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Topic: Transcript Talent Talk Cafe: Week of Jan. 12th - A conversation on blogging and best practices: great conversation - enjoy! 3:00pm Susan Burns Welcome to Talent Talk Cafe! 3:00pm Susan Burns Quick note before we begin 3:00pm Geri Kleeman hi all 3:00pm Susan Burns You can click on the coffee cup above the chat screen to pop the chat out and make it bigger 3:01pm Lance Haun Good afternoon all 3:01pm Susan Burns Hi Geri! Hi Lance! 3:01pm David Benjamin Hello 3:01pm Susan Burns So our topic today is recruitment and blogging - as an opening question, I'm curious how many of you are actively blogging? 3:02pm Susan Burns HI David! 3:02pm Lance Haun I am 3:02pm Kari Quaas Hi Susan - I am. :) 3:02pm Tracy Tran Ditto 3:02pm Ben Gotkin Hi Susan and everyone else out there in Chatland today. You know I am 3:02pm Becky Metcalf me too 3:02pm Susan Burns Great 0 Hi Kari, Tracy, Ben and Becky! 3:02pm Sarah White i am starting back up in Feb 3:03pm Susan Burns How many of you are blogging for professional - talent attraction purposes and how many combine professional and personal? 3:03pm Ben Yoskovitz Afternoon everyone. 3:03pm Susan Burns HI Ben! Hi Sarah! 3:03pm Becky Metcalf combo 3:03pm David Benjamin I am actively blogging, just started a month ago. 3:03pm Kari Quaas Combo 3:03pm Maren Hogan Well does personal include ego? 3:03pm Tracy Tran Mine is combined. 3:03pm Lance Haun combo-ish 3:03pm Ben Gotkin Professional only, for the company 3:03pm David Benjamin combo blogs, seperate sites 3:03pm Lance Haun mainly personal 3:04pm Sarah White mostly professional 3:04pm Susan Burns If you answered combined - is it within the same blog or do you manage multiple blogs? 3:04pm Tracy Tran Same blog 3:04pm Maren Hogan trying to manage multiple 3:04pm Maren Hogan not suceeding 3:04pm Susan Burns Hey Maren! 3:04pm Becky Metcalf maintaing multiple, but I do try to incorporate both personal and professional. That's the point for me. 3:04pm David Benjamin Multiple blogs. Don't like them combined 3:04pm Kari Quaas multiple 3:04pm Sarah White multiple - i think even on professional, your personality will come out. 3:04pm Maren Hogan Hi Susan! 3:05pm Susan Burns Becky and Tracy - are you blogging for a company or is this our own biz combined with the personal content? 3:05pm Susan Burns Sarah - agree that if your being authentic your personal style will show through 3:05pm Becky Metcalf representative of my company 3:06pm David Benjamin I have different topics I want to address. Some are recruiting, others are not 3:06pm Tracy Tran own biz 3:06pm Becky Metcalf but personal to the point of adding authenticity 3:06pm Susan Burns Is anyone besides Lance, Kari and Ben writing for a company blog - public or private besides your own company? 3:07pm David Benjamin silence :) 3:07pm Ben Gotkin not surprised 3:07pm Susan Burns I thought it would be fund to explore why we blog. What was the movtivation for each of you to begin blogging? 3:07pm Tracy Tran I don't like having multiple blogs because that would make me have different personalities and I do categorize my topics on my blog 3:07pm Slouch hey there. sorry I'm late 3:07pm Susan Burns Hi Jason! 3:08pm Slouch his Susan 3:08pm Becky Metcalf my motivation was to be more accessible to the people I deal with 3:08pm David Benjamin I need to change hosting site so that I can do everything on one 3:08pm Susan Burns David - why did you decide to begin blogging? 3:09pm Sarah White I started to express ideas I was seeing about our industry - the good and bad then some people started to read it. It was more about me expressing myself and less about others reading (wrong or right) 3:09pm David Benjamin provide value, establish credibility, outlet for creative thoughts 3:09pm Ben Gotkin I started writing about recruiting (for other recruiters), but all along I wanted to provide a broad audience an inside view into my organization, and blogging allows you to do that in a highly effective and efficient manner 3:09pm Sarah White David, I agree, for some reason having a blog makes you more "credible" to some clients 3:09pm Maren Hogan I didn't think anyone would be watching and I thought in Omaha, no one else would be blogging, neither of which was true 3:10pm Tracy Tran I was amazed that someone in Thailand read my blog. 3:10pm David Benjamin If the content is good, and you gain a following, then credibility can be established 3:10pm Susan Burns These are great: accessibility, trends, credibility, creative thinking, add value, views into the company 3:10pm Slouch a big reason to do it is so that the likes of google index you and when candidates or clients are doing searches for things, you will come up. Search engines like blogs 3:10pm David Benjamin that too Slough 3:11pm Susan Burns Jason - that was an interesting learning for me in building the Talent Synchronicity site. I decided to move a lot of the content into what will be developed through the blog 3:11pm David Benjamin Slouch, sorry 3:11pm Tracy Tran I think also integration of social media sites. My blog had 5-7 readers, but when I use twitter, it jumped to 30-40. 3:11pm Susan Burns Thanks great Tracy! 3:11pm Ben Gotkin Blog platforms allow you to provide information in a real-time manner. The easy integration of multimedia also makes it a very powerful tool 3:11pm David Benjamin Adding video, podcast to blogs adds variety of mediums 3:12pm Geri Kleeman How exactly is a blog defined? Is it anything where you can type a response? 3:12pm Susan Burns Ben - so true - its really amazing how easy it is to intergrate multi-media and distribute content 3:12pm Susan Burns Geri - interesting question. So a blog compared to what? An article? Website content? 3:12pm Geri Kleeman I guess so 3:12pm Tracy Tran Anything can be a blog: words, ideas, pictures, thoughts. 3:12pm Slouch Geri, it is a page on the web where you can write things without thinking too much about PR and being the fastest and the best 3:13pm David Benjamin From now, I'm just posting pictures and calling it my blog :) 3:13pm Ben Gotkin Susan - It's also easy to drive traffic to other related media, such as your own career website, specific jobs, other sites with content (i.e. Facebook, Youtube, etc.) 3:13pm Susan Burns To add on to what Tracy shared is it also an ongoing process - commitment to fresh content. 3:13pm Kelly Dingee And blogs would typically be hosted on wordpress or typepad, no? And Twitter is the so-called microblog... 3:13pm Susan Burns Kelly - yep - need to distringuish between blog and microblog 3:13pm Ben Gotkin Kelly - Yep, I use Blogger. Microblogs are becoming very powerful too 3:14pm Kari Quaas "Commitment to fresh content" - great description, Susan. 3:14pm Stephanie the fresh content is the part that scares me about starting a blog, frankly. 3:14pm Ben Gotkin I twittered earlier today about participating on todays TTC :-) 3:14pm Susan Burns It does feel that there are higher expectations growing around blog content and it almost feels like some are merging with "traditional" media - articles and so forth as many mainstream publications have started blogs - content lines are bluring 3:15pm David Benjamin Can there be too many bloggers? Sometimes I read blogs and there is so much overlap 3:15pm Becky Metcalf it's so flexible, easy to see the mass appeal 3:15pm Susan Burns Stephanie - I agree! When I was blogging several years ago on HCM Blogspot it was very hard to keep adding something new. With my new blog I'm committing to once a week 3:15pm John Palcisko is it proper etiquette to have original content ot can you comment on a great article ? 3:15pm Tracy Tran It takes time on a blog. When I started 3 years ago, it was more personal, but I keep updating myself to get a broader audience of who I am. 3:15pm Susan Burns David - is it too many bloggers or too many posts by the same person - quality over quantity! 3:16pm Stephanie when starting one, is it best to define what you want from it? applicants, for example, vs more candidate development and long term cultivation? 3:16pm Slouch Stephanie, what are the some of the the things you see as issues with what you do for a living and you must have some ideas how to make it better. That is a good place to start in terms of writing 3:16pm David Benjamin too many blogs on the same topic 3:16pm Ben Gotkin Stephanie - With our corporate blog, we have several contributors, and are constantly on the lookout for stories in the organization, many of which are often already posted on our intranet 3:16pm Slouch yes you need to know your audience 3:16pm Susan Burns John - HI - great question - Yes, I see that alot and as long as you credit the original source and link to the article absolutely! 