In just two minutes the salesperson had gotten the client to say “yes” to giving his firm a shot at filling their needs. Had he stopped there, all would have been right and good in his world. Unfortunately, he continued to talk, extolling the features and benefits of the staffing services provided by his company. The “yes” turned into a “no” after the customer recanted, deciding to take time to think over his decision. Now that customer is buying from another firm, one I suspect whose…

I have a dream that one day this nation will rise up, live out the true meaning of its creed: “We hold these truths to be self-evident, that all men are created equal.” – Dr. Martin Luther King, Jr.

Having a dream is a powerful thing. So proved Dr. King in the life he lived and in the words he shared as an American civil rights activist. Dreams, based upon deep convictions and core beliefs, can be the basis of tremendous good in both personal and professional…

How easy it is to apply previous experience to current circumstances. Such was the case when I emailed colleagues last week about a trip to New York I was on as a chaperone for my son’s thespian troupe. I received responses like:

• “Ugh, teenagers. Good luck.”
• “How’d you get roped into that?”
• “Better you than me!”

This trip was one of…

Watching the Florida State football team lose to Oregon on New Year’s Day was not shocking nor disappointing, given the impressive performance of the Ducks. What was disheartening was the poor sportsmanship displayed by both teams; many of the Seminoles headed to the locker room instead of shaking hands with the victors, and several Oregon team members openly mocked Florida State quarterback Jameis Winston and the accusation of sexual assault that has followed him for the past…