Search Results - Installation

Blog Post: Job Markets That Are in Need People and Willing To Pay

Added by Jared Jaureguy at 1:10pm on January 25, 2018

Comment on: Topic 'Whats the best ATS software for small to mid size companies?': oose the software even if it is one of the pricier ones out there. I chose it despite that fact because after that investigation it certainly looked one of the best in terms of what it offered. We can afford it and you are correct, I did understand the costs full well and entered the contract with 'eyes wide open' so that was my choice. To your point about 'when value is felt', I suppose from my side it is difficult to completely disregard the cost of that value you are seeking, and the greater the cost the more you feel that 'lack of value' so I think those two things are difficult things to separate. I just can't see beyond the belief that we shouldn't pay for something we couldn't use. If it is the way 'SAAS' vendors operate, it is in desperate need of a change. I was speaking to a good friend who works for a company that specialises in compliance and trade order systems for the financial services industry and he was telling me that clients pay half of the fee on installation of the software, and the remaining half on go-live. It is sometimes debatable as to what constitutes go-live, but they tend to base it on the date on which the client is able to derive sufficient benefit from the system and in deriving that benefit are happy to sign-off the acceptance of that software. I know SAAS systems are different and don't require an installation as such, but the way they operate shouldn't be that different to older installation-based systems as to charge people a full fee before they are able to derive any benefit from it. Anyway - I think we may agree on that point. 2.) IMPORT - Perhaps I could have run one or two more tests before spending the time preparing the data for import. I have worked as an IT consultant and I haven't worked on many projects where some issue comes up and one bemoans the fact that one could have done more testing. However, I spent a considerable amount of time in my 'planning', based my data preparation on what I researched in the Bullhorn Support Centre in conjunction with a lot of questions to tech support, and so believe I was pretty thorough in my approach. I appreciate that imports are complex affairs, particularly as client data and requirements differ markedly from one to another and so to get an import carried out successfully, vendors need to make sure they can cover their costs and so fees are high. However, in providing tools that allow clients to carry out a simpler import, the tools really need to work. I did readily admit that to their credit Bullhorn eventually agreed to do the import for no charge, but it did take a very long time to come to that conclusion. The recent attempt at import has uncovered a few more bugs in the import tool and I really think that a professional organisation should have a tool that works properly. If not clients that are offered this tool as an option, will always face issues and have to revert to Professional Services which will incur a cost that wasn't expected. 3.) CONTRACT - I think you're spot on when you say that contracts exist as a tool of last resort. In one of my final discussions with Bullhorn on the matter, the contract was referred to right upfront in the conversation with the Bullhorn representative telling me that as a signatory on the contract I should have understood it and must therefore pay. I said that I understood this full well but that having been a business owner myself, when one of my clients had raised a situation where a contractual term did not make complete sense or possibly threatened a fruitful ongoing relationship, we had carefully considered their case and when required had moved outside of the strict contract terms to maintain a good working relationship. I suppose what I felt continually through the process is that they had not carefully considered the facts of our particular case and were going to the contract and it's terms long before they needed to. 4.) SHARING MY EXPERIENCE - You mention my one-sided, self-serving story Martin. Clearly you disagree with the sharing of my experience with others? I consider myself a reasonable person and have tried to keep strictly to the facts of my experience. Bullhorn are welcome to share their side of the story too. The crux of the matter is that I really feel strongly that they have not tried sufficiently to understand the extent of my frustration. At no point has anyone ever picked up the phone and called me and said 'Let's try and come to some kind of resolution on this'. Aside from the one telephone conversation, which I requested many times, I have only received emails with a pretty hardline, reasonably unapologetic attitude, informing me that as a signatory I am responsible for what I sign. When dealing with a software vendor, after-sales support and customer service is most often more important than the functionality of the system itself and on this side of things, in my experience, Bullhorn fall horribly short of what I think are my reasonable customer expectations. Thanks again for your response. Martin H.Snyder said: Nobody likes to see Bullhorn screw up more than I do, but Justin, I'm afraid to say that I think you had a hand in creating the problems and that you responded disproportionately to those problems. The quote for the conversion was high, but at least on the planet. Conversions are craft-jobs that require extensive quality communications to achieve great results. That’s costly no matter who does the work. All vendors know that not every new customer can afford that service, and there are always smaller import/export jobs that need doing, so the good tools all have robust tools to help end-users with DIY projects. In your case, you found a legit bug in the import tool, but a pro import analyst would have run test loads at the earliest stages of the project- the initial map- which would occur prior to massaging the bulk of the data for import. So their bug and your inexperience led to an obstacle. Your expectation was that they would move heaven and earth to see you through the job, and when they failed to do that, you became angry. Then, to their credit, they ended up doing the job at no charge anyway. So to fully understand customer centrism, we need to know that when pro services are out of reach financially for customers, vendors should then just step in and do the job anyway. I guess I get it…..but how good do we want vendors to be to customers other than ourselves? Next up is a misunderstanding of the financial obligations. You say that, sure, there is a contract, and yes, it does spell out the start and end dates of the payments. I will guess that customer centrism means payments are only due when value is felt and contracts are for the other guy? With the former, I can agree 100%. We would never try to sustain an account charge when a customer could not get value. Contracts exist as tools of last resort in a business relationship. When Bullhorn goes to the contract first, that’s a big mistake and something they will have to fix, but clearly, you signed it, and you are obligated to pay it and then recover for their breach. Withholding payments due is your breach, regardless of their breach. That said, most people understand that the accounting functions and customer service functions of smaller businesses (and Bullhorn is still a small business) are often quite separated. They ended up doing the right thing, again, as would be expected. And here you are, filling search engines up with your one-sided, self-serving story, trying to hurt them because they would not bend as fast as you wanted them to. Sometimes firms screw up. Lucky we are in a business where life and limb is not on the line. Sometimes disputes take on personal or emotional baggage, and one side is clearly unhappy but for difficult to understand reasons. Customers are the life of any business, but they are not always right, and they have ethical obligations which exceed the mere handing over of money. I took the time to pen this because people can learn from it. The original sin was your acknowledgement that Bullhorn is expensive, yet not really accepting what that fact means. Affordability is personal, of course, but when you buy something expensive, the purveyors expect you to be a person can happily afford the offering. When that’s not operative, it’s not automatic trouble, but it takes some patience and accommodation on both sides to work out well. That seems absent here. …; Added by Justin Pearse at 2:39am on December 5, 2012

