Sheza gary's Blog – December 2021 Archive (1)

Why Recruiters Want Customer Success Agents with Subject Matter Expertise

Human resource departments have started to display a preference for recruiting customer success agents whose backgrounds are in the same vertical and/or role as the customers they’re interacting with, rather than direct customer support experience.

A recent report from Totango found that 68% of customer success agents who have…

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Added by Sheza gary on December 20, 2021 at 6:07am — 1 Comment

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