Search Results - customer support

Blog Post: How To Use Customer Intelligence To Enhance Support Services With Zendesk Integrations

Today, the dilemma which most businesses are facing…

Added by Mehwish Yati at 5:35am on November 26, 2021

Blog Post: Q4 Hiring Outlook - It's the Customers, Stupid!: "[11%] of CIOs play to add IT workers in the fourth quarter, 3% plan cuts, and help desk and technical support are the hot categories as customer and user support trumps projects focused on…; Added by Steve Levy at 10:11am on September 3, 2008

Blog Post: How Digital Marketing Agencies Can Improve Customer Support: Providing a high-quality customer support and building a strong customer-agency relationship is one of the most vital aspects of conducting a successful business. The relationship with your…; Added by Tracey Clayton at 4:41am on January 30, 2017

Blog Post: Need an Experienced Marketing Program Manager?: Lou Petrella

San Francisco, CA • 415-632-9963 • loupetrella@yahoo.com

Technical Marketing Program Manager

Motivating and creative leader who drives cross-functional teams…; Added by Lou Petrella at 6:08pm on January 21, 2009

Comment for: Erik Dierdorff: e their productivity through technical service, new product development, etc. In addition to providing technical application support, this position will work closely within a Marketing Team and commercial support will be required (such as VOC information collection, competitive research, content for technical & commercial tools).The Customer Solutions Engineer must effectively work within market segment teams which will include individuals from marketing, design engineer, sales and application engineer. The Customer Solutions Engineer will support key customer accounts to increase customer productivity through technical and commercial support. Being able to place an objective, quantitative value on our solutions relative to competitive products requires knowing how our customers currently value ours and alternative solutions, and requires a deep understanding of customer productivity needs – technically and commercially. Credibility in being able to resolve customer issues is required in order to effectively perform the job function. This is a customer facing position and will have goals and objectives to drive and sustain strategic growth. Position Requirements: The ideal candidate will possess a bachelor's degree in technical field and have at least five years' experience in an industrial technical / manufacturing environment. Excellent interpersonal and customer satisfaction skills are a must for this position. The Customer Solution Engineer is exposed to plant environments & must have a valid driver’s license. This position is a full-time direct hire position working for Rexnord Industries, LLC.…; Added by Erik Dierdorff at 4:00pm on April 24, 2008

Topic: On-Site Support Engineer Latam: jor markets worldwide. Job Description • Mobile data traffic management solution support while testing activities at a Tier 1 Mobile Operator facility, providing technical support to our client’s customers. (2nd and 3rd tier support) • Assists our client’s partner in troubleshooting and communicating issues to the customer. • Perform proactive maintenance and support to optimize our client’s product environments. • Troubleshoot, diagnose and resolve customer issues. • Provide a single, onsite contact for product issues. • Provide knowledge transfer on the company’s products to customer staff. • Willing to travel to other sites and locations (50% travel) Define, manage, and execute problem resolution plans and communicate closure/resolution to technical support, and headquarters. Skill Required  Degree in Engineering (computers, electronics)  At least 2 years experience in integration/support position; alternatively, 2 years experience as system/IT manager or network engineer.  Hands-on experience with high admin. knowledge for both Linux & shell scripting.  Proven experience in supporting customers including identifying problems and providing technical solutions to customer’s needs  Quick learner, Self-motivated, Independent  Excellent Communication Skills Benefits Excellent benefits! Country Peru City, region Discipline Engineering Sector IT and Telecommunications…; Added by Dr Simon Harding to LATAM Recruiters at 11:36am on December 21, 2010

Topic: LinkedIN Removes a "Can you recommend someone for this job" LINK!: Support. It was removed from everyone unless you have a Job currently posted on the website you can then forward your posting to your connections. Regards, LinkedIn Customer Support What a bunch of Poop!…; Added by Paul Lovallo at 12:42pm on October 7, 2008

Topic: Field Support Engineers, Singapore: cceleration, smart routing and application enhancements. With a long-term presence in the wireless data industry the company serves a growing installed base of well known top-tier mobile carriers worldwide. Job Description The Field Support Engineer (FSE) is an integral part of the Company’s Support Organization. The FSE is responsible for the deployment of current and future products at customer sites. The FSE is also responsible for the on-site and remote support of issues raised by customers. An FSE is a results driven person capable of working independently and within a team to resolve time critical deployment and production issues. Duties and Principal Activities Technical Skills: • Proficient in UNIX/Linux System Administration, a must • Highly Knowledgeable in TCP/IP networking, a must • Familiar in mobile network technologies including l3-7 switching and load balancing, redundancy (A/P, A/A) and high performance systems • Knowledgeable in customer support processes, tooling and troubleshooting. • Familiar with the following protocols: HTTP, FTP, RTSP. • Knowledge of common open source software • Knowledge of application servers, Weblogic/Jboss is an advantage • Knowledge of Oracle and/or MySQL administration an advantage • Knowledgeable in Microsoft Office Skill Required Critical Competencies: Customer Satisfaction: • Contributes significantly to customer satisfaction • Interfaces with the customer and project manager to complete assigned task • Responsible for opening lines of communication, monitors customer problems, and ensures effective resolution Communication Skills: • Communicate effectively with customers and peers • Produce written documents related to their work • Identify appropriate internal and/or external resources to solve problems • Contribute to weekly meetings • Effectively escalate through appropriate channels – “knows how to make things happen” Qualifications: • Education: 4 year technical degree, Computer Science preferred • Relevant Experience: 5+ years Benefits Working Conditions: • Travel ~ 30-50% • Provide “on-call” service periodically Only shortlisted candidates will be contacted Country Singapore City, region Discipline Engineering Sector IT and Telecommunications…; Added by Dr Simon Harding to APAC Recruiters at 11:57am on December 2, 2009

Blog Post: Career Opportunity: Technical Support Engineer: I am currently looking to fill a Technical Support Engineer position with experience in valve engineering, manufacturing and sales. (Control valves and actuators sizing, and instrumentation…; Added by Claudia Sens at 12:53pm on July 11, 2011

Blog Post: Join the revolution! Don’t support the Master Vendors.

It seems to me that most recruiters would agree that Master Vendors and Managed Agency Services are not the best example of how an agency service should be delivered.

Master Vendors gain…

Added by Dan Midwinter at 12:20pm on July 22, 2014