Comments - What’s wrong with the Candidate Experience? Five Complaints from Job Seekers. - RecruitingBlogs2024-03-29T15:22:06Zhttps://recruitingblogs.com/profiles/comment/feed?attachedTo=502551%3ABlogPost%3A1534779&xn_auth=noThis is an ongoing conversati…tag:recruitingblogs.com,2012-05-01:502551:Comment:15525772012-05-01T18:17:44.438ZPeter Ceccarellihttps://recruitingblogs.com/profile/PeterCeccarelli
<p>This is an ongoing conversation about recruiting manners and how a few bad apples make all of us (regardless if you're 3rd party or on the inside) look bad. I sum it up to this. People who get into recruiting think it's easy. It's not. What makes it challenging is managing the candidate flow. However, just because you apply for an open position and get an auto-response does not mean that you deserve personal contact. That's not a realistic expectation at all. However, once I contact…</p>
<p>This is an ongoing conversation about recruiting manners and how a few bad apples make all of us (regardless if you're 3rd party or on the inside) look bad. I sum it up to this. People who get into recruiting think it's easy. It's not. What makes it challenging is managing the candidate flow. However, just because you apply for an open position and get an auto-response does not mean that you deserve personal contact. That's not a realistic expectation at all. However, once I contact you and engage you in the process to any extent (1 phone screen, perhaps 1 in-office interview) I do owe you a commitment to my timeline, when you'll hear back from me and if you're not going forward in the process. I'll let you know as soon as I can (within 24-48 hours) so you can reset your expectations as a candidate and pour your energy into the companies that are interested in you. It's a courtesy to be open and honest and unfortunately society has evolved into non-communicators because we don't like the "tough" conversations because we're saying no to you. </p>
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<p>There was another post about this same topic last week, and I'm sure there will be others in the future. So what can we do to solve the problem? Have manners, get back to people and hope that those of us who do our jobs well in regards to candidate communication and how that affects our company culture branding changes the sometimes negative perspective of candidates. A well run recuiting proces and having the time in each day to let a candidate know that there are new candidates in the process which affects the original timeline but that you're still in consideration is just plain good manners. It's up to those of us who care about the people side of this business to impact a positive image of recruiting. I appreciate the post!</p> My only added comment here is…tag:recruitingblogs.com,2012-04-12:502551:Comment:15431182012-04-12T17:15:13.006ZGerry Crispinhttps://recruitingblogs.com/profile/GerryCrispin
<p>My only added comment here is "we" don't need to apologize for colleagues who fail to meet a basic bar in recruiting. What "we" need to do is incorporate in our training, in our SLAs, in our performance reviews, in our discussion with candidates who are finalists for recruiting openings and in our compensation, some appropriate weighting for meeting the basic needs of every (underline every) stakeholder and then hold each other accountable. Only then will the [very] noticeable difference…</p>
<p>My only added comment here is "we" don't need to apologize for colleagues who fail to meet a basic bar in recruiting. What "we" need to do is incorporate in our training, in our SLAs, in our performance reviews, in our discussion with candidates who are finalists for recruiting openings and in our compensation, some appropriate weighting for meeting the basic needs of every (underline every) stakeholder and then hold each other accountable. Only then will the [very] noticeable difference become apparent, help build the case for how the candidate experience adds value (is aligned) to the business we are in and. The ones who need to apologize will be doing so from the sidelines.</p> Well written. I hear about th…tag:recruitingblogs.com,2012-04-12:502551:Comment:15427752012-04-12T16:20:32.791ZBob McIntoshhttps://recruitingblogs.com/profile/RobertMcIntosh
<p>Well written. I hear about the last complaint a lot.</p>
<p>Well written. I hear about the last complaint a lot.</p> well said - I wrote my apolog…tag:recruitingblogs.com,2012-04-09:502551:Comment:15411622012-04-09T21:32:37.723ZAmy Ala Millerhttps://recruitingblogs.com/profile/AmyAla
