just be assuming that).
@Alban - thanks for the post, it is hard for anyone to admit there are ever down times so I think this can give the o.k. to be realisitic and get the mental attitude adjusted so the focus can be put back on "up time"!
@Will - the mirror reminds of back in my corporate days when the company outfitted every monitor in the sales branches with a side mirror that had "Smile and dial" imprinted on it. (Although I have to say it was not really much of a morale booster)