Its not often I experience a first these days – I am after all the wrong side of 40! However, yesterday I was stunned into silence (This does not happen very often with me!) At our weekly ops meeting my colleague wanted to read out an email she had received from a client with whom we are on formal preferred supplier arrangement, regarding fees.

I have to confess that the prospect of listening to yet another set of excuses for driving down the…

About 3 years ago I met with a senior HR contact who worked for a FTSE 100. An intelligent, well-rounded and high potential individual and very charming to boot. The sort of individual who rarely stays on the market, if at all, instantly being snapped up by probably any of the other blue chip organisations.

We chatted for about 90 minutes and by the end of the discussion I had drawn a very strong conclusion – that he…