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Have you ever considered you do things a certain way because it is in your DNA to do so? Most of us are familiar with the phrase ‘it’s in our DNA’, yet few employers consider this element of character when they are looking to employ people to fill crucial roles in their businesses.
Not surprisingly, Call Centre attrition or staff turnover rates are extremely high compared to other industries. According to EvaluAgent, in 2016 the average employee turnover rates have risen to 24-26% vs. 15% across over industries in the UK. The 2015/2016 edition of Contact Babel’s operational benchmarking report, state that outbound contact centres’ mean absence rates are almost 50% higher than the…Continue
When searching for candidates for a job role, it can be very easy to only focus on the qualifications and experience they state on their CV and not take into account their personality and how they may fit into your company. After all, there is logic in the idea that hiring someone who has done the job type previously, means they will be more successful.…Continue
Why train your staff?
There are many ways in which your company will benefit from providing employees with Microsoft Office training. These tests can be used throughout the full employee life cycle – starting with recruiting or providing new recruits with the right skills; fill in gaps in existing employee's…