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The marcus evans 5th Annual Customer Experience Management & Retention Conference will be held from September 16-17, 2010 in San Francisco, CA. More than 20 Customer Experience, Care, Advocacy and Loyalty Leaders will share insights on the latest developments in the design of strategies being deployed to determine the proper key performance indicators for customer satisfaction.


Hear from your peers first hand on how to understand customer expectations and increasing operational efficiencies in order to build upon customer experience and retention.  Learn from our speakers within the Customer Experience industry how to design a more value driven customer experience strategy during an economic recession, maximize internal strategic business partnerships and create a strategic customer experience plan that meets current market demands.


Continuing its Customer Experience in the Business Strategy series, marcus evans invites SVP’s, VP’s, Directors and Senior Managers with responsibilities in Customer Experience, Customer Satisfaction, Customer Research, Relationship Marketing, CRM, Brand Communications, Customer Insights, Loyalty/Retention, Customer Relations and Customer Engagement to attend.


Current speakers attending this premiere conference are from leading companies including Thomson Reuters, BMO Financial Group, Wildblue Communications, Cisco, Yahoo, DirecTV, Polycom, Wells Fargo, Hallmark, Microsoft, Michelin North America, Phillips Medical Systems and many more.


Key conference topics include:

  • Design a more value driven customer experience strategy to navigate during an economic recession
  • Plan satisfaction metrics including net promoter and satisfaction stats to show financial impact and gauge customer insight
  • Marry customer feedback and response data collected to drive business process change
  • Maximize internal strategic business partnership for customer satisfaction to achieve enterprise wide gains
  • Develop customer loyalty that repels recession


This is not a trade show; our Customer Experience series is targeted at a focused group of senior level executives to maintain an intimate atmosphere for the delegates and speakers. Since we are not a vendor driven conference, the higher-level focus allows the delegates to network with their industry peers and speakers.


For more information on this conference, please visit:


About marcus evans

marcus evans conferences annually produce over 2,000 high quality events designed to provide key strategic business information, best practice and networking opportunities for senior industry decision-makers. Our global reach is utilized to attract over 30,000 speakers annually, ensuring niche focused subject matter presented directly by practitioners and a diversity of information to assist our clients in adopting best practice in all business disciplines.



Michele Westergaard

312-540-3000 ext. 6625


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