TLS Continuum Manifesto Principle 9: The TLS Continuum is focused on the development of a process improvement roadmap.

We believe that the path to continuous process improvement is he development of a log-based toolkit that can be used to develop process maps, and value stream maps to establish a standard method for controlling process flow. While not mandating a process, since recognizing that now two problems will be resolved in the same fashion, we recognize that…

TLS Continuum Daily Tip - Failure is the seed of success. (Karou Ishikawa) #TLSContinuum

TLS Continuum Daily Tip - As much as 95% of quality related problems in the factory can be solved with seven fundamental quantitative tools. (Karou Ishikawa) #TLSContinuum

TLS Continuum Daily Tip - In management, the first concern of the company is the happiness of people who are connected with it. If the people do not feel happy and cannot be made happy, that company does not deserve to exist. (Karou Ishikawa) #TLSContinuum

TLS Continuum Daily Tip - There will always be a next crisis, we just don't know what it will be (Sakichi Toyoda) #TLSContinuum

New edition of the TLS Continuum Toolbox Newsletter is now available at https://www.linkedin.com/pulse/tls-continuum-manifesto-principle-8-provides-proper-daniel-dan-

TLS Continuum Daily Tip - "It is in Toyota's DNA that mistakes made once will not be repeated." Is it in yours? (Sakichi Toyoda) #TLSContinuum

TLS Continuum Daily Tip - When a problem occurs, ask "why" five times to try to find the source of the problem. (Sakichi Toyoda) #TLSContinuum

TLS Continuum Daily Tip - Before you say you can't do something …try it (Sakichi Toyoda) #TLSContinuum

TLS Continuum Daily Tip - For many phenomena, 80% of consequences stem from 20% of the causes.(Joseph Juran) #TLSContinuum

TLS Continuum Daily Tip - Quality planning consists of developing the products and processes required to meet customer's needs. (Joseph Juran) #TLSContinuum

New Edition of the TLS Continuum Toolbox newsletter is now available on LinkedIn. https://lnkd.in/e_qPXNNu

TLS Continuum Daily Tip - TLS Continuum Daily Tip - It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below. (Joseph Juran) #TLSContinuum

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Dr. Eliyahu Goldratt, in his book the goal, describes a weekend camping trip with some scouts in which, one boy tended to lag behind the rest of the group resulting in the group  being delayed on their journey. The boy's name was Herbie.

Every organization is designed around a set of processes that ensure that the organization ca operate efficiently. However, processes tend to have their hiccups, either intended or unintended. The hiccups are your Herbie.

We cannot have a…

What is your view of your world? I know it sounds like a strange question but hear me out. The vast majority of HR consists of responding to HR challenges in a transactional mode. The issue fire make sits presence known and you respond to it and then mov eon to the next fire. That is how HR has been since the early days at National Cash Register. Here is the problem however. Approaching the need to continuously improve the organizational problems in a transactional mode…

Today's change maestro's management tip looks at another view of the continuous process improvement effort in your organization. We need to look at the very essence of the process. One of the initial tools in process improvement s the creation of a process map. It is used to track the various steps in the process so we can better understand the entire process. So the question is are you designing the process map completely or are you leaving out steps? The…

Hey I get it! In normal circumstances when we are confronted with a problem we rely on our 

past experiences to find solutions to those problems. I



n doing so you may very well be cheating your customers. Design thinking tells us to ask two initial questions: 

what is and what if?  What is clearly loos at what…

When beginning the process of introducing solutions involve the customer in the discussions.



Jack Welsh told us that “The best Six Sigma projects begin not inside the business but outside it, focused on answering

 the question - how can we make the customer more competitive?  What is…

As Daniel Kahneman suggests in his book Thinking Fast and Slow, the human mind tends to take the easiest path when trying to resolve issues and make a decision. This never more true when we are trying to solve process problems.

When your organization is faced with these problems the tendency is to either claim that there is no problem or decide that this problem is similar to a previous problem and so you select the same resolution even if it is not a good match.

Francesca Gino…

In our book Reality, Perception and your Workplace Culture I discussed this point in detail. It becomes a case of looking at the world from the image in the mirror or looking at the world from what you see looking out the window.

To bring about genuine process improvement you need to be able to see the world from the point of view of the customer. Your customer sees the world as having a problem and it directly effects how they interact with…