jor markets worldwide.
Job Description • Mobile data traffic management solution support while testing activities at a Tier 1 Mobile Operator facility, providing technical support to our client’s customers. (2nd and 3rd tier support) • Assists our client’s partner in troubleshooting and communicating issues to the customer. • Perform proactive maintenance and support to optimize our client’s product environments. • Troubleshoot, diagnose and resolve customer issues. • Provide a single, onsite contact for product issues. • Provide knowledge transfer on the company’s products to customer staff. • Willing to travel to other sites and locations (50% travel) Define, manage, and execute problem resolution plans and communicate closure/resolution to technical support, and headquarters.
Skill Required Degree in Engineering (computers, electronics) At least 2 years experience in integration/support position; alternatively, 2 years experience as system/IT manager or network engineer. Hands-on experience with high admin. knowledge for both Linux & shell scripting. Proven experience in supporting customers including identifying problems and providing technical solutions to customer’s needs Quick learner, Self-motivated, Independent Excellent Communication Skills
Benefits Excellent benefits!
Sector IT and Telecommunications…
stallation and configuration of software and hardware. • Perform customer services related to equipment and systems products by troubleshooting problems, resolving problems, interfacing with vendors for in-warranty returns, installing software and entering resolutions into the remedy problem-tracking database. • Provide support in trouble shooting boot up problems (selecting different options while booting, checking BIOS entries).
Skill Required Profile: • 4-5 years of Experience in technical support with a minimum of 1-2 years in providing Desk-side Support. • Excellent Knowledge on supporting hardware(Dell & HP) and desktop OS and applications • Excellent verbal and written communication skills to deal with client users. • Ability to solicit and convey moderately complex information and make recommendations • To perform system administration on Windows operating system. • Third-level problem determination and resolution on a 24x7 basis. • Incident management based on SOP’s and escalation to On-site Support. • Telephonic and Email based Support to User / Vendor management. • Knowledge of Windows 2000/2003 Servers. • Exposure to server hardware & connections. • Knowledge of server boot process. Knowledge of Active Directory would be added advantage
City, region Sante Fe, Mexico City
Sector Pharmaceutical and Biotechnology…
ons. Should have some experience working with Linux and UNIX OS, with 5 years in a customer/application support environment.
* You need to be in front of customers and the group you will be supporting has about 100 users.
*** Incase interested you can send your resumes to Deepak Yadav (Pyramid Consulting Inc 212-381-1120 Extn: 202) firstname.lastname@example.org)…