Comment on: Blog Post 'Getting people to start using an Applicant Tracking System': search firms. Frankly, user adoption has to be organic. The NEED for an ATS cannot be created, so the first step is to get the users to acknowledge they need one and that the tools would be helpful to them. You get that by asking questions about what they are doing now, and finding out what's working and what's not. This is qualifying the buyer; you learn what the road blocks and concerns are for each particular organization: How about why do I need an ATS in the first place? What business problem is this going to solve? Why is a web-based solution better than something I can install on my PC? Why go with Credentify over the hundreds of other, PROVEN and more mature solutions out there; most of them being under-utilized. Why is the sky black? The next step is to get them to WANT to use your product it by engaging them in the selection/installation process -- show them how the technology will actually make their jobs easier. They are not going to change the way they work unless it can be clearly demonstrated that your ATS is the BEST solution to the problems/concerns they've already acknowledged they have. The third step is to TRAIN them to use it consistently, again by showing them how it actually benefits the business/recruiting goals or just lets them go home on time for a change. At this state it comes down to personal motivation for whatever the desired outcome. Will it make them look good to their boss or on their resume? Eliminate the tedium of manual reporting or sifting thru paperwork? Avoid a lawsuit for questionable hiring practices or OFCCP compliance? I'm oversimplifying, but that's the basics. The catch is that you have to lather, rinse, and REPEAT this process with every upgrade, and continuously improve the tools based on user feedback, suggestions, changes in business requirements etc. For a web-based app, you're not really selling a product at all, you're selling a service. Working with the buyer on defining their needs/problems/goals, setting expectations, and providing user training & ongoing support is part of that service. If you're new to this market, you're going to be outgunned by sales professionals that understand and have worked in the world of HR/Recruiting. So I suggest attending some conferences, getting on these online communities and learning more about the day-to-day life of what it's like to be a recruiter or HR person who would be your end-user, not to mention learning as much as you can stand about your competition. Hanging out on RecruitingBlogs is a good start. Welcome to the club.…; Added by Sylvia Dahlby at 12:58am on April 24, 2009

Blog Post: Outsourcing: Is it The Choice for You?: There are many things to consider when deciding whether or not to outsourcing any of the tasks that are necessary for running…; Added by John Unger at 4:50am on November 17, 2015

Blog Post: 5 Things You Should Consider Before You Buy Outdoor Water Fountains For Your Property: Life is so monotonous nowadays. No one has time to live the beauty of the natural ambience and neither have they time to visit various natural beautiful places spread across the world. So they try…; Added by Geo Msn at 5:14am on April 29, 2016

