While I’m all for being grateful, especially being mindful of this during this week’s American Thanksgiving celebration, I’m not too keen on satisfaction. Satisfaction can become a trap that keeps you cemented to your doorstep, allowing competitors to grab the glory, the gusto, and even some of your market share.

One of my favorite examples of this is when I asked a workshop participant, who was resistant to ideas for improving her company, if she was satisfied with her current…

It’s all too easy to play the game their way. Following their rules, their pricing, their way of doing business. They are the customers, your competition, the majority of the market, and playing their game doesn’t serve most firms very well.

If you’re really satisfied with playing the game their way stop reading, because this post is not for you. For the rest of you, here’s how you play the game your way:

Identify…

Last week I watched a common example of one individual serving as the intellect and conscience for another. It happened at Publix, our local grocery store, where my 17-year-old son Benjamin decided to apply for a job. Standing at the application kiosk was a couple, painfully going through the questions, discussing and debating each response. The woman, who was the one applying for a job, was insecure answering the questions on her own, instead, running each one by “her man” as she referred…

Resumes are incredibly flawed sales tools that prove the common saying that “less is more.” Case in point comes from a salesperson new to the staffing and recruitment industry. Instead of the resume he sent to the buyer creating buy-in, it’s generating pushback as the hiring manager is questioning why the candidate for a contract role has worked at seven companies in the past 10 years. The answer—each of these was a contract assignment. Yet, this fact did nothing to allay the concerns of the…