Wednesday Wisdom: Measurement and the Art of Recruiting - RecruitingBlogs2024-03-29T04:43:47Zhttps://recruitingblogs.com/forum/topics/wednesday-wisdom-measurement?commentId=502551%3AComment%3A576769&feed=yes&xn_auth=noNot keeping track of your num…tag:recruitingblogs.com,2009-03-04:502551:Comment:5770262009-03-04T21:40:23.079ZJerry Albrighthttps://recruitingblogs.com/profile/JerryAlbright
Not keeping track of your numbers is very nearly like driving in a car that has no gas guage. It really is. I just can not see how anyone in this field would not want to know where they are. Like being "somewhere" on a map but not quite sure where.....<br />
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For some - the "guessing" is more comfortable. It's easier to "hope" for a placement than actually take a look at your desk and know whether you should "expect" one. I can not picture being a top biller without some type of metrics.<br />
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For me -…
Not keeping track of your numbers is very nearly like driving in a car that has no gas guage. It really is. I just can not see how anyone in this field would not want to know where they are. Like being "somewhere" on a map but not quite sure where.....<br />
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For some - the "guessing" is more comfortable. It's easier to "hope" for a placement than actually take a look at your desk and know whether you should "expect" one. I can not picture being a top biller without some type of metrics.<br />
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For me - it's as easy as taking a quick peep at my activity sheet. Does my clipboard tell me I'm headed toward a placement? Or does it tell me that there is not a shot in h.e.doubletoothpicks of that happening? It sure does. Kind of like those old magic 8 balls........but with a real answer.<br />
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Just my 2 cents. (again) There is something scary abou…tag:recruitingblogs.com,2009-03-04:502551:Comment:5770052009-03-04T21:23:15.927ZClaudia Fausthttps://recruitingblogs.com/profile/ClaudiaFaust
There is something scary about numbers for most of us: stark black ink on a white page, the silent fear that our best may not be good enough. Your manager was wise indeed on two fronts, Pam; first, that numbers do tell a story; and second, that the story continues over time. A great manager knows this, and helps his or her team live through the valleys. A great manager, however, also has to know when to cut losses for the employer. It is a tough balance to keep.<br />
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<cite>pam claughton…</cite>
There is something scary about numbers for most of us: stark black ink on a white page, the silent fear that our best may not be good enough. Your manager was wise indeed on two fronts, Pam; first, that numbers do tell a story; and second, that the story continues over time. A great manager knows this, and helps his or her team live through the valleys. A great manager, however, also has to know when to cut losses for the employer. It is a tough balance to keep.<br />
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<cite>pam claughton said:</cite><blockquote cite="http://www.recruitingblogs.com/forum/topics/wednesday-wisdom-measurement?page=1&commentId=502551%3AComment%3A576660&x=1%23502551Comment576660#502551Comment576717"><div>He looked over my numbers and what was still in play and told me the following wise words,<br/><br/>'Relax. The numbers don't lie. You'll make it up next month, as long as your numbers are there."<br/><br/>They were, and I did. That next month was my best ever.<br/><br/>The key to metrics, is making them work for you.<br/><br/>~Pam</div>
</blockquote> Claudia: Oh, you mean the ros…tag:recruitingblogs.com,2009-03-04:502551:Comment:5767692009-03-04T18:54:58.445ZAmitai Givertzhttps://recruitingblogs.com/profile/Recruitomatic
Claudia: Oh, you mean the rose-colored ones...what was I thinking?<br />
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Pam: Great anecdote and so true, and up to the point that statistical probabilities translate into predictable outcomes for most rookies "doing the behavior," I concur. But what do you measure when the goal is to improve quality over quantity, post-rookiedom? I mean beyond the improved ratios, how do you measure technical ability, supportive outlook, on-the-job intelligence and so on?<br />
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Diana: I'm reminded of Einstein who…
Claudia: Oh, you mean the rose-colored ones...what was I thinking?<br />
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Pam: Great anecdote and so true, and up to the point that statistical probabilities translate into predictable outcomes for most rookies "doing the behavior," I concur. But what do you measure when the goal is to improve quality over quantity, post-rookiedom? I mean beyond the improved ratios, how do you measure technical ability, supportive outlook, on-the-job intelligence and so on?<br />
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Diana: I'm reminded of Einstein who purportedly said: <i>"Not everything that counts can be measured. Not everything that can be measured counts."</i><br />
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<cite>Claudia Faust said:</cite><blockquote cite="http://www.recruitingblogs.com/forum/topics/wednesday-wisdom-measurement?page=1&commentId=502551%3AComment%3A576717&x=1#502551Comment576668"><div>You're wearing the night-vision goggles, Ami. Put the other ones on.<br/> <cite>Amitai Givertz said:</cite><blockquote cite="http://www.recruitingblogs.com/forum/topics/wednesday-wisdom-measurement?page=1&commentId=502551%3AComment%3A576660&x=1%23502551Comment576660#502551Comment576660"><div>Gimme a break! I can't see a blessed thing with these goggles on.</div>