3:16pm John Palcisko Thanks 3:16pm Tracy Tran I do admit there are a lot of blogs, but find the ones that are trustworthy and you're willing to come back. 3:17pm Susan Burns Ben - I like how your Blog is set up. I also like the model of multiple contributors - one of the things that attracted me to what Lanceis doing on HRM Today 3:17pm David Benjamin I'm looking to write fresh content, something that may not be found everywhere else. It's challanging. 3:17pm Slouch nothing wrong John with taking a few lines or more and saying to read the rest go here. the person you are linking to will appreciate it and maybe link back. it's a slow process but it works 3:17pm Ben Gotkin Susan - It's been a big help. I'm the main contributor, but I don't feel like I have to come up with something new 1-2 times a week. 3:18pm Susan Burns How frequently do each of you post to your blog? 3:18pm Dava Stewart Should ask permission before linking to someone else's content? What is the etiquette? 3:18pm John Palcisko Thanks Slouch 3:18pm David Benjamin Posting a couple times a week. 3:18pm Tracy Tran 1-3 times a week. 3:18pm Susan Burns Dava - its an open web so no, you don't need to but a heads up could be nice 3:18pm Dava Stewart thanks, Susan 3:18pm Ben Gotkin We've been averaging 2-3 posts a week since our launch last July 3:18pm Tracy Tran Always give a Hat Tip when borrowing the story. 3:19pm Ben Yoskovitz Ben Gotkin - can you publish your blog URL in here please? 3:19pm Susan Burns Thanks Tracy - yes, always reference the person or place of the original content 3:19pm Ben Gotkin http://mcgladreycareers.blogspot.com 3:19pm JR Fent I like putting in the link to someone else's content and then sending them a note saying that I did it - make a new friend. 3:19pm Ben Yoskovitz But you shouldn't be afraid to link out - linking is one of the best strategies for generating traffic and awareness. 3:19pm Susan Burns Nice approach JR 3:19pm Slouch Dava, no need for permission as long as you link back and don;t take the entire article. 3:20pm Ben Yoskovitz Ben Gotkin - have you had any concerns that you're running on Blogger vs. another platform? 3:20pm Susan Burns Ben - what are you concerned about Blogger? 3:20pm Slouch it drives me crazy when people do that 3:20pm Ben Gotkin Ben Y - I've used Blogger for a few years now and it works well for me actually 3:20pm Tracy Tran Yes, I always check my wordpress dashboard to see who saw my blog and where did it came from, and I click on the site of the referrer. 3:20pm Susan Burns Jason - what drives u crazy? 3:21pm Ben Yoskovitz Susan - not concerned, but generally Blogger isn't regarded as the BEST platform for blogging. But that's a lot of "technical stuff" if you will that doesn't necessarily matter. 3:21pm Ben Yoskovitz The bigger concern would be the professionalism of it. Ben G has a nice looking design though. 3:21pm Susan Burns Got it - It was the original platform, wasn't it? 3:21pm Slouch when someone takes an article from another blog and posts the entire thing on theirs and then puts a link at the bottom. 3:21pm Ben Yoskovitz Ben G - have you ever thought of using a non-Blogspot domain? 3:21pm John Palcisko will we have access to this entire blog- I read slow :) 3:21pm Susan Burns Jason - agree! 3:21pm JR Fent I agree with Ben. Over the years I actually found that an article manager product was better than blogging. 3:21pm Ben Yoskovitz Slouch - you can't get away from people stealing content. Trick: Link to yourself each and every time, so at least there are links in there BACK to you :) 3:21pm Susan Burns John - you should be able to go back from when you logged on but its not always reliable 3:22pm Ben Gotkin Ben Y - Thanks. We got help from our marketing dept with that - I'm fine with Blogger for now, but we may have an opportunity to try another platform in the coming months 3:22pm Slouch not so much stealing content but rather using other content to populate your own 3:22pm Ben Yoskovitz @Slouch: Ya that sucks. A lot of people do that. Take it as a sign of your growing popularity... 3:22pm Slouch not so much from here 3:22pm Susan Burns New question - What is the most important part of successful blogging: frequency? catchy titles? great format? cool media integration....... 3:22pm Stephanie so if you borrow content, you should be making some sort of commentary on it, not just "reblogging" no? 3:23pm Slouch just in general it is bad manners 3:23pm Tracy Tran Content first, then media integration. 3:23pm John Palcisko something of value Susan 3:23pm Susan Burns Stephanie - if you "borrowing" it may be appropriate to use quotes and then reference source - if your linking - just pointing to the original source and referencing 3:23pm Ben Gotkin Frequency is key 3:23pm Stephanie gotcha 3:23pm Slouch the idea is that you hilight something you think is interesting or your readers will like and let them know that " I thought yoiu would like this and it is about this and here is a little of it and then let them follow the link to the other place 3:24pm John Palcisko so Ben if you put up "crap" frequently" it is good? 3:24pm Ben Yoskovitz Ben G - Frequency or regularity? 3:24pm Susan Burns John - thats a classic line! Thanks for the chuckle! 3:24pm Ben Gotkin ahem, quality and frequency are key... 3:24pm David Benjamin Has anyone gone from having readers and no comments to getting comments? What changed? 3:24pm JR Fent Quality and search engine relevance are the most important to me 3:24pm Tracy Tran Putting badges on my site and my profiles. 3:24pm Ben Gotkin Good question David, I'm curious myself, we rarely get comments 3:25pm Susan Burns Tracy - was that in response to David's question? 3:25pm Tracy Tran yes 3:25pm Slouch most readers do not comment david 3:25pm Stephanie what are badges? 3:25pm John Palcisko I have been asked by my new firm to figure out what to have in a blog so I hear this is the room of experts :) 3:25pm Ben Yoskovitz David - Not all blogs are comment-friendly. And generally I've seen comments drop as people share content or comment in other ways - via Twitter, FriendFeed, etc. 3:25pm Ben Yoskovitz There are ways to encourage comments though... 3:26pm Ben Yoskovitz Ask questions at the end of posts, for example. 3:26pm Susan Burns Stephanie - a graphic element you can add to a page and are hyperlinked 3:26pm John Palcisko why not just have "ghost" commenters to get the ball rolling? 3:26pm Ben Yoskovitz Beg a friend to comment first to get things started (I'm not entirely kidding) 3:26pm Maren Hogan tweetsuite! 3:26pm Tracy Tran @Stephanie - Profile badges that know you have a profile in LinkedIN, Facebook, or Alltop or RecruitingBlogs. 3:26pm Chris stephanie a badge is a widget(?) I think 3:26pm Maren Hogan for comments from twitter, I get a lot of those as opposed to on blog comments 3:26pm Ben Yoskovitz Be controversial -that always helps. 3:26pm Stephanie thanks all 3:26pm Tracy Tran Or What Susan said 3:27pm David Benjamin I get comments in person, on twitter. Will encourage them to write them. 3:27pm Slouch "ghost" comments reminds me of this http://www.recruitingblogs.com/profiles/blogs/candidate-splits 3:27pm Tracy Tran Or What Susan said 3:27pm Ben Gotkin Be real, write with an authentic 'voice', no marketing-speak 3:27pm Susan Burns Jason Buss did giveaways on his blog to create traffic and get people engaged 3:27pm David Benjamin It seems that when they can reference their latest blog, more comments are written 3:27pm Slouch when it is hard to see the real reason behind it 3:27pm Stephanie lol @ slouch..classy. 3:27pm Ben Yoskovitz Also, I think you want to leave things "hanging" - you don't need to answer every question in a blog post so that it has "finality" to it. Leave things open ended to encourage people to say, "And? Tell us more!" 3:27pm Praveen Jain Hello 3:27pm Praveen Jain Guys 3:28pm Susan Burns New Question - How do you measure the success of your blog? What are your expectations 3:28pm Tracy Tran People understand who I am and where I'm coming from and ask questions. 3:29pm Susan Burns Tracy - do in your active conversations people are more aware and informed? 3:29pm Susan Burns oops that was so not do 3:29pm Slouch Susan, if it delivers the results you want taking into account the time put into it 3:29pm Ben Gotkin There's a lot of ways you can track traffic - Ultimately we want to create a buzz and drive traffic from the blog to other related sites, such as our career website 3:29pm John Palcisko great link Slouch- called her out and she was quite honest 3:29pm Susan Burns So if what you want is credibility - as was mentioned - how would you measure that? Increase in readers? 3:30pm Kari Quaas If it gives one of our readers an insight they didn't have before, we're happy. Sometimes we hear via the comments or emails later. 