Search Results - customers

Event: 5th Annual Customer Experience Management & Retention: or customer satisfaction. Continuing its Customer Experience in the Business Strategy series, marcus evans invites SVP’s, VP’s, Directors and Senior Managers with responsibilities in Customer Experience, Customer Satisfaction, Customer Research, Relationship Marketing, CRM, Brand Communications, Customer Insights, Loyalty/Retention, Customer Relations and Customer Engagement to attend the 5th Annual Customer Experience Management & Retention Conference from September 16-17, 2010 in San Francisco, CA. Hear from your peers first hand on how to understand customer expectations and increasing operational efficiencies in order to build upon customer experience and retention. Learn from our speakers within the Customer Experience industry how to design a more value driven customer experience strategy during an economic recession, maximize internal strategic business partnerships and create a strategic customer experience plan that meets current market demands. Current speakers attending this conference are from leading companies including Thomson Reuters, BMO Financial Group, Wildblue Communications, Cisco, Yahoo, DirecTV, Polycom, Wells Fargo, Hallmark, Microsoft, Michelin North America, Phillips Medical Systems and many more. Key conference topics include: ·Design a more value driven customer experience strategy to navigate during an economic recession ·Plan satisfaction metrics including net promoter and satisfaction stats to show financial impact and gauge customer insight ·Marry customer feedback and response data collected to drive business process change ·Maximize internal strategic business partnership for customer satisfaction to achieve enterprise wide gains ·Develop customer loyalty that repels recession This is not a trade show; our Customer Experience series is targeted at a focused group of senior level executives to maintain an intimate atmosphere for the delegates and speakers. Since we are not a vendor driven conference, the higher-level focus allows the delegates to network with their industry peers and speakers.…; Added by Michele Westergaard at 4:55pm on June 7, 2010

Blog Post: Five Metrics to Measure Customer Experience ROI

Customer experience survey

Calculating the return on investment (ROI) of customer experience (CX) initiatives is extremely important; it’s a way for businesses to find out if their current strategies are…

Added by Phil Strazzulla at 6:51am on January 12, 2021

Video: Customer Service Resume Template: ing resume which will help a job seekers to stand out in job market.…; Added by Sandy Dsouza at 4:44am on November 4, 2011

Blog Post: 4 Businesses Strategies That Help Recruit Customers And Keep Em: 5 Ways to Attract and Retain Customers…; Added by Jeremy Sutter at 3:43pm on November 29, 2017

Blog Post: Five Strategies to Build and Increase Customer Loyalty

Acquiring new customers is great, but retaining existing ones and gaining their loyalty is cheaper and far more profitable for a business. …

Added by Phil Strazzulla at 2:26pm on January 11, 2021

Blog Post: When beginning the process of introducing solutions involve the customer in the discussions.

When…

Added by Daniel T. Bloom at 9:44am on August 31, 2020

Blog Post: How Good Intentions Lead to a Good Customer Experience: There’s that word again. Whatever you read on your way to…; Added by Jason Grills at 2:06am on April 11, 2018

Blog Post: 5 Coaching Strategies Companies Should Adopt to Retain Their Customers

Customer retention is an important…

Added by Jeremy Sutter at 12:32am on February 1, 2018

Blog Post: 6 ways to thank your employees and customers for their loyalty: “The customer is always right” isn’t just a slogan from the early 20th century used to get more incomes. It is an approach that advocates customer…; Added by Nate Vickery at 7:07am on October 3, 2016

Blog Post: Step Up Your Customer Service to Survive Today’s Economy

Customer service is vital to any business. Having capable, competent people working with your candidates and clients to solve their problems creates a bond that humanizes your company,…

Added by Dale Busbee at 3:23pm on September 26, 2012