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Blog Post: International Staffing Perspectives: Brian Janecek, Brno, Czech Republic

By Dave Mendoza, Master Cybersleuth, JobMachine Inc.

Visit My Blog: http://www.sixdegreesfromdave.com

The war for talent has…

Added by Dave Mendoza at 10:32am on June 5, 2007

Blog Post: 100,000 Data Points tell us the Best Applicant Tracking Systems: Applicant tracking systems are numerous to say the least. To figure out the best fit for your business you need to start wide and quickly narrow down your hit list based on research, and then…; Added by Phil Strazzulla at 9:30am on April 21, 2017

Topic: Meet Luigi Lupo, 15+ Year Staffing Industry Veteran, DoubleStar's Talent Measurement & Acquisition Services: 15 years of Recruitment and Operational Staffing experience, with expertise in designing and implementing complex, high-volume strategic staffing programs and initiatives domestically and internationally. Strong background in all aspects of executing strategic recruitment initiatives to fill various staff, managerial, executive and specialized IT positions within Fortune 500 organizations and start-up ventures in the Financial, Pharmaceutical, Biotech, Healthcare, Medical Device, Insurance/Reinsurance and E-Commerce industries. Organizational development experience includes developing Affirmative Action Plans, applicant tracking compliance, designing and implementing internal referral programs, internship program, process re-engineering, internal departmental/divisional communications, recruitment branding, new employee onboarding programs and policy and procedure development. Through out his career, Luigi has lead national RPO projects for firms such as GlaxoSmithKline, Munich Reinsurance America, Noven Pharmaceuticals, NASDAQ, Citizen’s Bank, Mercy Health System, Aramark, Travelers Insurance, Teva Pharmaceuticals and Eli Lilly, among others. Luigi currently leads both DoubleStar’s Talent Market Research and Sourcing Services Teams, two groups that are critical contributors to our operational excellence on direct-recruiting projects. Luigi earned his Bachelor’s in Human Resources and Marketing from Temple University and is an active member of the Society for Human Resource Management (SHRM) and Human Capital Institute (HCI). He is also an active member of the Electronic Recruiting Exchange and various other recruitment networks. Q& A with Luigi Lupo Six Degrees: Tell us of your home world. Luigi: I feel like I am very fortunate to have the home and family I do. They provide a great balance to my work life. I’m married to a wonderful wife, Christina, and have been blessed with 2 incredible children, Mia and Joseph. My oldest, Mia is 4 and a half and my youngest, Joseph, is 2. They absolutely keep us on our toes and on the move. I consider myself a media snacking news junkie and will use all means available to get my fix. Really doesn’t matter whether it’s a newspaper, magazine, newsletter, computer, TV or my phone. I still enjoy reading the newspaper but am addicted to all the snip-its of news and information on the internet. I’m an avid reader but tend to focus on business and industry related topics. My night table holds my latest group of great reads including “Talent on Demand” by Peter Cappelli, “Extreme Future” by James Canton, “The Leadership Challenge” by James M. Kouzes and Barry Z. Posner, “Big Think Strategy” by Bernd Schmitt and one of my favorites “Blink” by Malcolm Gladwell. I’m a magnet for online newsletters, reports, statistics, surveys, webinars and slide presentations. I earned a bachelor’s in Human Resources and Marketing from Temple University and am an active member of the Society for Human Resource Management (SHRM), Human Capital Institute (HCI, ERE, Recruitmentblogs.com and various other recruitment networks. I enjoy pretty much any kind of outdoor activities including mountain biking, hiking and camping . I’m an avid freshwater fisherman and try to get water side as often as possible through out the year and have both a NJ and PA fishing license. I enjoy spending quality time with my family and have recently introduced my daughter to fishing. Six Degrees: How many years have you been in the staffing industry? Luigi: I have been in the recruiting industry for 15 years now and have enjoyed every second of the ride. This industry has come a long way from when I started. I can remember my first experience with candidate generation was approving a newspaper ad by 4:00 on Thursday to run over the weekend (when the employment section was about 25 to 30 pages long) and making sure the fax had plenty of toner and paper to run over the weekend. Believe it or not, this was my biggest challenge when I started in the industry. Six Degrees: How did you get started as a recruiter? Luigi: I’ve been developing talent acquisition strategies for the last 15 years. I feel like I had found my niche from the very beginning. My first job out of college was as a personnel assistant in the HR department at the Philadelphia Stock Exchange. Within six months I was asked to work as a non-exempt recruiter and the rest is history. Although, I do remember hesitating at first and did not want to get into it – WHAT was I thinking?!? I enjoy all aspects about recruitment and labor markets and spend a lot of time on the DOL & BLS website. I have been consulting with clients for the last 10 years. Recruitment consulting has provided me the opportunity to work and understand the recruitment functions of many small, mid and large companies globally. I’ve consulted in multiple industries and at multiple levels. I’m proud of my career and feel that my experience has given me the opportunity to view recruitment from a unique perspective. Six Degrees: What single event had the most impact on your sourcing/recruiting career? Luigi: I think that would have to be my first employer and boss the VP of HR at the Philadelphia Stock exchange. I was given the opportunity to get into recruitment. My boss at the time was an inspiration and mentor to me and when I hesitated to get into recruitment said “Luigi, I know you will enjoy