How to Have Tough Conversations with Employees
Tuesday, April 06, 2010 10:00 AM PST, 1:00 PM EST
Register at http://www.payscale.com/hr/resources/register-for-webinar?cmpid=70140000000X9PV&webinar=355718873

Performance issues, low merit pay increases, personality clashes - every company has a set of sticky situations that must be navigated with clear communication. When the subject of discussion is unpleasant or personal, that's not an easy task.

Do your managers frequently need help handling tough conversations with their team? Could you use advice about how to deal with these situations in the best way possible?

Stacey Carroll, MBA, SPHR breaks down the process of hosting a difficult conversation and walks you through each of the following steps, so the outcome is positive:

• Preparation - learn the best way to request a meeting, how to gather important information beforehand and choose a suitable location for your discussion.

• Conducting the Meeting - get tips on how to approach and phrase the issue so that the employee understands and can respond constructively.

• Post-Meeting Plan of Action - learn how to ensure that an understanding has been reached and end with clear expectations about how to correct the problem.

This webinar presents you with key information on how to execute each step so that you and your management team can resolve tough problems while maintaining high productivity and morale for your staff. Through each step, you learn how to:

• Establish the basic framework for hosting difficult discussions.

• Apply the framework, using four example scripts that address common difficult conversations.

• Avoid a conversation backfire, with a list of tips and tricks to ensure your message is received clearly and the discussion ends with an active effort to resolve the problem.

Ms. Carroll is an adjunct professor in the College of Business and Economics at Western Washington University and has worked in human resources for the last 12 years at companies such as Nordstrom, Trendwest Resorts, CH2M Hill and Western Washington University.

This webinar is approved for 1.0 credits towards HRCI re-certification and 1.5 credits towards CHRP re-certification.

Register at Register at http://www.payscale.com/hr/resources/register-for-webinar?cmpid=70140000000X9PV&webinar=355718873