"It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the season of Light, it was the season of Darkness, it was the spring of hope, it was the winter of despair, we had everything before us, we had nothing before us, we were all going direct to heaven, we were all going direct the other way - in short, the period was so far like the present period, that some of its noisiest authorities insisted on its being received, for good or for evil, in the superlative degree of comparison only." -Charles Dickens, A Tale of Two Cities
My body still shook from the shock for I had yet to get warm. I half-heartedly tried to start my car, in an effort to turn on the heater and blast it in my face. I knew it wouldn't start, but I certainly wished it had. I had texted my kids about the accident and each had tried to reach me, to no avail. When the other driver left and I was able to complete the conversation with my insurance company, I had a minute to collect myself and call my daughter. She could hear in my voice that I was not alright. She insisted on coming to get me and I relented, because really I needed her to, I needed to have someone I cared about there with me. She showed up not too long after our conversation ended and following a two-hour wait, the tow truck and driver arrived and convinced me to let him take my car to the body shop instead of to my home.
The words, "Are you a DUMB ASS?" continued to scream in my head...
Every discussion with my insurance company has been incredibly helpful and brought me peace almost instantaneously. It was the best of times..., I could not believe the professionalism and helpfulness that encompassed each conversation. I know, it sounds impossible but as a friend called it, "the return of customer service" has truly arrived. Since the accident four days ago, I have been called at least three times each day by the insurance, twice each day by the body shop and once each day by the car rental company. That's 24 calls, asking me if I was ok, informing me of the process and where we were in it, and letting me know of my car's, as well as, the other car's prognosis.
I am pleasantly shocked by the care my insurance has taken. I have never had such an experience. What has been such a dreadful time, on one hand, has turned into one of the finest, on the other. I have never been treated so poorly and within minutes been treated so well. It was the best of times. The accident changed many things for me - almost instantly. I cannot fathom yelling at another person during such a critical time. It was devastating for me, and it, along with the accident itself, rocked my core, leading me into shock. I have had numerous follow-up waves since the accident occurred.
I am now a HUGE fan of Geico insurance. The customer service has been supreme, the absolute best. That may be due to the severe contrast with the other driver. No matter, I like being taken care of; I am appreciative that I have not had to chase down representatives or anyone/thing else. I have been led through this whole process with extreme care. And thank goodness, I am happy to concede that I need care during the recovery process.