<p>well said - I wrote my apology months ago :) <a href="http://www.recruitingblogs.com/profiles/blogs/an-open-letter-to-my-candidates">http://www.recruitingblogs.com/profiles/blogs/an-open-letter-to-my-candidates</a></p>
<p>well said - I wrote my apology months ago :) <a href="http://www.recruitingblogs.com/profiles/blogs/an-open-letter-to-my-candidates">http://www.recruitingblogs.com/profiles/blogs/an-open-letter-to-my-candidates</a></p> Thank you Lauren for your not…tag:recruitingblogs.com,2012-04-09:502551:Comment:15413112012-04-09T18:26:14.942ZJane-Anne MacRaehttps://recruitingblogs.com/profile/JaneAnneMacRae
<p>Thank you Lauren for your note and response. Extremely disappointed, no; rejection is an opportunity to learn something more and has hidden value if you know where to look for it. Extrememly disgusted, that would be a resounding yes. The bottom line in hindsight was that if a Senior Manager from an international RPO firm lies to my face, it definitely is not the type of corporation I want to work for anyway on any day; so it's all good; I have my takeaways from the experience and will…</p>
<p>Thank you Lauren for your note and response. Extremely disappointed, no; rejection is an opportunity to learn something more and has hidden value if you know where to look for it. Extrememly disgusted, that would be a resounding yes. The bottom line in hindsight was that if a Senior Manager from an international RPO firm lies to my face, it definitely is not the type of corporation I want to work for anyway on any day; so it's all good; I have my takeaways from the experience and will NEVER forget that particular company. After all for all of the many recruiters and recruiting companies out there, it is indeed a very small world at a certain level. Best to you!</p> Jane-Anne,
I'm truly sorry to…tag:recruitingblogs.com,2012-04-09:502551:Comment:15410922012-04-09T18:14:44.671ZLauren Smithhttps://recruitingblogs.com/profile/LaurenSmith
<p>Jane-Anne,</p>
<p>I'm truly sorry to hear about your frustrating job search experience. As a recruiting professional yourself, it must be extremely disappointing to not receive the same level of service that I'm sure you've always given your clients. It will come around. </p>
<p></p>
<p>Best of luck to you. </p>
<p>Lauren</p>
<p>Jane-Anne,</p>
<p>I'm truly sorry to hear about your frustrating job search experience. As a recruiting professional yourself, it must be extremely disappointing to not receive the same level of service that I'm sure you've always given your clients. It will come around. </p>
<p></p>
<p>Best of luck to you. </p>
<p>Lauren</p> Let me just talk about "did t…tag:recruitingblogs.com,2012-03-29:502551:Comment:15365562012-03-29T14:13:31.343ZJane-Anne MacRaehttps://recruitingblogs.com/profile/JaneAnneMacRae
<p>Let me just talk about "did they forget about me" if I may. I have been looking for a position for 2.5 months now, diligently getting up every morning pounding the keyboard, doing the deep search, applying for positions, receiving the automated messages, having phone interviews and treating my search like a job, working 40+ hours per week in this pursuit. Last week I had a phone interview with a Sr. Director for a position I am very excited about; it went well. I was told that the…</p>
<p>Let me just talk about "did they forget about me" if I may. I have been looking for a position for 2.5 months now, diligently getting up every morning pounding the keyboard, doing the deep search, applying for positions, receiving the automated messages, having phone interviews and treating my search like a job, working 40+ hours per week in this pursuit. Last week I had a phone interview with a Sr. Director for a position I am very excited about; it went well. I was told that the Recruiter would get back with me this week to discuss the compensation package. It is now Thursday and nothing; no email, no phone call, nothing! Yesterday I pinged the Sr. Director to let him/her know I had not heard from the Recruiter as yet; and you guessed it; no response. So yes it is time for the recruiting community to apologize to job seekers! Oh...and one more item, this comes from one who is a Senior veteran of recruitment; I am a corporate Recruiting Manager with more than 15 years in the game.</p>
<p> </p> Well done.tag:recruitingblogs.com,2012-03-27:502551:Comment:15355032012-03-27T14:48:20.574ZGerry Crispinhttps://recruitingblogs.com/profile/GerryCrispin
<p>Well done.</p>
<p>Well done.</p>