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</blockquote> When I started out, we had to…tag:recruitingblogs.com,2009-03-04:502551:Comment:5767172009-03-04T18:22:36.996Zpam claughtonhttps://recruitingblogs.com/profile/pamclaughton
When I started out, we had to track our numbers, and once a month we'd meet briefly with our manager, to check in and see how things were going, how our numbers were trending, what we'd billed and what we were projecting to bill for next month.<br />
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We measured real numbers, interviews, sendouts, and placements. That's it. We didn't measure calls.<br />
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The numbers were incredibly helpful to establish what your ratios were. Such as four sendouts to placement.<br />
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As a newer recruiter, I was also pushing to…
When I started out, we had to track our numbers, and once a month we'd meet briefly with our manager, to check in and see how things were going, how our numbers were trending, what we'd billed and what we were projecting to bill for next month.<br />
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We measured real numbers, interviews, sendouts, and placements. That's it. We didn't measure calls.<br />
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The numbers were incredibly helpful to establish what your ratios were. Such as four sendouts to placement.<br />
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As a newer recruiter, I was also pushing to make sure my numbers were as high if not higher than my colleagues.<br />
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I recall one month feeling devastated when I met with my manager and my production numbers were there, but I had nothing on the board that month for placements. He looked over my numbers and what was still in play and told me the following wise words,<br />
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'Relax. The numbers don't lie. You'll make it up next month, as long as your numbers are there."<br />
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They were, and I did. That next month was my best ever.<br />
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The key to metrics, is making them work for you.<br />
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~Pam You're wearing the night-visi…tag:recruitingblogs.com,2009-03-04:502551:Comment:5766682009-03-04T17:38:16.961ZClaudia Fausthttps://recruitingblogs.com/profile/ClaudiaFaust
You're wearing the night-vision goggles, Ami. Put the other ones on.<br />
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<cite>Amitai Givertz said:</cite><blockquote cite="http://www.recruitingblogs.com/forum/topics/wednesday-wisdom-measurement?page=1&commentId=502551%3AComment%3A576660&x=1%23502551Comment576660#502551Comment576660"><div>Gimme a break! I can't see a blessed thing with these goggles on.</div>
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You're wearing the night-vision goggles, Ami. Put the other ones on.<br />
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<cite>Amitai Givertz said:</cite><blockquote cite="http://www.recruitingblogs.com/forum/topics/wednesday-wisdom-measurement?page=1&commentId=502551%3AComment%3A576660&x=1%23502551Comment576660#502551Comment576660"><div>Gimme a break! I can't see a blessed thing with these goggles on.</div>
</blockquote> Gimme a break! I can't see a…tag:recruitingblogs.com,2009-03-04:502551:Comment:5766602009-03-04T17:30:34.610ZAmitai Givertzhttps://recruitingblogs.com/profile/Recruitomatic
Gimme a break! I can't see a blessed thing with these goggles on.<br />
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<cite>Claudia Faust said:</cite><blockquote cite="http://www.recruitingblogs.com/forum/topics/wednesday-wisdom-measurement?page=1&commentId=502551%3AComment%3A576453&x=1#502551Comment576419"><div><cite>Amitai Givertz said:</cite><blockquote cite="http://www.recruitingblogs.com/forum/topics/wednesday-wisdom-measurement?page=1&commentId=502551%3AComment%3A576415&x=1#502551Comment576415"><div>One complaint: I do so…</div>
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Gimme a break! I can't see a blessed thing with these goggles on.<br />
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<cite>Claudia Faust said:</cite><blockquote cite="http://www.recruitingblogs.com/forum/topics/wednesday-wisdom-measurement?page=1&commentId=502551%3AComment%3A576453&x=1#502551Comment576419"><div><cite>Amitai Givertz said:</cite><blockquote cite="http://www.recruitingblogs.com/forum/topics/wednesday-wisdom-measurement?page=1&commentId=502551%3AComment%3A576415&x=1#502551Comment576415"><div>One complaint: I do so like it when you keep your clients anonymous. It makes direct, curt and rude replies so much easier to post.</div>
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So noted, Ami. Diana, I am sending you a flack jacket and protective eye wear immediately.</div>
</blockquote> I agree with Ami in one regar…tag:recruitingblogs.com,2009-03-04:502551:Comment:5764532009-03-04T14:36:54.957ZJerry Albrighthttps://recruitingblogs.com/profile/JerryAlbright
I agree with Ami in one regard - replying to a "real person" makes me a little less direct.....but some of these topics beg for specifics.<br />
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Diana I see you are the President of your firm. Can you maybe clarify just a bit where these metrics are coming from? Have you hired someone to manage your team? Or are you the manager and need some insight on how to help your team embrace this form of management?
