Fans were surely pleased, engaged, and even surprised during the Super Bowl. I refer not to the game itself, which was a stunning upset, but the much anticipated commercials. Millions of tweets,…

Some interactions with candidates almost seem to be divinely inspired, while others feel like you’re trudging though mud and muck, getting nowhere fast. What’s the cause of these very different…

Some interactions with customers almost seem to be divinely inspired, while others feel like you’re trudging though mud and muck, getting nowhere fast. What’s the cause of these very different…