Blog Post: WhatsApp Transparent - Download for Android APK Free: WhatsApp Transparent, another latest WhatsApp, has some issues. It is slow, has bugs, and has errors. WhatsApp Transparent aims to fix these issues. Before I get into WhatsApp Transparent's…; Added by Alice Thomas at 11:46pm on September 18, 2021

Blog Post: HR Department and Its Connection to the Safety of Employees

One of the first mistakes that a lot of entrepreneurs make is…

Added by Blake Davies at 6:49am on October 31, 2018

Topic: Wait for It....: colate and fine wine, if I am honest, The computer has taught me, more than anything else, to be resourceful. I have learned to manipulate my way around a website to find information I need. I have learned how to source candidates as well as clients. I have found certain joy in the reading about the hi-jinx of other recruiters or the delightful stories of candidates gone wrong. And I have learned, more than anything else, how to be patient. Several months ago, I was given a demo of VerbalSummary. I am one of those users that jumps quickly to conclusions - I like to think I know what is next or how to use a certain software almost immediately or how to login or log out of almost anywhere. This was not so true during my VS demo. I was instructed to slow down and be patient. Not a virtue in my book, more of a stain. But patience persevered and I was able to complete the installation of a particular product and proceed with the demo. Last month, my computer crashed in my home office, I lost almost everything due to a glitch - "damaged block" in my hard drive. Luckily with the help pf my tech guy - who also happens to be my boss, lucky me, we were able to recover almost everything and put it in the cloud - Dropbox, my new favorite tool. In the process, I lost the use of my printer at home as it was only connected to that one computer - haven't quite made the leap to wireless printing at home just yet. So..., last night my daughter needed to print a paper for her college class and the printer sat lifeless in my home office. We proceeded to move it the other part of the house and connect it to the other computer without the software or installed driver. This is where my patience and eventual good connectivity paid off. Four attempts at downloading the software from HP finally produced success and a homework assignment actually printed - the unexpected thrill of the beginning sounds of a print in progress - who knew?! The old Rayanne (no cracks!) would have given up on the stalled-out install. But I just kept maneuvering my way through and back through the process again and voila! Victory! Just shows to go-ya, you can teach an old dog new tricks! If at first you don't succeed, try, try again... by rayannethorn…; Added by Rayanne at 2:04am on September 8, 2010

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Topic: SQL Server Developer / Report Writer, (Jr. to Mid level) Chicago, IL. 60606: eractive healthcare communications supporting better healthcare delivery. They are expanding their solution portfolio in many directions - search, mobile, rich Internet experience, etc. As a key member, you will be working day-to-day database activities and reporting requirements in an Agile, 100% SaaS environment that releases code frequently. Creating and maintaining reports using Reporting Services. Assisting DBA in maintaining the database systems in multiple environments including installation, configuration, backup, recovery and real-time maintenance. Working with both internal and external customers to understand ad-hoc requests and making recommendations for data analysis. Qualification: Bachelor's degree in Computer Science or an equivalent combination of education and experience. 2 to 6 yrs within the IT industry preferred. 2+ year’s hands-on experience with Microsoft SQL Server. Creating and maintaining reports using Reporting Services (SSRS) Ability and desire to handle multiple projects simultaneously Knowledge of data modeling and tools (relational design, normalization, entity relationship modeling) for web-enabled OLTP Knowledge of OLAP systems and dimensional design concepts (Data Warehouse/BI/Analysis Services) Experience with SSIS Healthcare & HIPAA experience a plus Knowledge of Linux a plus Location: Chicago, IL. JOB TYPE: Permanent Salary: a competitive attractive base salary + incentives. “Does This Interesting/Exciting Position...Sound Like Your Background & Expertise? ” Who Do You Know That Might Be Interested In This Exciting Career Opportunity? Your Out-of-Town Friends, Relatives or Business Associates? OK, Now Tell Them! Candidate Career Interest: Please send your resume as a MS-word (.doc) or PDF attachment for the position of interest: jchrconsulting@sbcglobal.net SQL Server Developer / Report Writer, (Jr. to Mid level) Chicago, IL. 60606 http://www.cotledgeassociates.com/?p=963 Review our “Outstanding Career Opportunities and Stay Updated by Subscribing to our RSS feed! We offer a substantial “Referral $ BONUS” for every professional you refer that is hired by our clients.* Cotledge & Associates, Inc. - J. Cotledge #312-965-5278. www.cotledgeassociates.com www.twitter.com/CotledgeAssoc www.google.com/profiles/jchrconsulting www.facebook.com/jcotledge…; Added by JC to Post job and Hotlist at 3:52pm on December 2, 2011