My company has fallen on hard times and my future does not look good at this time. I am pasting my resume below. I do have to remain in Florida.

Bruce Clifford
641 NW 170 Terrace
Pembroke Pines, FL 33028
H 954-441-2724 C 973-801-9072 W 954-392-9537

I have a high energy level and have the ability to communicate and implement good ideas. I am looking to work for a company that would want to use my skills and hard work ethic to help drive their business. Career growth is important to me.

Linens N Things, Clifton, NJ 2002 - PRESENT
400 stores/$2 Billion in sales

Senior Recruiter, based out of South, Florida 2008 - PRESENT
• Recap field open position reports with all Regional Recruiters
• Provide accurate and timely staffing reporting to Executive Director of Field Human Resources
• Develop field and corporate recruiting strategies
• Work directly with RVPs on Manpower Planning and Management Assessments
• Negotiate online vendor contracts and applicant tracking system platforms
• Provide Human Resource support to all stores, including ER, EEOC, etc
• Support all stores with their Management and Hourly hiring initiatives

Regional Recruiter , based out of South, Florida 2002 - 2008
• Full cycle Management Recruitment for all stores throughout the US and Canada
• Recruited, trained and support entire recruiting team
• Facilitate Manpower Meetings
• Helped develop and drive company college recruiting program (Management Development Program)
• Manage all reporting and manpower planning reports
• Communicate with District Managers regularly on staffing and training needs
• Support all stores with hourly recruiting through training and communication
• Involved in the planning and staffing for all new stores
• Certify District Training Stores and provide training
• Provide Human Resource support to all stores in the region including ER,EEOC, etc.
• Communicate on-boarding training and follow up with all new hires
• Developed Recruiter Training Program and handbook and provide training for recruiters and HR Managers
• Recognized by the company as the top field recruiter

Marc-Allen Associates, Fort Lauderdale, Florida 1999 –2002
Executive search firm/Retail Industry Executive Recruiter Fort Lauderdale, Florida
Lead Recruiter, Manager, and Trainer
• Full Cycle Recruitment for mid level and executive level Retail Candidates
• Supervise and Manage staff of 8 recruiters and researchers
• Manage existing accounts and build relationships with clients
• Responsible for follow up with hiring managers within each company
• Develop of network contacts with many companies
• Responsible for the facilitation during the recruitment process for entire office
• Develop training manual and train new recruiters
• Number 1 producer in entire company; 3 offices

The Berkley Group Fort Lauderdale, Florida 1995 - 1999
One of the largest privately held vacation ownership companies
Customer Service Manager/Public Relations Manager
Call Center/Public Relations Manager
• Reported directly to Company President
• Recruited and hired entire Customer Service Department with a staff from 40 – 70 representatives
• Responsible for Public Relations dealing with state regulatory agencies on compliance related issues
• Monitored ACD system, created and reviewed all ACD reports
• Resolved Customer Service issues in a timely matter
• Held regular staff meetings to review policies and procedures
• Developed Customer Orientation Program at Company owned resorts

Sun International Miami, Florida 1994 - 1995
Reservations Manager/Trainer
South African company that has develop resorts around the world, Including Atlantis, Paradise Island, Bahamas
• Managed reservations staff of about 35 agents
• Created training program for all new agents and conducted training
• Developed training material for recurrent training of agents
• Monitored all ACD Activity and reviewed ACD reports
• Assigned schedules based upon business forecast
• Created phone scripts to have agents better describe and sell resorts
• Created bonus incentive plan to increase agent sales production
• Resolved Customer Service problems and concerns successfully

Travel Impressions, Fort Lauderdale, Florida 1993 - 1994
Reservations Supervisor/Coach
• Travel wholesaler to the travel industry now owned by American Express
• Responsible for product and technical training
• Trained agents proper Reservations and Customer Service Techniques
• Monitored ACD system and reviewed data on ACD reports with VP or Reservations
• Scheduled agent shifts based upon ACD reports and volume forecasting
• Held daily staff meetings to keep agents updated on progress and changes
• Implemented incentive program for agents

Standard Brands Electronics Pompano Beach, Florida 1992 - 1993
Store Manager/Trainer
• Sales Manager, Trainer, Store Manager - $15 Mil is sales volume

On Track USA/Gabriella Sportswear Dania, Florida 1988 - 1992
Co-Owner of a national clothing manufacturing company
• Manufactured and distributed ladies sportswear
• Responsible for profit and loss/budgets

Babbit Electronics, Hallandale, Florida 1985 -1988
Inside Sales Manager
Wholesale distributor of electronics
• Inside Sales Manager of 15 – 20 Sales Representatives selling to retail stores

6/1985 Florida International University US-Florida-Miami
Bachelor's Degree, Bachelors Of Science Degree, Business Management

6/1983 Miami Dade Community College US-Florida-Miami
Associate Degree, Associates Arts Degree, Business Administration

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