It is impossible to avoid using toll-free numbers if you are running a successful company. Many businesses now use toll-free number services to maintain brand recognition, track consumer…
Everybody has them. Every organization has them. As the global workplace we call them by many names. But when we refine them to their roots they are all quotas. Salesmen are told they have to sell…
Welcome to the first of four posts that explore the interconnection between design thinking and the TLS Continuum. It is a dynamic way to understand your customer and your customer’s expectations.…
Exceptional customer service begins with hiring the right customer service representatives. Although it’s possible to hire such a staff to do the job, it may be challenging to select the most…
In the continuous process improvement world, we consistently here about the need to listen to the voice of the customer when trying to resolve organizational problems.…
When it comes to promoting your business, the most…
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