recruiting and you will run with this and never look back” -- She was right. Six Degrees: Worst mistake, biggest goof, lousiest practice you thought would fly but didn’t…and how that was a learning experience? Luigi: One of the mistakes I made earlier in my career was that I did not understand the value of internal consulting. I learned my lesson and better underestimated the change management aspect of the implementations and process changes and have never made that mistake again. Do you have a mentor to whom you attribute your overall outlook on recruitment, capabilities, and/or model your career after? Luigi: I have been fortunate to have worked with some amazing people throughout my career. I have had mentors and brilliant individuals coach me through out my career as well as had the opportunity to observe entrepreneurs and leading influencers in the industry. I believe that you can always learn from the individuals and the environment surrounding you at any given time. Six Degrees: Tell us about your work at Doublestar Luigi: I’ve been consulting with DoubleStar Inc. for the majority of the last 10 years and have learned so much from the experience. DoubleStar focuses on Talent measurement and Acquisition services including but not limited to RPO, Assessment & Planning Services, Analytics Consulting, Recruitment Training, On-Demand Project Recruiting, and Talent Market Intelligence I posses a successful track record of recruitment support and alignment to business needs and strategies at all levels. I’ve lead national recruitment initiatives and RPO projects for firms such as GlaxoSmithKline, Munich Reinsurance America, Noven Pharmaceuticals, Philadelphia Stock Exchange, Citizen’s Bank, Mercy Health System, Aramark, Travelers Insurance, Teva Pharmaceuticals, Noven Pharmaceuticals, Vanguard, Merrill Lynch, Aventis, and Eli Lilly, among others. I currently lead and develop both DoubleStar’s Talent Market Research and Candidate Generation Services and Teams, two groups that are critical contributors to DoubleStar’s operational excellence on direct-recruiting and Talent Intelligence projects. I’ve always enjoyed training and designed and delivered customized training programs for HR managers and staff recruiters on various topics within recruitment. I enjoy understanding how the latest tools, resources and technologies can help organizations’ improve their recruitment initiatives. Six Degrees: (A) What other companies' recruiting operations do you admire or have heard are best-practice examples? Luigi: I’ve had the privilege to have worked as a consultant for the last 10 years and have experienced with quite a few organizational recruitment functions and simply said, admire any organization that realizes recruitment is a team sport. (B) In what aspects are they superior? Luigi: I admire the recruitment functions that embrace change and not afraid to both research and take a new approach to talent acquisition. I admire the recruitment functions and recruitment leaders that seek to understand the emerging resources and technologies and can continue to evolve their recruitment functions and harmonize the process with the organization’s culture. Six Degrees: What recent general news story or industry trend do you feel will have an impact on your work in the future? Why? Luigi: I have to say that most recent controversy in Iranian elections and how we received our news information impacted by my world and my work. Basically, the country tried to cut itself off from the media and the rest of the world but streams of information and news poured out of the country on Twitter and Facebook. This event combined with every news personality now marketing both their Twitter and Facebook profiles have really had an impact on me. Times are changing - these and other emerging technologies will not only change the way we communicate but the way we recruit globally in the future. Six Degrees: Tell us about your broader involvement within the staffing industry: Luigi: I try to stay as active as possible within the recruitment community. I’m a regular blogger on various topics on recruitmentblogs.com, ERE and on Lou Adler’s wall. And I’ve been hooked on Twitter since the moment I clicked on the site. I’ve always enjoyed mentoring others through out my career as I was mentored and am an active mentor in the SHRM mentoring program as well as my employer. Most recently I have been providing free resume critique and interviewing tips in my local neighborhood and community out of a local coffee shop. Six Degrees: Can you detail how the recession has affected your particular industry niche? Luigi: I think we have all felt the impacts of the current recession and it has affected everyone regardless of the industry. I have heard of many colleagues and friends lose their job in this recession and try to help in any way I can. Six Degrees: Aside from simply the generic term “Networking” what specific efforts have you made on your own behalf, or on behalf of colleagues to broaden your opportunities. Luigi: I have always enjoyed networking. Most recently I have been connecting with recently laid-off professionals within my neighborhood and local community at a local coffee house to provide free resume critique and interviewing tips. It is a great opportunity to meet people and share experiences and expertise amongst professionals. Six Degrees: Given your own Trial and Error experiences as a Networker, what advice do you have for your peers on what NOT to do? Be specific Luigi: I think that we should all be open to networking in this market and it’s a real opportunity to build strong relationships. if I had to think of something not to do it would have to be to Not forget that networking is a two way street and professionally you can develop long lasting relationships. Six Degrees: What is your next career goal? What do you need to do to get there? Luigi: My overall career goal is to continue learn and evolve and educate myself through emerging technologies within the industry and to be an asset to my clients globally.…; Added by Dave Mendoza at 9:21pm on September 20, 2009