I agree with Ami in one regard - replying to a "real person" makes me a little less direct.....but some of these topics beg for specifics.<br />
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Diana I see you are the President of your firm. Can you maybe clarify just a bit where these metrics are coming from? Have you hired someone to manage your team? Or are you the manager and need some insight on how to help your team embrace this form of management? Amitai Givertz said:One compl…tag:recruitingblogs.com,2009-03-04:502551:Comment:5764192009-03-04T13:57:33.745ZClaudia Fausthttps://recruitingblogs.com/profile/ClaudiaFaust
<cite>Amitai Givertz said:</cite><blockquote cite="http://www.recruitingblogs.com/forum/topics/wednesday-wisdom-measurement?page=1&commentId=502551%3AComment%3A576415&x=1#502551Comment576415"><div>One complaint: I do so like it when you keep your clients anonymous. It makes direct, curt and rude replies so much easier to post.</div>
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So noted, Ami. Diana, I am sending you a flack jacket and protective eye wear immediately.
<cite>Amitai Givertz said:</cite><blockquote cite="http://www.recruitingblogs.com/forum/topics/wednesday-wisdom-measurement?page=1&commentId=502551%3AComment%3A576415&x=1#502551Comment576415"><div>One complaint: I do so like it when you keep your clients anonymous. It makes direct, curt and rude replies so much easier to post.</div>
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So noted, Ami. Diana, I am sending you a flack jacket and protective eye wear immediately. Claudia, great response to Di…tag:recruitingblogs.com,2009-03-04:502551:Comment:5764152009-03-04T13:51:41.994ZAmitai Givertzhttps://recruitingblogs.com/profile/Recruitomatic
Claudia, great response to Diana.<br />
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One complaint: I do so like it when you keep your clients anonymous. It makes direct, curt and rude replies so much easier to post.
Claudia, great response to Diana.<br />
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One complaint: I do so like it when you keep your clients anonymous. It makes direct, curt and rude replies so much easier to post. Diana Luger said:I see severa…tag:recruitingblogs.com,2009-03-04:502551:Comment:5763762009-03-04T13:25:19.180ZClaudia Fausthttps://recruitingblogs.com/profile/ClaudiaFaust
<cite>Diana Luger said:</cite><blockquote cite="http://www.recruitingblogs.com/forum/topics/wednesday-wisdom-measurement#502551Comment576355"><div>I see several problems with metrics...</div>
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Diana, I understand your frustration - and strongly agree that numbers without context can tell a story that is not at all connected to the truth. But I don't believe that metrics are the problem in the scenarios you mention; management is. Good managers build levers into their analysis and…
<cite>Diana Luger said:</cite><blockquote cite="http://www.recruitingblogs.com/forum/topics/wednesday-wisdom-measurement#502551Comment576355"><div>I see several problems with metrics...</div>
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Diana, I understand your frustration - and strongly agree that numbers without context can tell a story that is not at all connected to the truth. But I don't believe that metrics are the problem in the scenarios you mention; management is. Good managers build levers into their analysis and reporting to tell the whole story - this means accounting for volume and difficulty of individual req load, as well as the experience levels of recruiters managing that load. Good managers also take into account the need for recruiters to be available when candidates are.<br />
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The foundation of great recruiter performance is found in clear expectations, open communication, and an environment that is conducive to getting the job done. Metrics merely set the baseline for delivery of results.