3:30pm Tracy Tran Yes they are. 3:30pm Slouch it happens all the time here and I call it out everytime I see it 3:30pm John Palcisko I think you and I will get along fine Slouch- we need more straight shooters in this world 3:31pm Slouch lol 3:31pm Susan Burns Ben - very important point for corp bloggers - moving traffic to main site and vice versa. Are you tracking hires from the blog too? 3:31pm Susan Burns Kari - do you track hires from your blog as well 3:31pm Slouch ask Ben Yoskovits or read his blog. he is the ceo of a funded startup but when you read his posts about his company or opther posts, you don;t feel he is selling something and that is the key 3:31pm Dava Stewart Slouch, is that an example of an "advertorial?" 3:31pm Ben Gotkin Susan - Yes, we use Site Meter to measure traffic, it can tell us where they are coming from and where they are going, among other things 3:31pm Slouch it's misleading 3:32pm Kari Quaas Hard to track since we're not doing the hiring. We just figure more traffic on Cool works, means more traffic to our employers. 3:32pm Slouch sometimes people will say I joined this great network or splits group or whatever and you should join and please use this tracking code when you do 3:32pm Ben Yoskovitz Thanks Slouch :) 3:32pm Susan Burns I have a question specific to the corporate bloggers and then we'll come back to all - 3:32pm Slouch so I ask are you going to make money if I join using that code and if yes, you should say something about it 3:32pm Slouch no problem ben 3:33pm Susan Burns When your company started a blog how easy or difficult was the process? What steps did you have to go through to make it happen? 3:33pm Slouch now ben, if you advertised here, I would have never said anything nice about you 3:33pm Chris Tracy Tran is a micro format the same as a badge or widget? 3:33pm Susan Burns Chris - do you mean micro blogging like twitter? 3:34pm Chris No 3:34pm Stephanie Susan, I am at that stage myself, and having a hard time convincing people that its real work I think. LOL 3:34pm Chris hResume and hCalendar 3:34pm Ben Gotkin Susan - I consider myself lucky, it was rather easy. But I had a boss and a marketing department who supported it, and a legal department who was OK with the guidelines we set 3:34pm Susan Burns Stephanie - are they open to the idea bus suspect of the amount of time allocated? 3:34pm Ben Gotkin It wasn't so easy at my last employer, even though we had a very active internal blogging culture there 3:35pm Tracy Tran I really don't know, I have no idea what micro format is 3:35pm Susan Burns Ben - what were the obstacles last time? 3:35pm Stephanie I think they just resist from a "legal hoops" perspective. No one is sure what is the right messaging maybe? Not too sure. 3:35pm Ben Gotkin Misperceptions and lack of trust. Externally the corp comm model was very conservative 3:35pm Stephanie what legal hoops we would have to jump thru to make our lawyers feel its not a risk. 3:35pm Ben Yoskovitz Wasn't there a post on RecruitingBlogs recently about the legal issues and how they were really overblown? 3:35pm Susan Burns Stephanie - there are some great examples of success and also the cost of resistance 3:36pm Slouch lots of them 3:36pm Ben Gotkin McGladrey has been very supportive of social media 3:36pm Stephanie I know other parts of the company have blogs, so I just need to be more vocal and come at it with more research and data. which is why i'm here! 3:36pm Susan Burns Stephanie - are the legal concerns specific to HR? 3:37pm Stephanie likely, yes. what its ok to say and not ok 3:37pm Ben Gotkin Stephanie - Use it to tell stories. Most of us have great stories that happen in our organization all the time, blogging is a great platform for telling those stories 3:37pm Stephanie ben g - that's exactly how I'm picturing this as a recruiting tool. 3:37pm Susan Burns Stephanie - the funny thing is most of what they are afraid of people don't really want to hear - or its certainly easy to respond to without crossing the line 3:38pm Ben Gotkin Stephanie - Create a clear, common-sense based set of guidelines 3:38pm Susan Burns Ok - lets get back to the big picture - thanks for the insight on whats happening in the corp world 3:38pm Stephanie ben g - do you have guidelines already created that you could share w me offline? 3:38pm Chris not not happening (pulled hair out) 3:38pm Susan Burns What is the "ideal" frequency of posts to keep content current and quality? And, is there an ideal length to a post? 3:39pm Ben Gotkin Sure, send me a message with your email and I'll send you what we use 3:39pm Slouch sorry, related to what I was saying beofre. you can check this out http://www.recruitingblogs.com/forum/topics/502551:Topic:303885 3:39pm Susan Burns Ok - thinking you didn't like that last question...... 3:40pm Susan Burns Here's another: How do you balance transparency, authenticity and any sort of company policy you have to manage around? 3:40pm Slouch Susan. it depends on what you want with respect to your frequency question 3:40pm Slouch three posts a week. one original and then be creative for the rest 3:41pm Susan Burns To engage readers and build traffic 3:41pm Tracy Tran For length, there should be no ideal length. If it's short and to the point, you made your point. Idea frequency. That's a tough one but once a week should be the min. 3:41pm Chris or not look like an affiliated marketing company. 3:41pm Slouch I cant read long posts - even my own 3:41pm Ben Gotkin That's where those guidelines come in. Don't write anything that will put your employer at risk 3:41pm Susan Burns Ben - do you find that gets in the way at all? Seems almost like common sense 3:42pm Ben Gotkin It doesn't actually. We are using this as a marketing tool. Writing anything that could be damaging to the organization would be counter-productive. Common sense it is 3:43pm Susan Burns Any other feedback on what people have found to work in terms of frequency and length to build engagement? 3:43pm Ben Yoskovitz When I started blogging, it was 3 times / week, although I don't think you have to blog that often. 3:44pm Ben Yoskovitz Length is an open debate, but I prefer to vary things. Sometimes longer, sometimes shorter. 3:44pm Susan Burns Ben Y - how long were you able to sustain that? 3:44pm Susan Burns The 3 X a week 3:44pm Ben Yoskovitz A long time - but I was blogging primarily for myself vs. my company. For a corporate blog I think it's tougher and requires more preparation. 3:45pm David Benjamin 2-3 times a week is ideal, I think. I agree that length is all based on how long to express your thoughts concisely 3:45pm Ben Yoskovitz Blogging your own personal experiences / advice when there's no corporation to think or "worry" about is easier. 3:45pm Susan Burns New question - do you use Polls in your blog and do you think they add value 3:45pm Ben Yoskovitz But there are ways of blogging 3x per week without it taking a TON of time. Just depends on the types of posts, length, how well organized you are. 3:46pm Ben Gotkin Ben Y - You need to be motivated to write. I'll admit I get writer's block from time-to-time, drives me crazy 3:46pm Susan Burns Ben Y - that definitely something to consider as JD said too - have a strategy to make one post pure, original content and the others can be shorter, refer to other content.... 3:47pm Susan Burns Anyone using polls? No?? 3:47pm Kari Quaas @Susan - we have used polls before. 3:47pm Ben Yoskovitz I've used polls occasionally, but you need a certain amount of traffic before you can pull it off successfully. 3:47pm Susan Burns Kari - were they effective or is that why it was "before" 3:47pm Ben Yoskovitz In terms of frequency and maintaining that - think about using an editorial calendar. 3:47pm Ben Gotkin I'd like to try it at some point 3:47pm Kari Quaas They are usually requests for content on the blog or on our social network. 3:47pm Kari Quaas We got a small number of returns, but it's better than nothing. 3:48pm Kari Quaas www.surveymonkey.com is an easy one to use 3:48pm Susan Burns Do you think they can be a good way to drive traffic initially - maybe by incoporating a giveaway or something? 3:49pm Susan Burns Ben - you could give away a free tax return service! 3:49pm Kari Quaas We gave away an iPod on our social network to get people to post photos. It worked well. 3:49pm Susan Burns Just make sure the winner had nothing to do with Madoff! 3:49pm John Mota hi all 3:49pm Slouch it's a gimmick initially. if yoiu want to start a blog and you want people to come regularly, you need to rely on the content 3:49pm Tracy Tran Susan - In the short-term, yes.But content will always win out for the long-term. 3:49pm John Mota has anyone done career coaching? 