Is it a helpful tool or an impediment to the job seeker when applying for an opportunity with corporate America? I'm hearing more negatives than positives, and that their support org is weak.

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Honestly, I found it an impediment, it was very cumbersome and not user friendly and I remember being shocked when I discovered that the internal recruiters at this huge company were using outlook instead of taleo until they absolutely had to because it was so time-consuming and difficult. So, instead of having an amazing database that they could mine repeatedly, they had a system that was hated and recruiters who had great candidates tucked away in their outlooks, visible to them only. Not an efficient system.

Well, Taleo has its issues and weaknesses. But I find it is one of the better and relatively user friendly systems there are on the market. Anyway it depends on the company using Taleo exactly how annoying they make the application process to candidates. To my mind an online application should not take more than 8-10 minutes. So this is how our application workflow has been designed in Taleo. In general an ATS is absolutely important for any organization that has more than two people doing recruiting.


As for Taleo's support, I think it's the best you can get with a 24/7 live person chat and very timely responses on incidents. Not every agent is great, but however there are some really good and helpful people in their support org.

I'd actually have to agree.  You would think as many people that use Taleo, it would have a place to store a Master resume/account that would apply to anyone who uses Taleo instead of going through a 2 hour process every single time.  I've had MANY job seekers who don't bother to apply once they see the Taleo.

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