Strong Customer Authentication (SCA) is a requirement of the second Payment Services Directive (PSD2) in the UK and the EU. Aimed at securing online payments, consumers’ identities are verified with a two-factor authentication. This authentication will ask consumers to prove two of three factors:

• Knowledge — something they know, like a password
• Possession — something they own, such as a mobile…

Some days, a good coffee can see you through, especially when it comes to work. In the UK, 95 million cups of coffee are consumed every single day, so many will certainly appreciate the chance to take a little time out from work and enjoy the hot beverage.

However, while it might simply be a habit for you to pour yourself a cup of coffee, there’s more to the drink than it just being part of an office routine. It can…

The Night Owl, a Birmingham and London-based independent nightclub renowned for its soul and retro music, is urging businesses across the UK to join its pledge in tackling stigma and prejudice in the workplace surrounding the menopause.

Although there is no legal requirement to protect employees experiencing menopause symptoms*,…

It’s no secret that the construction industry is male dominated, with a staggering 99% of on-site construction workers throughout the UK being male,  compared to just 11% of women accounting for the entire construction workforce.

But what does the role of an on-site female construction worker entail in such a male-dominated profession, and what challenges can be expected?

Here, we…

For many businesses, the customer journey stops once the ink has dried on a contract or a purchase has been made. But market leaders know that in order to retain current clients and attract new ones, their journey with your business must be a continuous process.

Once a prospect turns into a customer – whether they’re contracted to your…

The terms ‘management’ and ‘leadership’ are often used interchangeably in business, but they are not the same. Both phrases represent different roles charged by different motivations, approaches, and aims.

To be successful in business, you must be able to differentiate between the two terms and decide which is best suited to your qualities. While both roles are important, being…

The rise of e-commerce is underway and impacting our highstreets – even before the rise of Covid-19. Due to the pandemic, the shift from physical shops towards online spending has accelerated by an average of five years. In 2020, 87% of UK households made purchases online and…

With the rise in people having the option to work from home, you may want a workspace that feels new and separate from the rest of your home. Garden offices could be the perfect solution as it offers you the flexibility of a specified workspace without having to leave your home. You could even add indoor heaters to add a further level of comfort to it.

But for the green-conscious among us, how can we inject some…

If there’s one thing the pandemic taught us, it’s that an online presence is arguably more important than an in-store one for retailers.

When the March 2020 lockdown was announced, the vast majority of retailers were forced to close their stores to the public. Those who already had an online presence were well-prepared for this shift, but smaller businesses that couldn’t afford one struggled. Customer service went digital, and many consumers and businesses haven’t looked…