One of our six core values at Readyforce is: Be good to candidates. They are the foundation of Readyforce. Treat them with respect, fairness and understanding. When in doubt, make a personal connection.
Today, we are starting the search for a Candidate Care Manager to help us create a great experience for the thousands of candidates that come through our virtual doors every month.
A few things about the job....
As you probably know, looking for a job can be really hard. We want someone who cares deeply about how our candidates feel - about their job search and their Readyforce experience.
This job is a combination of doing (yes, the first few months will involve taking a lot of candidate calls yourself), building (we’ve got very little in place right now so this will be greenfield for you - people, philosophy, processes, technology, tools, etc) andmanaging (we have a small team of folks doing the work today and part of your job will be to inspire, motivate, coach and build that team).
You won’t be alone. The entire company - engineering, client services and the executive team is behind you, helping you turn this company value into reality for our candidates.
Really important things about you...
You have ~4-10 years total work experience.
You have at least one year of experience managing people doing customer care in a high-volume environment. To be clear - you don’t need to have built and run a huge call center. In fact, that’s probably too much for the stage we are at.
You have experience with either hiring in volume or human resources. This means that you have been the primary hiring manager for at least 10 positions or participated in the interviewing of at least 100 people.
If you aren’t 100% comfortable using data to run your function, this isn’t the job for you. There’s really no way to fake it. You can easily point to at least 5 projects in which you set specific numerical metrics and tracked progress to these metrics on a regular basis.
You have worked in a fast growing, venture-backed start upwith less than 100 employees.
A few things about Readyforce....
Readyforce was founded on the belief that people deserve better: people deserve more transparency and respect in their job hunting efforts and companies have a right to a better way of finding great people that are a match of their needs.
We are ambitious (we want to revolutionize the staffing industry) and humble (we know we have a long way to go).
We are passionate about what we are doing (we truly think of it as “changing lives”) and we think this is a great place to work.
More about you....
First of all, you are intelligent, resourceful and creative.
You work at an above-average velocity – you get a lot done in a short amount of time.
Your integrity is unquestionable. You think: “How can I make sure this person walks away feeling great about their experience?” not“how can I get this person off the phone quickly and still have them give us a good review?”
Your work ethic is off the charts. This does not mean that you work endless hours but it does mean that you approach your tasks and projects with a tenacity, determination and commitment to finish them well in a timely way.
You have tremendous problem solving skills. We believe that smart people get paid good money to solve really hard problems.
You have a positive attitude that helps you persevere, even laugh, as you manage your way through tough problems and situations.
You have above average communications skills. Your emails are clear, concise and direct. Your verbal communications are fearless, kind, professional and confident.
You are super-organized and know where each one of your projects is at any given time.
You embrace technology. This goes way beyond being good at Excel. You are comfortable navigating around and learning about new systems and products.
You have worked in fast-paced, successful start-up environment. This translates into an ability to handle ambiguity, thrive in a dynamic environment and be flexible about how you get your job done.
Keywords: Customer service, candidate, human resources, client services, managing, caring, self starter, analytic, analytical, data, venture backed, start up, customer care, building, relationships, go getter