Blog Post: The 30 BEST HR Blogs: Enhance Your HR Know-How [2022]: The key to reaching your potential as an HR specialist is keeping your skills sharp. To help, our experts have analyzed the top HR websites and blogs to find out where top HR professionals, like…; Added by Phil Strazzulla at 7:33am on October 24, 2022

Blog Post: How Employers Can Avoid the Social Media Minefield - Part One: An interview with EEOC attorney Edward Loughlin on how employers can…; Added by Soapboxholland at 2:47pm on January 17, 2014

Blog Post: 2019 Talent Acquisition Year in Review

Episode 12

Guest Shannon Pritchett from…

Added by Jeff Weidner at 10:27am on December 30, 2019

Blog Post: How to Set Up a Recruitment Business: The Davidson Gray eBook: Welcome to my eBook. As you’re taking the time out to read my guide on how to set up and build your own recruitment business, I don’t think that it’s a huge assumption to make that you are…; Added by Rhys Jones at 8:33am on September 29, 2020

Topic: Meet Jerry Albright, RBC Regular & Staffing Software Innovator: roup.com Jerry is one of those people you instantly like and feel a camaraderie much akin to someone who has sat on a lawn chair on your deck with a beer in hand for many a summer night. From a chat discussion to live at RecruitFest, RecruitingBlogs.com keeps bringing people from across the country and the world together, learning, singing and laughing. With Jerry we get all three. A practicing recruiter with a high grossing contracting firm who also happened to submit his talents on guitar with vocals for the RecruitingBlogs video contest and, not least, his ability to have us laughing throughout dinner in Toronto at Recruitfest on the first night at an RBC feast. Avid Outdoorsman, Familyman, Recruiter, contracting firm owner, singer, musician, and staffing software innovator, he still finds time each and every day to contribute at RecruitingBlogs be in a forum or a chatroom discussion. My friends, - we have ourselves a Renaissance man and a familiar face in Jerry Albright, a family member within a tight knit community. Meet my good friend, Jerry Albright ... Q&A with Jerry Albright, RBC Regular & Founder of Verbal Summary Six Degrees: Tell us of your home world, Jerry. Jerry: Nikole and I married in 1994 and have been enjoying our lives together for nearly 15 years! We have 3 children – boys Reagan (7) and Reed (5) and our little girl Hannah (3). Our home is in rural Northeast Indiana where we enjoy gardening, swimming in the pond on hot summer days and being actively involved with our kids! Nikole works at Oak Farm Montessori School where our children attend. In the summer we really love getting away in our camper. Venturing to new places and seeing how much the kids love exploring is a perfect way to get away from the desk. I’m an avid outdoorsman – so our family enjoys a varied menu depending on the season! Walleye, morel mushrooms, venison and pheasant are some of our favorite meals together. Six Degrees: How many years have you been a recruiter? Jerry: My recruiting career began in June of 1987. I remember seeing an ad in the Fort Wayne paper with the following headline: Human Resource Consultant. Are you enthusiastic? Motivated? Influential? It then listed the phone number to call. I was certainly motivated, as at that point in my life I hadn’t decided on a particular direction. Enthusiasm has also been a part of anything I do. So all I needed to learn was how to be influential which sounded great to me! I called the number and have stuck with it ever since! Six Degrees: What single event had the most impact on your sourcing/recruiting career? Jerry: I haven’t thought about that before…..It would most likely have to be the impact of my first few placements. The “big picture” of recruiting really sunk in. I remember feeling like I had really accomplished something. . I had been in sales roles before recruiting but something just felt completely different. I fell in love with it! Since then I have never taken any placement for granted. I can remember the names and companies of nearly everyone I have placed. Do you have a mentor to whom you attribute your overall outlook on recruitment, capabilities, and/or model your career after? Jerry: I have been fortunate in my career to have several mentors – each of whom gave me invaluable insight into the fine art of staffing. Richard Pulse is the one who hired me and gave me my start in 1987. His training and guidance was fantastic. It’s really hard to quantify just how much impact he had on my career because if it weren’t for him I’m quite certain I would be doing something entirely different with my life. My other mentor in the recruiting world was Bruce A. Bone. He was the one who showed me the absolute necessity to personally visit each client your represent. That is one of the things that have stuck with me over the years. If you are going to invest your time and effort with someone (clients) – you simply MUST meet them and build that relationship in a way that only face to face meetings can do. Six Degrees: Tell us about your Day Job, Jerry: Jerry: I am the owner of Professional Search Group as well as Verbal Summary. Professional Search Group was founded in 1998. Since that time I have developed clients throughout the Midwest. We are a small group of independent recruiters working together to fill our client need within the I.T. and Engineering community. We have a focus in I.T. and Technology and also recruit within the Engineering world for several key clients. Six Degrees: What recent general news story or industry trend do you feel will have an impact on your work in the future? Why? Jerry: It would be foolish to not recognize the economic landscape we are all dealing with. It is refreshing for us all to be reminded of the true nature of our work and the focus and discipline success