3:49pm Ben Yoskovitz Slouch: Content wins, but gimmicks help. 3:50pm Ben Yoskovitz I've run a few writing projects off my site that used to generate hundreds of links back. Bit harder to do these days and less applicable perhaps in the HR corporate blogging world - but memes, gimmicks can help. 3:50pm Slouch sure but the gimmicks work when the readers know they are gimmicks 3:50pm Susan Burns So polls and giveaways could be good on occassion to drive content. I think esp for a corp blog with a product connection its of value 3:50pm Ben Gotkin Susan - lol. That would be our parent company, HR Block, which actually does some of that I think on their Facebook page 3:51pm David Benjamin John, I do currently 3:51pm Susan Burns We have 10 minutes left and I thought I would open it up to anything thats on your mind about blogging and engaging talent - what are your thoughts, questions and ideas? 3:51pm John Mota career coach? 3:51pm David Benjamin Part of my consultant biz is career coaching 3:51pm Susan Burns (jonh and david - could you use the private chat until we're done - thanks) 3:51pm John Mota i am part of an organization that is starting up an internal career development practice 3:52pm Stephanie what % of bloggers time is being taken writing and researching? 3:52pm Slouch that is a whole other conversation 3:52pm Slouch lol 3:52pm Stephanie oh..lol 3:52pm Slouch some people can;t stop thinking or working on it 3:52pm Slouch I know a few people like that 3:52pm Kari Quaas Very true. 3:52pm Stephanie I'm sure..especially if other work isn't as busy as normal in this climate. 3:53pm Ben Gotkin Stephanie - really depends on the post, some require more research, some are pretty quick and easy to write 3:53pm Susan Burns Stephanie - I did an allocation schedule for my time each week and have currently allowed 20% for writing and research - we'll see how that works out ;-) 3:54pm Ben Yoskovitz I often write posts in my head for days before I actually write them. 3:54pm Kari Quaas @Susan - so official ;) 3:54pm Slouch good luck with that susan 3:54pm Stephanie That's what I'm looking to do. Put a number to it I guess. 3:54pm John Mota Benjamin - how do we private chat? 3:54pm Kari Quaas @Ben - Me too. 3:54pm Slouch clcik his name on the left and an option will come up 3:54pm Slouch on the right I mean 3:54pm Slouch search his name and then click it 3:54pm John Mota i did - is he notified? 3:54pm Susan Burns It was one of my NY resolutions! I allocated out all I have to do each week so I can quit working on weekends - so, yes -there is a motivator! 3:54pm Slouch if he is watching. no bell yet 3:55pm John Mota oh 3:55pm John Mota thanks 3:55pm Slouch np 3:55pm Kari Quaas @Susan - good motivator, indeed 3:55pm Jenny DeVaughn @Susan If I don't plan, it means that I will just work right into the weekend too! 3:56pm Kari Quaas @Stephanie - I just write when a topic hits me. The key is to keep writing. 3:56pm Susan Burns Jenny - I also found that working from home things were becoming too blended. I now have a difinitive start and end time to my day just as if I was going into an office - I don't touch my computer in the morning until I'm ready to sit down at my desk 3:56pm Ben Gotkin I'm more spur-of-the-moment, as the inspiration hits me, or as I run across something that looks like worth writing about 3:56pm Susan Burns I've gotten in the habit of starting an "idea" list - as soon as something hits my I write it down and make a few notes about it 3:56pm Tracy Tran Same here Ben 3:56pm Susan Burns I also believe you have to trust in what you know - even if you don't initially think you know it, and go with something your passionate about 3:57pm Ben Gotkin I do have 'guest bloggers' lined up for one post each over the next several weeks too 3:57pm Susan Burns Any finaly questions...thoughts...ideas? 3:57pm Stephanie susan, I have the same list going..lol 3:58pm Susan Burns Stephanie - if I don't write it down I forget it - or what I was initially thinking about. There are so many things that inspire ideas and capturing the inspiration is sometimes as important as the topic itself 3:58pm Jenny DeVaughn @Ben, great idea! 3:58pm Slouch Thanks Susan for this 3:58pm Ratnesh anybody has idea about granite analyst 3:58pm Susan Burns Great suggestion Ben! 3:58pm Slouch like how to cut rock efficiently? 3:58pm Susan Burns I've been building my interview list 3:58pm Stephanie LOL @ slouch 3:58pm Susan Burns Well that all for Talent Talk Cafe today! Thanks so much for joining the conversation and sharing your experiences and ideas 3:59pm Jenny DeVaughn Thanks, Susan! 3:59pm Susan Burns Cheers to great blogging success for all of you! 3:59pm Slouch great session 3:59pm Ben Gotkin Thanks Susan, another great TTC 3:59pm Stephanie this was wonderful! thanks all. very helpful!!! happy blogging 3:59pm Slouch I am available if anyone wants to ask me questions about blogging or stuff like that later. 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Blog Post: How to Set Up a Recruitment Business: The Davidson Gray eBook: Welcome to my eBook. As you’re taking the time out to read my guide on how to set up and build your own recruitment business, I don’t think that it’s a huge assumption to make that you are…; Added by Rhys Jones at 8:33am on September 29, 2020

Topic: Recruitment 4.0: Crowdsourcing, Gamification, Recruitment as a Profit Center, … and the Death of Recruitment Agencies!: sting 3.0. But what direction are we heading in? Is it a coherent journey? Is there a clear destination/end goal? 4.0. What on earth could that include? How’s this? Recruitment transitions from being a “cost center” into a “profit center”’! The collapse and insolvency of many recruitment agencies. Job boards stuttering and collapsing … and repurposing themselves Companies hiring “through the sky” through external referrals and crowdsourcing Exclusive/VIP/premium paid in-community content and paid mobile apps Gamification shapes recruiting strategies and generates stickiness and virality Companies rated globally by crowd opinions Before anyone screams “unrealistic” or “utter fantasy” or cries B.S., let’s be clear that Recruitment 4.0 moves into the territory of vision. This is some years off. But by calculated hypotheses it is clear there will be a 4.0 and that it is a natural progression of 3.0 and builds sensibly on its foundations. Let’s recap the different versions of recruiting. Recruitment 1.0 encompasses traditional recruiting over a huge timeline, including good old-fashioned fax machines, print advertising, (post, spray ,and pray), and Rolodexes moving into traditional ATSs. Recruiters more focused on processes than end results. The basic any-bum-on-any-seat philosophy. Recruitment 2.0 saw the move onto online and using technology for recruitment purposes, including the advent of online job boards & online CV searches. While the technology moved forward, the traditional methodology of 1.0 was prevalent, including online post, spray, and pray candidate attraction (aka the recruitment lottery of let’s hope the right-ish person looks at the online advertisement, at the right time and feels willing to go to the effort to apply). Both Recruitment 1.0 and 2.0 were/are fundamentally focused on the active job seekers, (applying to vacancies, on agency books, and those watching job boards like a possessed predator). Recruitment 3.0 is a huge leap as it moves recruitment out of its comfort zone. The beating heart of 3.0 is the non-active/passive individual and a focus on “best talent” and building predictable talent pipelines. In addition, the philosophy of “everyone is a potential candidate so engage them” is central. 3.0 takes us into building engaged, two-way, free-conversation based, transparent communities. This is anchored by things like employment branding, marketing, and PR. 3.0 is not only concerned with building communities but mapping key competitors and seducing cream-of-the-crop talent with your brand and in-house opportunities. What is Recruitment 4.0? Recruitment 3.0 is all consumed and focused on building communities. 