I was reminded, again, the other day, that the best recruiter for a small business is an engaged and valued employee.

Big businesses rarely have the opportunity to convert a customer into an employee. Even Starbucks has become a poster company for poor customer service stemming from poor employee experience. Small businesses, however, have a daily opportunity to check both their customer service and their recruiting brand. Just ask your customers if they would like to work for…

At lunch today I was reminded that the mythology of generational differences in the work place is still out there. You know, the belief that twenty year olds are dis-loyal gaming fanatics who lack discipline, focus and patience, while boomers are the opposite of all that, whatever that makes them. Whenever I hear this stuff I am reminded of a seminar I attended where David Foote, author of Boom, Bust and Echo, reminded us that twenty year olds have always behaved like twenty year olds, and…