ying with them, this is an excellent way for them to learn and hone their skills. IT is a specialized field, I have been doing it for 22 years and am still learning. I suggest that you teach them the basics of IT including buzzwords commonly uses but don't overwhelm them. Have them bookmark www.whatis.com which is a very good source for IT terms and definitions. Have them interview or listen in on conversations with a more senior level recruiter. You could have them shadow you for a day to see what it is like. Have them setup a LinkedIn profile, join user groups and begin to network with people.
Have them listen in to other recruiters calls and absorb things. This can be a great source of learning. There are some really good trainers out there if you have the budget for it.
I learned by doing. Getting on the phones often and staying on the phone. IT people often love to talk about technology. Tell your newbies to let candidates know they are new and that they are eager to learn. No one person knows everything about the IT field.
Make sure they are disciplined. Give them some scripts to work with. Teach them to do reference checks. This can help them to build their confidence on the phone while not feeling that they are in a sales mode. Newbies tend to go off course. Make sure you are there to help them succeed. Be available to them.
Good Luck! …