Customer loyalty can be worth 10 times as much as a single purchase. Think about the harm caused by recruiting candidates who do not exhibit customer-friendly behaviors. All of the best efforts in creating high workplace standards are only as effective as the employees you hire that fit that culture.
This session will identify key behaviors that recruiters and hiring managers often overlook when recruiting candidates, but that are needed to support Service Excellence.
All attendees will learn:
- Explore and compare various statements of Service Excellence from a wide variety of industries.
- Learn from what world-class organizations are doing to recruit candidates that fit their visions of Service Excellence, including Disney, Baptist Healthcare, GlaxoSmithKline and Starbucks.
- Identify key behaviors recruiters and hiring managers must account for, but often overlook.
- Look at data points that reinforce how behavioral screenings support better workplace outcomes for superior employee performance.
- Provide action steps to align recruitment pre-screening with Service Excellence vision and goal statements.
Speaker: Brian Gilbert, Director of Business Development
Email: bgilbert@skillsurvey.com
Phone: 302-478-1856
