Making waves once again, sustainable toilet paper company, Oceans collaborates with Mediaworks to take part in The Great British Beach Clean – replacing the porcelain throne for sandcastles for the day as they clean up one of the most…

Data shows that 76% of customers would happily move to a different company if it meant they got better customer service. The customer experience can determine your customer loyalty, so ensuring your workforce reflects your customers could solve your customer retention issues.

Grace…

59% of employees admit that mixing work obligations with travelling and exploring inspires them to be more productive in the…

ChatGPT is very much the technological talking point of the year so far, making headlines for its realistic, human-like conversational experience. The prototype – developed by OpenAI, an artificial intelligence research laboratory co-founded by Elon Musk – has recently been…

55% of university students in the UK have a paid part-time job, working 13.5 hours per week on average.

As monthly bills and weekly food shops become increasingly pricey, getting a job is necessary for many students to keep up with all the expenses. However, at times, it can be a bit of a challenge to balance shifts whilst making it to those all-important lectures and seminars.

The good news is that, in light of the…

Public transport plays a crucial role in connecting communities and ensuring access to essential services.

While urban areas usually have well-established transportation networks, rural communities often face unique challenges in providing efficient and reliable public transport.

With almost half as many passenger journeys being taken on rural services than were made in 2010 owing to a myriad of reasons including dwindling numbers of shops and limited regular routes, some…

Kura, a leading global provider of customer service outsourcing solutions, is thrilled to announce the appointment of Kenny Rodgers as the new managing director of Kura South Africa. With an extensive background as Kura’s finance director and a demonstrated history of driving operational excellence, Kenny is ideally positioned to…

Managing a team can be an exciting experience but it can also pose challenges, particularly for first time managers and those transitioning from a team member to a leader.

Statistically, managers promoted from within are more likely to be respected by their former teammates compared to an external hire – but there are still challenges ahead…

60% of employees have recently reported wanting to receive regular feedback from within the organisation, indicating the importance of a company making it part of their day-to-day operation. Feedback goes a long way towards employees feeling valued…

Replacing five legacy systems delivers lower TCO, advanced contact centre features on-demand, scalability and external platform integration

London, UK – August 2023 – Kura, the UK’s largest independent outsourcer, is transforming its contact centre capability with Avaya Enterprise Cloud. Being rolled-out this summer, the solution will enable Kura to offer its clients – including a host of leading…

With a recent study showing that kids are more tech savvy at 12 than their parents, it therefore makes sense that a younger workforce will be more accustomed to the implementation of the best technology available.

When we look at developments such as AI, 40% of…

Customer service outsourcing experts Kura underlined its global ambitions with the launch of a new site in South Africa.

The new operation, which sits just north of Durban in Richefond Circle, opened at the end of June and is expected to take Kura’s staffing levels to more than 2,000 people across sites in South Africa and in the…

The fields of engineering and construction are typically masculine domains. Figures from 2022 show that women make up just 16.5% of all UK engineers - while females represent only 23% of those working for construction and utilities companies.

These are sobering statistics. However, the dial has shifted a…

Hybrid working models have become far more common since 2020 than ever before. And it looks like it’s here to stay, as the Office for National Statistics (ONS) released data showing that between September 2022 and January 2023, 28% of workers in the UK conducted their roles through…

Hybrid working models have become far more common since 2020 than ever before. And it looks like it’s here to stay, as the Office for National Statistics (ONS) released data showing that between September 2022 and January 2023, 28% of workers in the UK conducted their roles through…

As of October 2022, 77% of small businesses in the UK predicted growth in the coming year. But as market demands consistently shift, simply wishing for growth isn’t enough. In fact, planning and structure must go into any business adjustment you predict to see in the future, whether positive or negative for your business.

With the current…

Amidst the cost-of-living crisis, Britons are feeling the pinch more than ever with inflation remaining above 10% for the seventh consecutive month.  

It’s no surprise that 34% of workers recently said a 5% wage increase would be fair with public…

With 79% of people in the UK saying they have experienced workplace stress of some kind; employee wellbeing has never been more important.

As well as benefitting the mental and physical health of employees, investing in the wellbeing of your employees can result in a more engaged and motivated workforce.

The importance of wellbeing should not be underestimated for all workplaces,…