or customer satisfaction.
Continuing its Customer Experience in the Business Strategy series, marcus evans invites SVP’s, VP’s, Directors and Senior Managers with responsibilities in Customer Experience, Customer Satisfaction, Customer Research, Relationship Marketing, CRM, Brand Communications, Customer Insights, Loyalty/Retention, Customer Relations and Customer Engagement to attend the 5th Annual Customer Experience Management & Retention Conference from September 16-17, 2010 in San Francisco, CA.
Hear from your peers first hand on how to understand customer expectations and increasing operational efficiencies in order to build upon customer experience and retention. Learn from our speakers within the Customer Experience industry how to design a more value driven customer experience strategy during an economic recession, maximize internal strategic business partnerships and create a strategic customer experience plan that meets current market demands.
Current speakers attending this conference are from leading companies including Thomson Reuters, BMO Financial Group, Wildblue Communications, Cisco, Yahoo, DirecTV, Polycom, Wells Fargo, Hallmark, Microsoft, Michelin North America, Phillips Medical Systems and many more.
Key conference topics include:
·Design a more value driven customer experience strategy to navigate during an economic recession
·Plan satisfaction metrics including net promoter and satisfaction stats to show financial impact and gauge customer insight
·Marry customer feedback and response data collected to drive business process change
·Maximize internal strategic business partnership for customer satisfaction to achieve enterprise wide gains
·Develop customer loyalty that repels recession
This is not a trade show; our Customer Experience series is targeted at a focused group of senior level executives to maintain an intimate atmosphere for the delegates and speakers. Since we are not a vendor driven conference, the higher-level focus allows the delegates to network with their industry peers and speakers.…
er 1000 laboratories globally. They are continuing to invest, expanding and opening a new multi-testing facility in the LA area. Seeking a senior level individual to head up the business development for the west coast. Ideally connections in Oil, Gas and Chemicals and as the facility builds momentum, assisting other business units such as Minerals, Life Science and Environmental.
Reporting to the Chief Operating Officer for North America and working in a matrix environment you will: Lead the management team in all aspects of the business and personnel development. Take management and strategy decisions to improve business performance and prepare aggressive but attainable budgets and business plans. Participate in the strategic growth plan of the business, and develop a clear and executable sales & marketing strategy Act as the ambassador to promote the brand to the customers on the West Coast Identify and explore opportunities for growth (new services & acquisitions). Ensure competitive pricing in line with business guidelines Support international sales activity led directly by the Corporate business Implement group standard processes in the Western Region related to IT, HR, Legal, Compliance, Finance, etc. and ensure appropriate financial and process controls
University degree in business management or related field. MBA preferred 10-15 years direct operational/management experience in a service related business ( previous P&L experience a must) Extensive business experience in the West Coast and currently based in California Ideally sold services into Oil, Gas and Chemical sectors on the West Coast Coordinate and motivate teams toward a common goal and coordinate several activities simultaneously Translate strategy into pragmatic action plans and execute Energy to motivate management teams to always deliver results / acts quickly and decisively; able to make tough calls. Takes ownership of objectives and holds self and others accountable Demands and shares success and works well under pressure Mastery of risk management and financials
United States of America
ireless broadband industry for over 10 years. They are currently looking for a General Manager Latin America to manage their operations in the region. This person will hold overall responsibility of the business activity in LATAM.
Manage sales activities – Wimax communication operators, Distributors and System integrators in Latin America. Establish and develop long-term positive relationships with key industry related associations, suppliers, customers and government agencies. Full P&L responsibility for the business in the region. Accountable for strategy and performance at the Business segment level. Perform effective communication of account activity and requirements with all other teams in the company to insure account services are maintained at the highest level. Establish actionable WorkPlans that accurately reflects the Project Plans. Translate the business requirements identified with the management team into concrete, specific plans and successful execution of those plans. Oversee Technical, Commercial, Project & Financial Plans . Responsible for evaluating and selecting new hires to support the growth plan. Create budgets, forecasts and related business analysis to ensure successful project completion and ensure the business plan is achieved.
Minimum 8 years of Multi-Unit management experience in executing large projects (50M$ and above) deployments and nationwide services (O&M) for the major telecom payers in LATAM as well as sales management and business development experience. Minimum of 8 years related operations management experience in a senior level leadership role within in the telecom industry. Experience engaging and operating large contracts with subcontractors. Background in management of Sales Processes, Project Management, Logistics, Finance, Customer Support.
IT and Telecommunications
can’t recruit like one.
That’s why you won’t want to miss this exclusive event on low cost, high impact success strategies, tactics and tools in sourcing and recruiting.
This one hour free event will take a look at trends, tools and tips every recruiter needs to know.
Join Raleen Gagnon, Global Director Market Intelligence and Strategy, TAPFIN and Glenn Gutmacher, N. America Sourcing Group Mgr., Avanade Inc. & Founder, Recruiting-Online.com as they share how they:
Track, Measure & Manage: We’ll break down how to determine what’s working – and what’s not – when it comes to your processes and products dedicated to talent acquisition. We’ll also show you how to adjust, measure and manage your efforts to ensure maximum return on your recruiting investment.
Save Time and Money: Get to know some of the most essential low and no cost tools for sourcing, recruiting and staffing, and how to incorporate these tools into your existing strategies and daily workflow. Learn how to effectively tackle recruiting challenges like mobile, social, big data easily and efficiently.
What Works: Actual examples of what works in the corporate and third party recruiting world from the long working histories of these accomplished recruiting practitioners.
Featuring:Glenn Gutmacher, North America Sourcing Group Manager,Avanade Inc. & founder, Recruiting-Online.com @glenngutmacher
Raleen Gagnon, Global Director Market Intelligence and Strategy, TAPFIN @cic_raleen
Raleen oversees the collection and analysis of trends related to the availability, cost, regulation, and productivity of contingent workers across 80 countries globally. As the Director of Global Intelligence and Strategy, she manages all research; market demand, and global trend analysis to develop and support actionable insight for country-specific go-to-market planning. In this role, she is responsible for the development and publication of the Quarterly Market Report, and the Global Contingent Workforce Index, and other market intelligence solutions. Her team provides custom analysis and workforce analytics to clients