You know how when you drive on a country road and you hit a dip doing about fifty and your stomach feels like it's in your throat? Have you ever had that same feeling while speaking a client or Hiring Manager? Did you say the wrong thing or did the conversation take a wrong turn? Whether you are negotiating a deal or the salary of a placement, the last thing you want to happen during client interface is to lose ground.
1. Listen: If you have been listening (not just hearing, but listening) to your client throughout the relationship-making process, than you will be in tune with subtle changes in their tone and whether or not they are truly engaged in your process. What your client is saying is more important that what you are saying. Don't be so caught up in devising your own thoughts into words that you miss what your client is conveying.
2. Know: If you have been listening, than the knowing part comes naturally. Establishing a sound relationship is imperative for you to truly know your client or Hiring Manager. If you listen, if you know, then you will be able to discern and read what the client wants and needs.
3. Want: You and the client or HM are a team. You represent the company you are hiring for. You both want the same thing, right? Remember that you want what they want: the placement. The right placement ensures satisfaction. Satisfaction ensures a call back for another req and/or a referral. A call back and/or a referral ensures business for tomorrow, which ensures the proverbial food on the table.
Stay in tune with your client. If you are in-house, walk the halls and know your Hiring Managers. If you are a contract recruiter, follow up and follow thru, often. Your attention will be appreciated and the pay-off will be great: satisfaction. Avoid the "dip at fifty" feeling, slow down. Listen and hear. Hear and know. Know and avoid bad communication and achieve the success deserved of a recruiter in tune with his client.
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