Maintaining strong relationships with your customers and prospects is often the fundamental factor to the growth of a business. If the way you deal with customers and manage their needs and…
Calculating the return on investment (ROI) of customer experience (CX) initiatives is extremely important; it’s a way for businesses to find out if their current strategies are…
Acquiring new customers is great, but retaining existing ones and gaining their loyalty is cheaper and far more profitable for a business. …
Online payments have become an important part of the…
When…
Today, the dilemma which most businesses are facing…
Customer retention is an important…
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