Elon Musk has this skill in bunches, which is why he’s so successful at so many things. Credit: Dan Taylor, Heisenberg Media; Wikipedia Commons

What’s the most important characteristic in a CEO?

Korn Ferry, the world’s largest executive search firm, …

In the mid-2000s, a key metric for customer service reps at Dell Computers was “handle time,” or the amount of time they would spend on the phone with a customer. The concept was it would encourage customer service reps to handle problems quickly.

What happened, though, was that it incentivized customer service reps to transfer…

Oregon coaches don’t believe in yelling at their players, leading some to wonder if they are insane. Credit: Ytoyoda, Wikipedia Commons

Monday night, Oregon lost college football’s national championship game to Ohio State, despite being heavy favorites and having perhaps the…

Not only is this problem holding back business, it's driving people nuts.

What if I told you that 80 percent of a particular workforce thought they had a great understanding of what they were doing and what was expected of them. And yet, when you talk to the group that workforce is serving, 61…