Customer service is vital to any business. Having capable, competent people working with your candidates and clients to solve their problems creates a bond that humanizes your company, engenders trust, and generates good word-of-mouth. This is especially important in the modern world of easy sharing and instantaneous communication online and through social media.

But what impact does out-of-the-box customer service look like? When British supermarket chain Sainsbury’s received…

Continue

With the current state of the economy, most companies are in survival mode. Where can business owners cut costs and not affect the survival of their company? Should we outsource some functions of our business so that we can concentrate on our core competencies? Should we diversify our business and/or identify additional revenue streams in order to bring additional funds into the company? Will my funding source stick with us during these trying times? Should I look to sell my company, or can I… Continue

So you’ve decided to start up a temporary/contract staffing company, and you would like to know what’s involved in ensuring success in your new venture. To follow are 10 tips for making your new venture a success.



1. Define Your Market - Most entrepreneurs that start a staffing company come from within the industry. Some have worked for other agencies as a branch or regional manager, recruiter, or sales professional. Others have owned a staffing company, sold their company, then… Continue

It’s no secret - the economy is currently in the tank. Businesses are laying off workers, bankruptcy is at an all-time high, the housing market is terrible, and companies are cutting expenses to survive. To say the least, the forecast for success, for the most part, is bleak for the foreseeable future. However, there are some areas that are seeing some slight growth, or growth potential, to include the healthcare and information technology staffing sectors. My question is, if you are… Continue

In my normal course of daily activities, I talk to a lot of entrepreneurs and business owners. We discuss everything from how they may have gotten started in their particular line of business, current production and sales activities for their company, business processes, the state of the economy, and the general outlook and prospects for future success of their enterprise. Eventually, the conversation always turns to finances, and ultimately, cash flow. Invariably, my prospects will ask the… Continue