Leadership requires taking chances and making on-the-spot decisions. Often, leaders make the right choice. Sometimes, they blunder.

Francis made such a blunder. In rebuilding his recruiting team, he hired not just one, but two people who ended up being bad hires. Making matters worse, several people, including his boss, advised against hiring them.

Filled with…

There’s an “affair” going on and it’s not just a tacky television series on the Showtime network.

Thousands of people are deemed unfaithful every day, including:

• Hiring managers who circumvent their corporate recruiters.
• Managers who work…

Research has demonstrated the inefficiency of multitasking. Gorillas drive home the point.

Okay, not real gorillas. Just the one in the suit featured by Christopher Chabris and Daniel Simons in their book, The Invisible Gorilla. The authors explain inattentional blindness—why people don’t notice the unexpected.

In a series of examples (including the story of a …

The CEO of Uber recently posed one of the most important questions leaders can ask about their own organizations.

Appearing during the first week of The Late Show with Stephen Colbert, Travis Kalanick was asked about the future of Uber. He focused on Uber Eats, an on-demand food delivery service being quietly rolled out in select cities.

Colbert, in his patently playful manner, acted as though he didn’t understand. How could Uber effectively…