requires in the staffing world. Six Degrees: What is your next career goal? What do you need to do to get there? Jerry: Next for me is to continue developing the presence of Verbal Summary in the marketplace. Having been a successful recruiter for many years is allowing me to shift gears just a bit and follow an idea all the way through. Six Degrees: What recruitment software tools do you use in your day to day recruitment activities & do they translate effectively within all of the different countries where you recruit? Jerry: I really can’t say enough about Verbal Summary. If you can just picture how many times each day recruiters make marketing call into every company in the marketplace. They have absolutely nothing NEW to present to the clients. Faster? I doubt it. Better? Really. Lower Fee? Please….. When all is said and done there is nothing new taking place for our clients. They are getting resumes in Word format the same way they always have. So it all gets down to providing a truly different (absolutely unique) service to them. Verbal Summary is a tool which allows you to add targeted audio right on top of the resume. So when your client reviews a candidate you have introduced they just click the play button and LISTEN to the candidate describe their particular background for that position. Clients love this. Six Degrees: What tools (technology or old school file folder, for example) did you first encounter early in your recruitment career? Jerry: About the only tool we had was the telephone. What I learned during those days was the importance of listening. It seems that with the overload of internet tools we use now – there isn’t much “listening” going on. In fact there is more silence that anything. The process has shifted from “conversation” based recruiting to a more question/answer/email format. I don’t see as much investment in getting to know your clients and candidates as much as we use to. So the tool that has stuck with me is the good old telephone. (Rumor has it the phone is making a comeback!) Six Degrees: How did your expectations of being a recruiter compare to the actual, first time you got on the phone or in the cubicle? In your opinion, how do people's assumptions about our vocation differ from reality? Jerry: Well – for me I had never heard of such a thing. It was all brand new for me and it felt quite natural. Six Degrees: Worst mistake, biggest goof, lousiest practice you thought would fly but didn’t…and how that was a learning experience? Jerry: I’m all about learning from mistakes! Luckily I haven’t made too many big ones. After deciding to “do my own thing” in 1998 I did make the mistake of hiring people based on reasons other than what I knew from my previous 10 years in the business it takes to be a success. I made the mistake of assuming the people I hired had the same desire for success that I did. It cost my some real money and lost opportunities to figure that out! Six Degrees: How do you personally expect to facilitate change within our industry, and/or at your place of work? If you started that process, outline the problem, your solutions, and the vision. Jerry: It has been quite apparent to many of us “old school” recruiters that the general level of service provided my many agencies has become stagnant. Find a candidate. Send the resume. Start again. Our clients are getting resume after resume in the same boring fashion they have for years! I am personally committed to changing the way recruiters make presentations to their customers. As mentioned I have developed a tool for very easily combining audio with resumes. This tool is saving clients considerable time by being able to hear highlighted parts of their interview with the recruiter. The benefits of using it are endless. It is also used to capture your discussion with the client and add that to a written job requirement to be sent to your candidates. They love it. They get to hear the CLIENT describe the job – not just the recruiter’s interpretation. Candidates can very easily refer jobs to their associates just by forwarding the link you send. It’s amazing. Six Degrees: What are some of the frustrating aspects/obstacles to your day to day as a staffing professional and in general? Jerry: Clients now hide behind a wall of voicemail and email. It had been getting harder and harder to reach out to potential clients that had not worked with me before. Up until developing Verbal Summary I had nothing new to offer them. Six Degrees: Considering all of the frustrations you have experienced in your career as a recruiter, -- what inspires you as you continue in your career? Jerry: What inspires me are the goals and dreams we have as a family. My lovely wife Nikole inspires me! My children inspire me! Recruiting has always been a gift I feel lucky to have received. I am inspired when I drive down the highway and see names of our clients on the trucks. It makes me feel in some small way a part of the big picture. There is not a single profession I can think of which offers such a balance between life and work. Recruiting for me is simply a way of life! The flexibility is something which few careers offer. I can take my work with me – leave it at the office – let it consume me for whatever time it may – or anywhere in between. The choice is up to me! Six Degrees: What one thing do you ideally hope to accomplish in 2009? Jerry: I will continue to get the word out on Verbal Summary while maintaining the level of placement activity I expect from myself. Should be a very busy year! Six Degrees: Anything you want to plug? Jerry: Everyone should really check out Verbal Summary. If you want to offer your clients something absolutely revolutionary…..this is it! It’s one of the few tools I have ever seen which actually give you something that will open client doors for you. It really does! Six Degrees: How Are You Going To Change The Recruitment Industry? Jerry: In a small (but growing) way I already have! Find more videos like this on RecruitingBlogs.com Six Degrees: Tell us about Your Company Jerry: Verbal Summary - www.verbalsummary.com - is the first of its kind. It’s a "Presentation Tool" designed for every desk in the staffing world. It allows the recruiter to easily combine audio with a resume for effective and powerful presentations to their clients. They simply record a conversation with their candidate creating an MP3 file. This audio is then easily uploaded along with the resume to the website. This profile is then turned into a friendly link for sending to their client. All activity taking place from that point forward is tracked instantaneously on their “dashboard”. You will now know immediately when your client has reviewed your presentation. That alone is worth the price! Take a look at this example candidate profile! http://www.verbalsummary.com/ViewCandidate.aspx?p1=23cfc27e-2654-46ad-a4ef-59abcbf732a2 Six Degrees: How was Your Company Founded? Jerry: Our industry has been fixated on candidate sourcing, social networking and storing candidate profiles. There has been very little (if any) thought put into how we’re presenting these individuals to our customer base. In searching for a way to make our candidates stand out from the crowd we found nothing available. I’m an old school recruiter. My success comes from having conversations – REAL conversations - with candidates and clients. Lately many of my clients have begun to rely more and more on email for communication. This frustrates me. After developing an excellent understanding of my candidate’s background and qualifications – I then have to throw it out the window and just send a plain old email with resume attached! I had to change that. Often times during the initial part of the process the client begins with a phone call to the candidate. This is usually a few days in the making and the end result is in essence covering the very same ground your client is paying you for! So this tool simply had to be built. I now take specific parts of my interview audio with the candidate and stick it right on top of the resume. There are hundreds of products to help us keep track of our candidates, but nothing to move them forward once a match has been identified. With that in mind we built the industry’s only tool geared toward our client’s first impression of the candidate that requires NOTHING NEW from the client or candidate. We have significantly changed the way our customers expect to be served by reconstructing the entire ‘resume sending’ process. We’re now introducing the “person” to our clients, not just their resume. Six Degrees: Where did you go and find investors? Jerry: This was done in-house. This project was done with a team of outside software developers. They helped me put my idea into a workable design and then took it from there. Being the first software product I had experienced it was a fascinating and rewarding process…..expensive…but rewarding! From the initial concept to product launch took just under 1 year. Six Degrees: Your Company’s Value Proposition Jerry: With a world gone crazy with all kinds of technology to find candidates – there is simply not a single, straight-forward tool to help you “brand” your “product” once you’ve identified a solid candidate for your client. I find it amazing just how much money is spent in the recruiting world just to make sure everyone has access to all the same resumes their competitors do – but nothing is being invested (yet) to set that resume apart from the crowd for your client. Using Verbal Summary is a way for you to CLEARLY provide an incrementally better service to your client. Without a doubt clients absolutely love the ability to LISTEN to the candidate speak directly about their experience for the job. All the client does is click the link you send. Your email is a sharply branded message sent from Verbal Summary. The customer just follows the link. No downloads, passwords or additional software is required on their end. Your client can review YOUR INTERVIEW AUDIO at any time that fits into their schedule. Six Degrees: What is the pricing structure for your services/products? Jerry: $50/month for the first account with discounts for additional users in the same company. Six Degrees: What is the future for Your Company? Jerry: The future is great! Being the first tool of its kind I have noticed it taking a bit for the idea to catch on with the recruiting public. Once a recruiter sits down and really looks at it the advantage in using it becomes absolutely clear. I know most recruiters think in terms of placements so I’ll put it this way – if you make just ONE additional placement in 30 years due to VS – then it has paid for itself! Why WOULDN’T someone use it?! Six Degrees: Do you blog? Jerry: I’m a recruiter – not a journalist or reporter - so I really haven’t felt the need to blog much. I’ve never thought the general public needed to know my every thought – but to each his own. I am a regular on RecruitingBlogs.com though. Sometimes I’ll put something together over there. I have had the pleasure of hosting Talent Talk Cafe several times and have really enjoyed it. It is a chat every Tuesday and Thursday at 3pm EST on the front page. I strongly believe every recruiter in the world should be a member there. Each day is a learning opportunity. The volume of information there is mind boggling! Six Degrees: Tell me something others may not know about you. Jerry: My home is heated by burning corn which heats water in a boiler. That water is then pumped through my homes original gas/forced air system. The fan blows across the radiator and sends the heat throughout the duct system. It’s very quiet.…; Added by Dave Mendoza at 9:41pm on November 23, 2008

