Throughout my years in recruiting, there is one call I have always hated to make
, but have, nonetheless, made it
- every time.
It is, of course, the sign-off call. I am not sure what everyone else calls it but in my book, when a candidate that I have walked through the process, presented, and interviewed, doesn't get the offer and I need to let them know, I call them to sign them off as a candidate in play. I am a recruiter that becomes invested in the candidates that get invited to the show. And when the curtain closes on that candidate, I need
to make that call as soon as possible.
has earned a bad reputation over the years. Rightfully so, in most cases. There are many that don't make that call. There have been times when a candidate has said to me, "I can't believe you called me. I have never received a call to tell me I didn't
get the job. Thank you." When I remind them that I did tell them I would keep them posted, they usually snort and say, "That's what the last guy said, too." I try to smile and persuasively say, "Not all recruiters are created equal." Sadly.
Why is that? Why are candidates left hanging? Does it speak to a lack of respect? Of just hating that call?
Of no follow-through? Of a lost art form? Of cowardice? I have said before how important it is to build in retention methods throughout the whole recruiting process, why would you not want to retain a good candidate? One that made it to the last round? When you fail to keep the candidate informed, you risk ever
receiving a return call from them again, regarding future recruitments or
Most sign-off calls can be converted,
if handled the right way. I often accompany bad news with a promise to keep them posted should I hear of another opening, "What would be the ideal next step for you? Would you consider relocation for the right job?" Then I transition back into recruiter mode, "Given that you went through this process and probably understand what this job entails better than anyone, is there anyone you know that might be well-suited for this role? Or is there someone you know that can help me get the word out?" Get that referral. Never leave a call
without getting something in return. Never.
That is your job. Think sourcing consistently.
Then act upon that thought. This job takes guts; use them. When you keep an eye on what lies ahead, the potential new opps, you have to make it right with all of the candidates, not just the one who gets the offer, the placement. You only fail yourself and those with whom you work. Candidates get it
and they aren't surprised when they aren't called back. It's just another thing candidates have come to expect, very little.
© by rayannethorn