4.0 is all about the value of those communities, both real and perceived. Recruitment has traditionally been a cost center. It sucks money from the profit line like Count Dracula on a feeding frenzy in Transylvania, especially if agency fees are involved, coupled with advertising/job board fees etc. Add this up and it can be an overwhelming drain on resources. Remember that many of the Fortune 500 and FTSE 100 companies are addicted to agency hiring and mass job board advertising like an alcoholic drawn to drink. Why highlight the Fortune and FTSE companies? Primarily they should have the advantage and resources to wean off agency addiction, source passive candidates far more easily than small to medium companies, (but funnily enough it is the small- and medium-sized companies who are far more fleet of foot and innovative). Recruitment 4.0 sees recruiting move from being a cost center (a loss-making division) to being a profit center. Reflect on that statement. It’s huge and revolutionary. Recruitment being a profit center. “Impossible,” you cry. Perhaps not if you reflect and apply some visionary foresight. Recruitment 4.0 is some years off. But not as far as some may think. Consider the world we live in. Value is defined differently. Companies like Zynga, Facebook, and LinkedIn have massive valuations, well above their profitability margins. Their reach and potential reach and the size of their mass following — an engaged following. Our generation is living in the information age. The power lies in networks. Networks are data. Data is power. And data is money. We all want data. Especially recruiters and marketers/salespeople. So how does a community, (or let’s crudely call it data) = value = monetization = recruitment becoming a profit center? There are several facets to recruitment moving to a profit center. Reduction of recruiting costs to a minimum, (agency usage close to zero, less need for mass job board advertising, reduction in number of in-house recruiters employed). This depends on building and nurturing a “qualitative” community, a strong employment brand, vibrant social networks, mapped competitors, and putting in place a predictable talent pipeline for key hiring channels. The community itself evolves into a self-service community, where recruitment can be executed by crowdsourcing, and by hiring managers becoming more engaged into pipeline generation and hiring. Everyone can use LinkedIn. Why not hiring managers? Value in the community is identified by both internal and external advertisers/marketers that allows for revenue for recruitment. A sense of increased value is attached to belonging/being part of that community, hence VIP/exclusive areas/content that people are happy to pay for. Gamification principles create more engagement and sense of belonging and stickiness to sites, hence driving potential of more opportunities for monetization. Actual games/cartoons/content that people subscribe to have repeat value. Let’s look at some of those in a little more depth. Traditional advertising is failing. The days of successful, targeted TV and print advertising are long behind us. Ways to communicate, once limited and restricted, are now numerous and disperse. Looking at TV, the former medium of choice for mass communication, now diminished, as people are now hungry for choice and happily spread their viewing over a diverse and numerous multitude of TV channels. If an advertiser manages to define a great TV slot to advertise to reach their target audience they are thwarted by the fact that people can now record and Tivo, hence skipping ads. TV advertising then is a busted flush. Print advertising? Again, some national newspapers and magazines are spiraling downward from their heyday readerships. People tend toward reading the latest news online 24/7 or from niche web sites. They don’t want to wait the next day for old news. Print has had to be more salacious and do what it can to get the best scoops to get whatever sales possible. Online, people not only digest news, but have the benefit of posting comments and engaging in discussions. So traditional messaging vehicles are struggling. This coincides with a time when recruiter networks are expanding. Combine a recruitment database (with some companies having in excess of ½ million – million names), with social media networks, a targeted mass of names, email addresses, with perceived affinity to a business or product, and a growing realization awakens that this has a marketable value. A marketing department does not have this scale, (or quality), of information on its database. Recruiting does. Now the first step is for recruiting to cross charge its marketing division to advertise to its database and community. Why not? Many marketing departments don’t see or understand the value of recruiting databases. They’re a potential goldmine of information and data … and potential business opportunities. Taking this a step further, why not allow specific external companies the opportunity to advertise to your community? (Mindful of data protection and ensuring a community buys into contact by third-party advertisers). You remain in charge of the names and not divulging data, but certain advertising is safe to your community and could be revenue-generating for recruiting. As this thought sinks in, revenue potential opens up. The Death of Recruitment Agencies At the same time, savvy companies will be seeing their recruiting costs decreasing. As companies build their databases of talent, via sourcing, identification through LinkedIn, talent mapping, and coupled with their valued online communities, the need and reliance on recruiting agencies, both contingent and retained, will dramatically lessen. This will also coincide with less of a need for corporate in-house recruiters. Hiring managers are more than adept at searching on LinkedIn. LinkedIn is greatly expanding its offering and making recruiting easier for everyone. Initiatives like ‘Genome’ from LinkedIn will radically lesson the need for dedicated in-house recruiters in the future. Coupled with your community recruiting on your company’s behalf (crowdsourcing of talent), the need for recruiters will lessen and hence accelerate cost reduction. The very future of recruitment agencies depends on their ability to adapt to the new realities that companies are waking up to the need to break out of the active candidate pool and identify and attract passive candidates. If we take as an approximation that of the 100% of candidates qualified for your job, only 10% are active with agencies and job boards, then it’s the 90% who are more attractive to companies, and the agencies need to identify, attract, and present those candidates. Contingent recruitment agencies, especially the large ones, are in the business of competing to be the first to present the CV of that 10% active pool, all trying to Bolt out the blocks. Unless they start to adapt by attracting and mapping out the 90% non-active and building their own communities, their model will face extinction. Now is not the time to rush and buy shares in traditional contingent operators as a long-term investment. Even worse, the business model of traditional retained search and selection companies, as we reflect on it in this modern age, is founded on the delusions of lunacy. A client pays a 30% fee for first-year guaranteed compensation (or even just basic salary only), split into thirds, a third for commencement of the project and a third for presentation of a shortlist — the risk all loaded on the fee-paying client. Certainly, cost models will change toward loaded placement fees. The irony is that search firm marketing is based on its peerless reputation as the ultimate Rolodex of all the golden names in the industry. Their network is the goldmine that we are seduced to unlock. If their databases are that peerless and they have done hundreds of similar searches, why then does it take four to five weeks for a shortlist? Perhaps that question is not raised enough. The zealots will cry that the search agency is peerless in assessment and interviewing. But is that not we do in house? Why am I paying two-thirds of a fee without a placement? It’s even more laughable when the shortlist of contacts is most likely generated by a fresh graduate on $40,000 a year in the back room of the search agency, who then passes all their lead generation to the search consultant. Alternatively, a growing trend is using a new breed of company that is engaged in market mapping, talent pooling, and recruitment research solutions — hence providing a company with a mapped market of qualified talent, with contact details and candidate profiles that the recruiter then follows up on. Not every company can afford internal sourcers, and this is the next best thing, and significantly cheaper/more cost effective than a full search. However you cut it, the future is not bright for contingent and retained search and selection unless they adapt to changing new business realities. Not many currently have that foresight as they focus on short-termism. Hopefully agency CEOs have strong managers in their crow’s nest who are prepared to shout “iceberg ahead” before disaster strikes. Job Boards Faltering Coupled with the death/decline of agencies will be the faltering and restructuring of the large job boards. As companies build their own recruitment databases and even more importantly their own communities, they can use creative ways to sourcetalent. Communities themselves will evolve around certain disciplines/careers/industries