James Carchidi's Blog – May 2008 Archive (1)

Hire the "Right" Employees and Cut the Baggage

Have you ever noticed the only planes you read about in the paper are the ones that


This is similar to when your company loses a client. Think back on an occasion when a

long-standing client went with a competitor because of one bad experience. You might

have given them 98-percent customer satisfaction, but that 2 percent made the headlines

and grabbed their attention.

How do we avoid such occurrences?

Employ the right staff, that’s… Continue

Added by James Carchidi on May 15, 2008 at 8:21am — No Comments


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