Topic: How to deliver quality headhunts that WILL win more business.: earch technique they can only aspire to understand one day, or those who think a few direct approach calls producing a handful of candidates will suffice. In my opinion both are wrong. Conducting a headhunt does take application and an ability to see things through, however the skills required aren’t that far away from contingent recruitment. However making a few calls producing a handful of candidates is not a headhunt, and certainly will not result in loyal clients who will call you with their next senior appointment. The ways the headhunting businesses I’ve built conduct their assignments are to excel in two very key areas. Fill the position with the very best possible candidate available Do it in a way the client feels they’ve had real value for money and come back for more! What is a genuine headhunt? My definition of a genuine headhunt is where you as a recruiter identify all the professionals possible who fit the criteria of the person specification for the headhunt you’re retained on, and make direct approaches to every single one possible (and that’s not an Inmail on LinkedIn!) If your headhunt assignment is a “generalist” headhunt i.e. not sector specific, this is one heck of a task. But even for a market specific role this means not only the clients sector but also any allied sectors where someone might exist with the skills that match your job brief. This means being very, very thorough and delivering real quality, which is the big differentiator. For the purposes of this blog I’m going to deal only with sector specific searches, because these are the most common and the type I get asked about the most. The generalist headhunt is for another blog. Also for this blog, I’ll keep it focused on how to deliver a headhunt, not sell one (again this is another blog). However, I will touch on some aspects of search delivery you will use to sell to your client, so if you want to learn to sell search read on, this blog might help. The mind-set for first class headhunt assignment delivery. The vast majority of recruiters are brought up to believe getting a candidate placed is the most important thing, not necessarily getting the best candidate for your client. Just fill it fast, get paid, and spend your commission! Yes this can make you a big biller in contingent recruiting, but it does mean you’ll always have to do new business as you won’t get as many repeat, loyal clients as you need. My ethos has always been quality, quality, quality. This ethos delivers clients who value you and return that with loyalty, your positive reputation spreads, and hey presto you spend virtually all of your recruitment day just filling assignments with clients ringing you every time they want a new hire. This is how I became such a big biller, and was reflected in the culture of the recruitment businesses I built. I also feel recruiting with quality as the main driver is a far more enjoyable and rewarding way to work. This is also why I think I found moving to headhunting so easy; I had the right mindset. If your client is going to give you a third of the fee up front and pay you a 50% higher rate than you get for your success only work, believe me they will expect quality. This is not just the quality of candidates you put forward, but the whole process needs to be so much better than your usual candidate search. So if you’re the sort to see tasks through to the end and/ or don’t have a resourcer to do it for you, then you may struggle with the delivery aspect. There’s no room for “that’ll do” in true search delivery. Sorry if this has put you off, but this is a blog to help you complete searches in a way that I have experienced will generate regular repeat business from your client, not hit and run recruitment. Where to start. During the sales process you should have sold to your client that you will not only show them the list of target companies you will headhunt from, but also a report to show who you have identified and what their responses were to your approach. This is important in the sales pitch because it reassures the client that they will be able to see what they get for their money. It also transforms your intangible “trust me” to that of substance. Showing your client the source company list is great for both sides. This allows the client to remove any companies that a) they don’t respect and so wouldn’t take someone from, b) have too good a relationship with to headhunt from and c) any group companies you may have unwittingly included! This saves you wasted time, plus it reassures the client on the work you’ll be doing on their search. The latter is extremely helpful for two reasons: - a) Your client is far more likely to leave you alone to get on with the headhunt rather than asking for constant updates. b) Your client is far more likely to take someone from your shortlist, secure in the knowledge there are no other places as a recruiter you could’ve looked. This second reason is key; having the millstone round your neck of a client who has paid you a retainer but expects you to do the search again because they’re not satisfied with your shortlist is no fun at all. So you need to do all you can to get your client to see the shortlist you present as the very best they could possibly get, with no