AMBITIOUS PROFESSIONAL

TONYA HINES
PO BOX 72591 NEWNAN, GA 30271
Preferred. 773.387.3857
Email: greaterextent@yahoo.com


High spirited, hardworking professional with over 10 years of professional experience. Excellent communication skills, well organized & detail-oriented with great follow-up skills. Ability to multi-task and adapt to changing priorities; executes well under pressure. Identifies and resolves problems in a timely manner. Works very well in a team or independent environment.

MANAGEMENT
Managed administrative, technical professional, union & non-union direct reports (minimum 3/maximum 30). Planned daily workflow, work schedules, & monitored standard operating procedures. Conducted process improvement groups to address fail points. Analyzed system generated reports & an array of business performance indicators with ultimate purpose of driving revenues & improving turnover. Assisted in managing over 2 billion-dollar volume retail (net sales) divisions. Participated in reviewing resumes/applications, one to one interviewing, hiring committees, training, payroll, benefits, counseling, and termination.

MARKETING / ADVERTISING
Experienced on both Client and Agency side of the business. Single point of contact for clients, vendors, buyers, marketing and advertising executives. Gave the highest priority to activities that had the greatest impact on the client. Conducted one to one meetings to present, sell concept, and assure specifications were met resulting in satisfied clients. Interfaced weekly with clients to review plans at each phase of projects. Communicated client directions, strategies, & goals to the assigned teams to ensure that the defined expectations were met. Managed the project’s Profit & Loss by creating estimates/price guidelines & monitoring budgets.

HUMAN RESOURCES
Experienced in reviewing resumes and applications on regular basis. Served on hiring committees utilizing performance index indicators. Interviewed, hired & conducted terminations. Partnered with staffing firms to hire freelance/temporary associates. Executed payroll and time off in conjunction with ADP. Compiled new hire packets, benefit packets, addressed benefit changes and issues, updated policy and procedures manual. Monitored training trackers. Participated regularly in performance reviews for each employee. Served as a mentor and coach.

COMPUTER / ADMINSTRATIVE SKILLS
Keyboards over 60 WPM. Fluid in Word Processing, Graphics, Multi-media, Internet, Email, Spreadsheets, Databases, and Scanning on PC & Macintosh platforms. Over ten years of computer experience which includes but not limited to: Word, WordPerfect, Excel, PowerPoint, Access, Outlook, Publisher, Print Master, Lotus Notes, Entourage, Front Page Express. Quickly adapts to new software packages. Occasional point person for helping others understand functions in software packages. Some experience with Quark, Photoshop and Adobe Acrobat Pro.

EDUCATION
Bachelor of Science - Business Administration
Concentration: Management
Central State University, Wilberforce, OH - 1997

WORK HISTORY
COWETA COUNTY SCHOOL DISTRICT – Newnan, GA, Paraprofessional 2007 - Current

FUTURE STAFF – Newnan, GA, Human Resource Duties 2007 (Temp.)

ABC MOVER – Maywood, IL, Office Manager (6 month contract, Jan - July) 2007

AMBROSI - Chicago, IL, Production Manger 2006 – 2007
AMBROSI - Chicago, IL, Senior Account Executive 2005 – 2006

SEARS ROEBUCK & CO. – Hoffman Estates, IL, Marketing Production Asst. 2003 – 2005
SEARS ROEBUCK & CO. – Hoffman Estates, IL, Merchandise Analyst 2000 – 2003

SERVICEMASTER @ Loyola University Medical Ctr. – Downers Grove /Maywood, IL, Shift Coordinating Mgr 1997 – 2000
SERVICEMASTER @ UPS CACH – Downers Grove /Hodgkins, IL Human Resources / Office Manager 1997 – 1997

UNITED STATES ARMY – Kings Mills, OH 1993 – 1995

LEISURE ACTIVITIES
Reviewing & writing resumes. Mentoring teens, as well as helping them prepare for college. Training individuals on computer usage. Planning Events.

AFFILIATIONS
Delta Sigma Theta Sorority Inc.