How about some “optimistic” news for a Friday? I think things are starting to turn around?



How do I know you might be asking? Here are some things I have noticed in the past week or two alone.



My phone is ringing – a lot more than it has been!

I just read an article that said hotel occupancies are up in Q4 to 07/08 levels. They say that ADR is way down, but occupancy is up. Still pretty good news.

There are more mergers and acquisitions in the Oil & Gas… Continue

There are more hospitality employees in Canada than in any other industry (and most industries combined), they number in the millions. When you look at restaurants more than half of all restaurants fall into the Quick Service or the QSR category and more that $.60 of every dollar spent dining out is spent in a QSR.



So if the largest number of employees in the hospitality field work in QSR, most of the restaurants in the country are QSR’s and more than 60% of all money spent in… Continue

Here we are, another Monday – looking forward to a great week!



I thought I would take this opportunity to change course a little and share some of the best pieces of management and business advice I have learned over the years. Some might be simple or obvious BUT in one way or another, they have all changed the way I think and do things or at the end of the day shape who I am today.



1. No One is talking about you! If you are thinking about yourself, wondering what everyone… Continue

I have received a lot of feedback on my post about recruiting mistakes personally and on Recruitingblogs .com. so why not continue the thought!



Reputation is HUGE, especially now with social networking and immediate feedback. People talk, especially when they feel like they have been treated unfairly.



Your reputation is a consideration at every level of your business. Here are some areas you may not have thought of:

How you advertise your positions. Are you targeting… Continue

Culture vs. Climate



This whole vision, culture, mission statement thing has always been a little confusing to me. A statement that encapsulates the ideals of a business and motivate their employees to great heights. This work of art is then put in all the training material, posted on walls and… forgotten about.



These statements don’t change anything. All they really do is give your staff ample ammunition when you fall off the “Vision Wagon.”



There are the… Continue

Even in this market some operations are having a hard time attracting talent. If this is you I am going to share with you the Big 3 reasons why you might not be attracting the talent you are hoping for.



Now I must warn you, these might not be easy to read and your first reaction might be to dismiss them. Don’t! If you can be honest with yourself about your business and procedures, be accountable to your business and be brave enough to make changes these can have a real and measurable… Continue

I am a huge advocate or being different and being a leader rather than reacting to what everyone else is doing. So when I see articles like this (click here, it’s worth it. I promise!) http://www.hotelinteractive.com/article.aspx?articleid=15860 about major companies being creative and cutting edge I get really excited!



The Hyatt Corporation has partnered with some local real estate companies in NYC to create… Continue

Apparently The Sony Corporation played this mind-boggling video at their

executive Conference this year. It really demonstrates how technology is advancing and how we are truly shifting to a global economy. Check it out at: https://www.youtube.com/watch?v=cL9Wu2kWwSY



I am one of those people who likes technology, but don’t understand it very well. It is a little over whelming and scary to me but a little more exciting. I… Continue

We are all aware of what the hiring process is… position available, post position, interview hire. However, in my experience the most important part of the process is the most overlooked. In falls right between the position available and post position.



This valuable and often forgotten step is the assessment of why the position became available and an honest “meat & bones” assessment of your offering. Now what I mean by a “meat and bones” assessment of your offering is: how does… Continue

Effectively dealing with a customer complaint can be the difference between return business and lost business.



My family did quite a bit of travelling this holiday and it was not seamless to say the least. Now mistakes happen and when you are dealing with multi-layered services within one company I can understand how frustrating it can be to have to fix the problems created by other people or departments. However – at the end of the day the customer should not be made to pay for… Continue