• Maintain, analyze, troubleshoot and repair desktop laptop, hardware and computer peripherals. • Upgrade or replaces hardware and software systems, which includes the setup of workstations and the installation and configuration of software and hardware. • Perform customer services related to equipment and systems products by troubleshooting problems, resolving problems, interfacing with vendors for in-warranty returns, installing software and entering resolutions into the remedy problem-tracking database. • Provide support in trouble shooting boot up problems (selecting different options while booting, checking BIOS entries).
Skill Required Profile: • 4-5 years of Experience in technical support with a minimum of 1-2 years in providing Desk-side Support. • Excellent Knowledge on supporting hardware(Dell & HP) and desktop OS and applications • Excellent verbal and written communication skills to deal with client users. • Ability to solicit and convey moderately complex information and make recommendations • To perform system administration on Windows operating system. • Third-level problem determination and resolution on a 24x7 basis. • Incident management based on SOP’s and escalation to On-site Support. • Telephonic and Email based Support to User / Vendor management. • Knowledge of Windows 2000/2003 Servers. • Exposure to server hardware & connections. • Knowledge of server boot process. Knowledge of Active Directory would be added advantage
Benefits -
Country Mexico
City, region Sante Fe, Mexico City
Discipline IT
Sector Pharmaceutical and Biotechnology