Daniel T. Bloom's Blog – March 2017 Archive (1)

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TLS Continuum Part 80: Don't Ask. Don't Tell

This blog post does not refer to the former government policy regarding sexual orientation in the military. Rather this refers to a vital part of the TLS Continuum and the voice of the customer. We can’t improve our processes without the input from our customers. However it does no good for you to ask the customer what keeps them up at night if you are not going to follow through on resolving those concerns.

Let me give you an example. We recently had a problem with our 43inch TV and…

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Added by Daniel T. Bloom on March 24, 2017 at 10:11pm — No Comments

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