doubt there may be more out there. Word of caution. Before you show your client the list of target companies, here’s a clever little safe guard. Compile your list, then name gather on that list of companies BEFORE you show the list of companies to the client. “But I thought them seeing the list first saved me time?” you ask. Yes, but it could also leave you open to looking like you don’t know your market, plus a search report list with lots of companies with no names identified to headhunt. Your list of source companies should cover every single company out there that could contain your placement/candidate. To put this list together, in addition to your sector knowledge, you will have to use Internet research to cover all bases. In doing this you are open to old or misleading information e.g. businesses that have gone bump or changed their name, one-man bands and businesses that purport to be in the sector you’re targeting but in reality it’s only a tiny part of what they do. If you do your name gathering and research before you give your list to your client, you have a far higher chance of eliminating these businesses out. It also means you’re only presenting companies you can actually gather names from. Some companies you may come up against a brick wall in identifying who in that business can do your role, or there being no one in the company who undertakes that role. So finding this out first, and taking these companies off your list removes those conspicuous gaps with no name next to any companies on your report. Lastly, you can be picking up market info during this process. So when you give your client the list, if they ask any challenging questions on your market knowledge you’re more likely to have the smart answers ready! It’s also good practice to go through the list with your client and probe for any candidates known to them in these companies they wouldn’t take, any they’ve already spoken to, and importantly any they know of that they rate. Again, another way of saving yourself time. You can also be quite smart in dropping a few names into the conversation you’ve picked up at the name gathering stage and look even more well connected! To present your list to your client, ask that they add or omit any businesses from the list and “sign it off”. Getting them to sign off or OK the list means they are semi committed to your list as the only place you need to conduct your search, leading them to be far more likely to simply choose from your candidates shorltist, safe in the knowledge you’ve looked everywhere. ###################################### Name gathering Otherwise known as mining for candidates, but regardless of what you call it, it’s compiling your target list of people to approach. How to name gather well is a key subject and will be influenced on the type of role you are headhunting on and the sector. It could also be another blog as it is a skill in itself. But for as much as illustrative purposes I’ll touch on a few techniques to get those names. Call the company This is where I prefer my recruiters to start. It’s too easy to rely on LinkedIn, often this info is old, candidates use poetic license to describe their role, and wont allow you to be thorough. Lazy recruiters rely too heavily on LinkedIn and you can’t be lazy if you want to deliver a quality headhunt. So start with ringing the company and using whatever story you think best to get the info of the name of person or people that cover the role you’re headhunting on. You may want to pretend to be a potential client, trade association or discipline association. Simply be creative to gather the name(s) you need. Depending on the role, I’d suggest you find out who else is in the surrounding roles in case they also fit your spec. LinkedIn Yes still use LinkedIn, it is an amazing tool. You can check out the profiles of “people similar” and “people also viewed” to those you’ve identified on the phone that could also be right for your job. Google Playing around with search terms, look for job titles in the sector, discipline directories, and trade directories. Again depending on the role, there could be some smart search string to use here. Also boolean searching … Some of the good database systems will allow you to Boolean search through their interface, and there are also other tools that conduct long tail Boolean string searches from a variety of sources all in one place, a good example is Source Hub. To x-ray search LinkedIn yourself directly via Google (particularly useful at the moment if you don’t have some of the higher level LinkedIn subscriptions to access full profiles of 3rd degree connections). Use the below command followed by any additional search phrases such as job title, skill or location, separated by the syntax operators (), “”, AND, OR. ((site:www.linkedin.com AND (inurl:linkedin.com/pub/ OR inurl:linkedin.com/in/)) AND -dir) ********************************** Do you show the client the populated target list? You can show your client the list of names identified before you make your calls, however if it’s a new client I’d probably hold back. The reasons for this is, on the odd rare occasion it can lead to reminding your client of someone they “know”, commenting they’re already in conversation with the prospect when in fact its someone they know is right for the job and