Credit extension and collection is a vital part of running a successful business. By extending credit, a company is inviting customers to do business with them. The risk of extending credit is…
Customer satisfaction is of utmost importance. There is research to suggest that just 20% of your…
Providing a high-quality customer support and building a strong customer-agency relationship is one of the most vital aspects of conducting a successful business. The relationship with your…
ChatGPT is very much the technological talking point of the year so far,…
We've all heard that adage, "The customer is always right". Growing up, I didn't put much thought into it. Of course the customer is always right, I'm the customer paying my hard earned money…
If there’s one thing the pandemic taught us, it’s that an online presence is arguably more important than an in-store one for retailers.
When the March 2020 lockdown was announced, the vast…
Kura, a leading customer service outsourcing…
Marketing strategies, even successful ones, will not work forever. In most cases, companies find the need to change their marketing approach on a fairly regular basis. Print advertisements and…
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