and hence negate the use for paid job boards. Why pay for a large job board in the active pool when we can reach passive candidates in a free community? Job boards will have to look at community-building themselves and earn their revenue through product placement advertising rather than paid-for job advertisements. Companies have always embraced the concept of internal referrals. Why not the reverse? External referrals — even better through crowdsourcing using their communities. Naysayers will point to the rewards attributed to internal referrals, generally through monetary bonuses, and hence the difficulty of applying this externally as companies don’t want to pay for talent they would have got anyway. But recent times have showed the power of recognition and “public reward” through games like Foursquare. People love the status of being the Mayor of a local curry house. Why not take this principle into recruiting and reward referrals from crowdsourcing: Public recognition and rewards in the community, (badges, leaderboards), on a sliding scale to reach actualization of ”real” rewards, be it monetary bonus, vacation, or a PC or iPad? External Referrals through Crowdsourcing Recruitment can learn a lot from crowdsourcing. This term was arguably defined by Jeff Howe in the June 2006 issue of Wiredmagazine. Howe states: Simply defined, crowdsourcing represents the act of a company or institution taking a function once performed by employees and outsourcing it to an undefined (and generally large) network of people in the form of an open call. This can take the form of peer-production (when the job is performed collaboratively), but is also often undertaken by sole individuals. The crucial prerequisite is the use of the open call format and the large network of potential laborers. Howe further drives this home by stating that “it’s only crowdsourcing once a company takes that design, fabricates [it] in mass quantity and sell[s] it.” In laymen’s language, a company posts a problem online; a vast number of individuals offer their opinions and ideas as to how to solve it; the winning idea is rewarded in some form; and the end result is the company adopting the idea for its own benefit. Some great examples of the power of crowdsourcing exist on Wikipedia: (the following are all directly quoted from Wikipedia). In 2005, Amazon.com launched the Amazon Mechanical Turk, a platform on which crowdsourcing tasks called “HITs” (Human Intelligence Tasks”) can be created and publicized and people can execute the tasks and be paid for doing so. Dubbed “Artificial Intelligence,” it was named after The Turk, an 18th century chess-playing “machine.” Cisco Systems Inc. held an I-Prize contest in which teams using collaborative technologies created innovative business plans. The winners in 2008 were a three-person team, Anna Gossen from Munich, her husband Niels Gossen, and her brother, Sergey Bessonnitsyn, that created a business plan demonstrating how IP technology could be used to increase energy efficiency. More than 2,500 people from 104 countries entered the competition. The winning team won $250,000. The Democratic National Committee launched FlipperTV in November 2007 and McCainpedia in May 2008 to crowdsource video gathered by Democratic trackers and research compiled by DNC staff in the hands of the public to do with as they choose — whether for a blog post, to create a YouTube video, etc. Facebook has used crowdsourcing since 2008 to create different language versions of its site. The company claims this method offers the advantage of providing site versions that are more compatible with local cultures. General Electric organized a multimillion dollar challenge to find new, breakthrough ideas to create cleaner, more efficient and economically viable grid technologies, and to accelerate the adoption of smart grid technologies. The winner will be announced on Nov. 16, 2020. The Vancouver Police Department has put up a website entitled Hockey Riot 2011, informing people about the VPD′s investigations into the 2011 Stanley Cup Riot. It also asks people to contribute any pictures or video that they may have taken during the riot, with the goal of identifying people who may have participated in the rioting. The site also reminds people to not use social media to take justice into their own hands, instead leaving it to the police. As of July 1, 2011, 101 arrests have been made. IBM collected more than 37,000 ideas for potential areas for innovation from brainstorming sessions with its customers, employees, and their family members in 2006. L’Oreal used viewer-created advertising messages of Current TV to pool new and fresh advertising ideas. Pepsi launched a marketing campaign in early 2007 which allowed consumers to design the look of a Pepsi can. The winners would receive a $10,000 prize, and their artwork would be featured on 500 million Pepsi cans around the United States. Unilever has recently decided to drop its ad agency of 16 years, Lowe, and has turned to the crowdsourcing platform IdeaBounty to find creative ideas for its next TV campaign. Unilever has worked with Lowe on the snack-food brand Peperami since 1993, but has decided to submit its brief out to the public, rather than a small team of creatives. Ironically, Wikipedia is itself a successful example of crowdsourcing. Crowdsourcing, as a concept, lends itself perfectly to recruiting. Posing the question to your community, “We are looking for a dynamic Product Manager, with x/y/z experience … any ideas/recommendations?” will soon become a normal sourcing/name generating activity for recruiters. The key is how to incentivize/inspire/motivate the crowd to do your recruiting. LinkedIn gets it. It’s already making headway toward this goal, aiding a company’s ability to use employee networks and matching up people who are connected to our employees who closely match our job specifications. But what about the wider crowd? That’s where attention will turn next. Premium Paid Content Recruitment 3.0 recognized that recruitment is fundamentally boring. People tend to only visit corporate careers pages when they are looking for work. There is no engaging “repeat visit” content that drags them back for more. Many companies are using social media as a replacement job board and listing jobs with hyperlinks back to the job site. It’s hardly the most engaging content. Recruitment 3.0 involves building “engaged” communities. The key is compelling, rich content, creating a destination that people want to go to on a frequent basis. That is not a list of jobs. Remember again that recruiting is not about “bums on seats”; it also encompasses nurturing a strong employment brand proposition, attracting and seducing those not familiar with your brand, and taking them on a journey to either apply to work for your company or be an active brand ambassador in your community. As communities build up in 3.0, underpinned by engaging content, and when those communities reach a critical mass, the next step is starting to grant VIP access and exclusive content to community members. If communities are engaged, they will be, by definition, happy to pay to be part of the VIP area, and we will see the monetization of these communities and a potential revenue stream for recruiters. Aggregating all your social media feeds — Twitter, Facebook, YouTube content, and your blog — is the first step. This could and should be aggregated both on your corporate careers site and your mobile phone app (for those who want to be part of the community on the move). A one-stop shop for people to engage and follow your company encourages repeat visitors. This content on the social media sites needs to feel personalized and humanized, giving exclusive access behind the scenes of your company and the individuals behind it. But what else? Understand the public pulse. There is no better place than the Apple Store. This shows what content keeps people coming back and is most popular to download. And guess what that is: News & Information (knowledge and exclusive access news) Games (fun games but also including quizzes) Comics & books (The appeal of an ongoing story that people want to follow) Photography/photos/videos (uploading and sharing) This content often focuses on getting people involved, something to do with your friends, and brings that “global community” together. Each of these is “sticky” and keeps people coming back. Why can’t recruiters use these same concepts as part of their community building but adapt them for their own companies? Recruitment Embraces Concepts of Gamification Gamification is the latest buzzword. What’s funny is that some well-known commentators are rushing to speak about this subject but end up mirroring granddad at the disco trying to throw “cool” shapes to the latest bangin’ tune but instead look rather doddery and completely out of touch. People love to be entertained. Gaming is huge. Not just “serious” video console games like the Call of Duty’s, FIFAs, and Battlefields, or the PC games like World of Warcraft, but the spread of casual gaming whether on Facebook or on mobile shows the power of people of all ages wanting interactive entertainment. Gaming educates us about the dynamics of engagement. (Some would take this further to addiction.) What a great game does is ingrain itself into the conscious and subconscious of the player. You think about it and love the roller coaster of emotions that the game takes you through. You may pull an all-nighter, or get up extra early to get in an hour or so before having to venture off to deal with humdrum reality. Escapism is the new drug of the austere Tens. But what else can we learn? Casual games are the key to the door of mass/mainstream and that elusive community engagement via compelling content that we all seek. Casual games are those that embrace all demographics, are simple, fun, accessible, and from which users get an instant form of gratification. This is different than “serious games” that are deeper experiences and are perhaps less accessible due to the time invested and the barrier of controllers/complexity of purpose. Farmville on Facebook is a classic example of community-building and demonstrates some key buttons in engagement theory (in a social context). Farmvile has been such a success for a number of reasons. First, it recognized the unbridled thrill of “gifting.” When you first visit your farm, you don’t go straight to it but to a page with a list of gifts. Many games ask you to spam mail your buddies to play the game. Farmville cleverly goes further by allowing you to send a gift of an animal or plant/crop to your friends. Of course, when we receive gifts, we also like to give them back, starting the spiral of interaction. Part of this psychology also encourages you to help your friends by reminding them to harvest their fields and to weed their farms. It’s very community-friendly stuff. These gifts also have a perceived value. The whole point of Farmville is to build a busy and profitable farm and maintain it. But to do this, you need to build and grow the farm, which is time-consuming and takes a while to buy plants, crops, and trees, etc. But luckily your saving grace is your friends as they help out by sending all these valuable items for your farm. Hence my farm looks better with more content so I will invite more of my friends to play, give them gifts, and expect/request gifts in return. It’s a clever use of personal psychology and satisfaction of wants. Farmville also gets that the game has to be accessible and simple. There are no extra levels; you just keep on growing the size and scope of your own farm. The only limitation is money. But having lots of friends gets around that. Now the clever part kicks in. The game keeps you coming back. Certain crops you plant require harvesting at certain times. Some crops will die if you don’t come back. Strawberries mean you come back every four hours. That locks in an engagement and repeat visit. “I must log back in at 2 p.m. or my crops will die!” Farmville also cleverly gets the whole concept of one-up-manship and competing to have the bigger farm, the more money, the latest gadgets 00 and that’s where monetization kicks in. Someone can pay to get ahead of their friends, and for many that is a key driver. “I must have the biggest farm and the latest items and be ahead of my mates!” Hence Farmville teaches us there are three things to making social games huge viral successes: getting users to invite their friends (virality); getting users to return frequently (stickiness); and people competing to win/be ahead of their friends (showing off). Interestingly, one of the first to understand these dynamics was the Hotel chain Marriott, which has released a Facebook game designed with the goal of introducing potential employees to life in the hospitality industry.MyMarriottHotel gives players the opportunity to “work” in various hotel roles, including hospitality manager. You can start by working in the hotel kitchens and gain points for excellent customer service and profitability. The game is geared to raising awareness among millennials to job opportunities around the world (cleverly available in five languages). Critically for recruiting, the MyMarriottHotel Facebook game includes at the top of the game a banner shouting “Do It For Real” that hyperlinks to Marriott’s jobs site. Marriott’s goal is to fill 50,000 positions at its hotels around the world, helped by this game raising awareness, (predominantly outside the U.S.). So what is gamification, and how can it be applied to recruiting? Gamification is using game mechanics/methodology to inspire engagement in activities that otherwise would be considered boring or routine. Recruitment certainly sits within that definition. Key concepts of gamification that recruiters can learn from when developing communities and building compelling, repeat visit content, include: The key word when engaging in social media and community-building is remembering the key element, often-forgotten, is social Keeping activities/content simple, fun, and interactive. When people read your blog/social media, is it light, carries pictures, short, informative, stimulating, or even entertaining to read? People want to know what other people are doing, especially their friends. Can people see what their friends have been doing? People love engagement and giving their opinion, be it by rate-this-page, commenting, oropinion polls. These are all interactive elements that engage. As people interact, degrees of personalization and humanization help, such as the uploading of avatars and/or people’s pictures. People prefer engaging with “perceptibly real” other people. Avatars aid that. Are you encouraging sharing content/activities with your community? Are people rewarded or recognized for sharing content? Inspiring members of your community’s “friends” to get involved and get their friends engaged, i.e. virality, sending community growth viral. “Gifting.” Can content be shared amongst friends/can someone get something in return? Keeps em coming back for more. Certain times of the day/week that the community has to be there. Prizes/giveaways ingrain this activity. Some companies do specific content “reveals” at certain times of the week. Live webcasts also encourage set-time attendance. Competition against friends/leader boards. It could be quiz-questions about your company, the most referrals of job seekers, or the most comments made in your blog/social community. Leader boards keep people coming back to chart their progress and see who is on top, and if they are ahead of their friends. “Easter Eggs” — those intentionally hidden features that people can’t find. Especially cool for college sections and can be used to encourage people to find about more about your company and unlock exclusive content. Enabling unique experiences/personalization. Can people create their own unique user account, personalize their landing pages, and personalize their experiences? Progress bars. People are addicted to completion, and progress bars are often used in online shopping as you are guided to place things in the shopping cart and progress to the checkout. Progress bars fit nicely with job application processes of a series of tasks that people will want to complete. “Completism” is a natural human psychological compulsion. User-generated content, and games like LittleBigPlanet have showed us that people love creating their own content and sharing that content with the community. Can your community do the same, involving uploads to your blog/corporate careers site? These concepts can all be applied to corporate career sites, which are purely a repository of information overload and fundamentally dull, and of course tomobile apps. People, bored sitting on the train, plane, and bus, want content to engage them. Some corporate sites already include games and other challenges — almost always in the Careers section — and some companies have added game elements to the recruitment process. Some are asking, “Is this expensive? How can a recruiting department make games? But at minimal cost there is a thriving development community and graduates studying at colleges who would love the opportunity and exposure that creating and publishing a game on a corporate site brings them. Development time on games for mobile is minimal but the key is fun (look at games like Doodle Jump and Flick Football, massively popular but simple to develop). Many recruiters are currently using Empire Avenue as a way of engaging