Have you ever noticed the only planes you read about in the paper are the ones that
This is similar to when your company loses a client. Think back on an occasion when a
long-standing client went with a competitor because of one bad experience. You might
have given them 98-percent customer satisfaction, but that 2 percent made the headlines
and grabbed their attention.
How do we avoid such occurrences?
Employ the right staff, that’s… Continue