Field Support Engineer, Singapore

Ref ESEN30389
Company Description Coberon Chronos Consulting’s client enables mobile operators to deliver the best possible user experience for mobile data through acceleration, smart routing and application enhancements. With a long-term presence in the wireless data industry the company serves a growing installed base of well known top-tier mobile carriers worldwide.
Job Description The Field Support Engineer (FSE) is an integral part of the Company’s Support Organization. The FSE is responsible for the deployment of current and future products at customer sites. The FSE is also responsible for the on-site and remote support of issues raised by customers. An FSE is a results driven person capable of working independently and within a team to resolve time critical deployment and production issues. Duties and Principal Activities Technical Skills: • Proficient in UNIX/Linux System Administration, a must • Highly Knowledgeable in TCP/IP networking, a must • Familiar in mobile network technologies including l3-7 switching and load balancing, redundancy (A/P, A/A) and high performance systems • Knowledgeable in customer support processes, tooling and troubleshooting. • Familiar with the following protocols: HTTP, FTP, RTSP. • Knowledge of common open source software • Knowledge of application servers, Weblogic/Jboss is an advantage • Knowledge of Oracle and/or MySQL administration an advantage • Knowledgeable in Microsoft Office
Skill Required Critical Competencies: Customer Satisfaction: • Contributes significantly to customer satisfaction • Interfaces with the customer and project manager to complete assigned task • Responsible for opening lines of communication, monitors customer problems, and ensures effective resolution Communication Skills: • Communicate effectively with customers and peers • Produce written documents related to their work • Identify appropriate internal and/or external resources to solve problems • Contribute to weekly meetings • Effectively escalate through appropriate channels – “knows how to make things happen” Qualifications: • Education: 4 year technical degree, Computer Science preferred • Relevant Experience: 5+ years
Benefits Working Conditions: • Travel ~ 30-50% • Provide “on-call” service periodically Only shortlisted candidates will be contacted
Country Singapore
City, region
Discipline Engineering
Sector IT and Telecommunications