with communities and making new contacts. Some are even using it as a sourcing tool to recruit from. For those who don’t know, Empire Avenue is fundamentally a stock market simulation social network game that encourages users to buy and sell shares of people and websites. Players have their own portfolio in a virtual economy and earn money, called Eaves, by investing in other people. This sees your own net worth rise by encouraging friends and community members to invest in you. What is cool is that when all accounts are linked together, including Twitter, Facebook, Flickr, YouTube, LinkedIn, and blogs, your net worth rises based on the content you either create or share. What’s cool about this approach is that it combines simplicity with what we do on the web every day: creating and sharing content. Interestingly, Empire Avenue mimics the other sites as it’s also a social network itself. It’s allows opportunities to connect and debate with others by finding affinity groups (“Communities”) within Empire Avenue. Clever engagement mechanisms at play. Concurrently, Google is also on the move with its Google News Badges. We all read the news, and applying the above theory — let’s call it gamification methodology — Google has created “Google Badges.” Google News users in the U.S. can earn different pins for reading the news, starting with bronze and moving up to Ultimate. There are more than 500 badges available to suit all types of interests, such as “stock market,” “Harry Potter,” and U.S. elections. These “Google Badges” follow closely on the heels of Google launching its own social network, Google+, and is increasingly trying to get people to share content via its network of services in a similar fashion to Facebook. This will sound very similar to users of Foursquare. Foursquare is a location-based social networking website based on mobile phones. Users “check-in” at venues using a mobile website, text messaging, or a device-specific application, and select from a list of venues that the application locates nearby, e.g. restaurant, library, pub, house, etc. Each check-in awards the user points and sometimes “badges.” The first time a badge is unlocked on Foursquare, be it an easy achievement (like the “Superstar” badge for 50 check-ins), or one that comes as a surprise (“Douchebag Badge,” which is unlocked after checking into venues tagged with “douchebag,” or the “Don’t Stop Believing Badge,” awarded for checking in to three venues tagged “karaoke” in a month), the game keeps people engaged with rewards that makes members want to use the system even more and compete with friends. Especially those who live or work in close vicinity of each other as they compete to be the Mayor of a location. Why is gamification so important? Interestingly, to give more credence to this area, Gartner, in research published in April 2011 stated: By 2015, more than 50 percent of organizations that manage innovation processes will gamify those processes. By 2014, a gamified service for consumer goods marketing and customer retention will become as important as Facebook, eBay, or Amazon, and more than 70 percent of Global 2000 organisations will have at least one gamified application. That’s a big statement. 70 percent of Global 2000 organizations will have at least one gamified application. Many commentators see that naturally fitting in the corporate careers site. Perhaps gamification will be taken more seriously among current recruitment leaders moving forward. Global Community Rating of Companies People trust each other and members of their community far more than they do advertising or company communications. Paul Gillin, author of The New Influencers, talked about the impact of social media. One of his key points was that 78% of consumers trust each other more than they trust advertising — which is why they read blogs and go to chat rooms. There are many examples to back this up, particularly when we go on vacation. The holiday industry has had to get far more authentic and responsible in its communications. No more fantastic ratings of restaurant food when it is tripe; no more “the beach is in walkable distance” … but only for those who are happy to walk for two hours; and no more “great local entertainment” when it is two people playing spoons. Why is that? Many people now check out Trip Advisor and read how people have voted/rated their vacation/hotel en masse and then read through some of the commentary. Real. Authentic. Trustworthy. No hidden agendas, just shared experiences. Companies value their placing on “best companies to work for” and “great places to work” lists. And these are a mix of internal questionnaires of employees’ experience and then a specialist evaluation of policies and internal structures by a panel of experts. Glassdoor is the closest to a trip advisor for recruitment. Its bias is more U.S.-focused and needs to hit that critical mass to be held in the same esteem. As we head to 4.0, those principles behind Glassdoor will see job seekers trust the crowd, and companies will value that authenticity far more than traditional manufactured best-places-to-work lists. Size Doesn’t Matter Some reading this will rightly raise the question of whether this is all this scalable. Cynics will openly proclaim there will always be a need for local agencies to hire receptionists, builders, joiners, hairdressers, admin assistants, and hosts of other roles. Screams will be heard: Job boards will never die! This was all predicted 10 years back and it never happened! How can a small company generate its own community? Many criticisms/protection of vested interests will emerge in this debate. They’re fair points to discuss. Interestingly, when Hard Rock Café wanted to open a new venue in Florence, perhaps the initial reaction of many recruiters was to advise them to go to local “high street” agencies, or place an ad in the local press, even on a job board. The Hard Rock took a different approach and used Facebook to reach out and recruit. It built a community around the new venue opening. Hard Rock needed to hire 120 staff across eight categories from waiting staff, barmen/women, to accounting. It was inundated with responses and was able to interview 600 candidates for the roles and whittle down to the 120 needed for opening. Whatever the size of a company, all the concepts here are relevant. It may be that a company does not have the time to build its own community but will be able to access other communities and groups, be they local or discipline-specific, such as hairdressers, and crowdsource their vacancies. Technological, access to information, and communities know no boundaries. That’s the difference the past 10 years have made and why jobs boards and agencies have to adapt, or else. Conclusion Recruitment 4.0 is a long way off; yet, many of its concepts are resonating today and being built upon and planned. Some early adopters are even implementing some of the component parts. 4.0 is a natural progression from 3.0. It takes the community concept to the next level. While some will be initially shocked at the radicalism involved at suggestions of recruitment transitioning into a profit center, crowdsourcing talent, and entertaining/gamification, with a period of reflection it makes sense as a natural strap-on to 3.0 communities. Many of the recruitment leaders in place today are not ready for 3.0, let alone 4.0. They have been schooled in traditional recruiting techniques that will soon be outdated and detrimental to their business. Many more are worried about process than end results. Where does your leader stand? Imagine those recruiting leaders who can go to their CEO and demonstrate that they have been able to map out competitors, and identify and build relationships with cream-of-the-crop talent. Leaders who have helped shape and who have put in place engaged communities with positive two-way communication social media channels, thus enhancing employment brand attractiveness, (with a positive spinoff for the consumer/product/service brand), and have hence been able to slash expenditures on recruitment and are now coming up with proposals of how to turn recruitment into a profit center. Compare that to your current recruiting leader. Are they shaping your future in this direction? Who do you think your CEO would prefer as a recruiting leader? The one described above or your current one? There is plenty above to chew on and debate. Agree or disagree, what is certain is that exciting times lie ahead for recruitment. And before someone asks, will we see an article on Recruitment 5.0 anytime soon? Not from Autodesk. We’ve got to focus on delivering 3.0 and 4.0 with the great team at Autodesk. There’s lots to do and achieve. …; Added by Rajnish Sinha at 4:58am on November 1, 2011