they’re kicking themselves for not tapping them up before retaining you! Also as it’s the first time they’ve used you for a headhunt, they may read your list thoroughly and spot some mistakes you’ve made in the name gathering or some of your web research maybe out of date and which will undermine their confidence in you. One you’ve conducted one or more searches for your client I would suggest showing them the list, by then you should have built trust and respect so the above shouldn’t apply. How to make the headhunt call. Since the advent of LinkedIn, it’s handy to have it open on the target candidates profile for every call. This way when you do get into a conversation with the target candidate you can drop in details of their career to sound like you’ve really done your research, so inflating their ego plus gaining respect for your work. It can also help if they aren’t interested, to use the follow up referral question “I understand you used to work at ABC company who there in your opinion would be best suited to this role”. How to make your approach call. We all know most candidates complain about “recruiters pestering me all the time” so this can bring on the PPI call syndrome i.e. they just fob you off without even listening to the fantastic new employment opportunity you’re offering them . The pre pitch intro should at the very least get past this ever increasing PPI call syndrome, plus it may not actually be convenient for your target to concentrate on what you’re saying so if you pile into your pitch you could lose a great candidate who’ll just fob you off. The pre pitch intro is your greeting and opening hook of what the call is about, before you sell the opportunity to your target candidate. As an example, below is a standard intro I have passed on to some of the headhunters I had in my businesses to use as a starting point. The reason I say starting point is, I do recommend measuring the ratio of success of call-to -interest in your pre pitch intro, then altering your pitch, measuring again, and over time honing a pitch that has the best call to interest ratio for you and your sector. “Good morning/ afternoon Mr. /Mrs. X or Christian name (your sector will generally prefer one of Christian name or Mr. /Mrs. so you choose) we’ve not spoken before my name is Joe Bloggs, I’m a specialist headhunter for the ABC sector. I’ve found specialist headhunter gets the attention more than recruiter. “The reason why I’m calling you is I’ve been retained by one of my key clients.” Keeps the senior headhunter style going. “to search for the very best person possible (optional insert of generic role e.g. in the Design arena) for a role that’s pivotal to the growth of their business.” This bit may need some finessing depending on your role but make sure you pump up your need to find the best talent, and a phrase that ups the importance of the role in your clients business. “You’ve been recommended to me as being highly regarded in this area.” People love to think someone else is saying good things about them hence the recommended and the phrase highly regarded. “and I wanted to speak with you about this role, is now a good time to speak?” As you want to speak with them about this role even if they’re not interested in the role themselves, hopefully you’ll have pumped up their ego and your headhunter status enough they’ll still be happy to talk more to you, which may lead to a referral, them as a future candidate or even better a future client. This might need to be adapted depending on the role but it’s a very good starting point. Try using this against your usual intro and measure the ratio of success, adapt and find the best one for you. Do you initially leave a voice mail? I prefer not to so I would suggest you try a few times, and leave no message . But this can’t go on forever, so you will eventually have to leave a message. I’d also vary between calling from a landline, mobile and even a second mobile number. If your office number is withheld a lot of people now won’t take anonymous calls to avoid the dreaded telesales of PPI, plus if you have alternate numbers you can use you won’t look like a stalker! To increase the chances of a return call, I try the vanity card again; “Hi Christian name (Mr. or Mrs. will sound like sales call) you’ve been recommended to me can you call me back on” and leave a mobile number. They won’t always call back but this isn’t a bad way to increase your chances through intrigue. The second blog in this series of two covers: The headhunt call to get the highest interest to call ratio How to interview the candidate in a way that creates business and gives you plenty for your interview notes How to present your client with the shortlist in a way they see huge value and commit to interviewing all your shortlist And finally how to add the real value to ensure your clients come back to you every time for more. - Written by Davidson Gray Managing Director Rhys Jones. Rhys’ experience has come from progressing from a big billing contingent recruiter to a successful headhunter and onto building two Headhunting firms. Rhys sold out of those businesses in 2014 to focus on working with recruitment start ups with every one to date being a success.…; Added by Rhys Jones at 6:38am on March 18, 2016

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