Talent Talk Cafe, June 24th 3pm ET/ 12pm PT

Community - Moving to Action Part 1

We started a conversation around Community by first addressing the ultimate question - What is Community? From there we asked - What happens if you build a recruitment strategy that begins by first establishing a deliberate community focus. This week we explored moving to action and integrating social media into your recruitment strategy:

Setting expectations.
Building a compelling case for internal support.
Anticipating community management time requirements.
Evaluating and reallocating resources to establish a foundation for success.


Following is the Transcript from Talent Talk Café June 24 - Making a Case to Integrate Social Media Into Your Talent Strategy


Susan Burns
Hi everyone! Its time for Talent Talk Cafe!
3:00pm

Susan Kang Nam
Hello Susan ~ I am here to learn from you and everyone!
3:00pm

Slouch
Hey Susan, Sharyn, Chet and The Talent Hunter
3:01pm

Susan Burns
Our topic today is Moving to Action to integrated social media into your recruitment strategy
3:01pm

Susan Burns
Hi Jaosn, Susan, Sharyn, Chet, Talent Hunter and Dave!
3:01pm

The Talent Hunter
Hello Susan
3:01pm

Chet Volpe
I'm all ears...
3:01pm

Susan Burns
Hey Jason - can u move the chat to center so its bigger and easier to follow
3:01pm

Slouch
its in the center for me
3:02pm

Chet Volpe
me too
3:02pm

Susan Burns
got it - just refreshed and its there for me too - fab!
3:03pm

Slouch
try refreshing your screen
3:03pm

Susan Kang Nam
same here..
Susan Burns
So in the last couple of weeks we defined what community is and what happens if u build a talent strategy beginning with a first intention of community
3:03pm

Susan Burns
The main challenge now is building internal support so there are resources - mostly time, to invest in building community
3:04pm

Slouch
Time is what you need

Susan Burns
Do we want to open this up by addressing the first part around setting expectations for time - how can you get support to allocated 10 hours a week to focus on community
3:05pm

Susan Burns
And, what is the value in doing that
3:06pm

Slouch
ask with a nice smile?
3:06pm

Susan Burns
That's a start Jason ;-)
3:06pm

Susan Burns
Let me ask another question - do people feel they already have the time to invest in building communiities?
3:07pm

Joshua Letourneau
do you mean 10 hrs of a 40-hr week? (my corp recruiter friends pull a 40 - anything over that is not incentivized)
3:07pm

Susan Burns
Hi Josh! Yes, to allocate time into the regular workweek
3:08pm

Joshua Letourneau
hi
3:08pm

Chet Volpe
time is the double edged sword - if you don't invest you don't get anything back, now it's just a matter of roi...
3:08pm

Susan Burns
So Chet - would you see value in reallocating 10 hrs/week to build a community that would produce an ROI to you down the road?

Chet Volpe
yes, but I might not start with 10 hours a week, maybe build to a comfort level that leaves a good balance of getting everything else done as well.
3:10pm

Slouch
I think you need about 10 hours a week to make it a worthwhile place for potential candidates to come
3:10pm

Susan Kang Nam
Curious to know - how would you measure that time well invested = hire? would 10 hours be enough?
3:11pm

Slouch
that time includes thining about it as well, not just working on it
3:11pm

Chet Volpe
Susan, do you have an example?
3:11pm

Chet Volpe
site that is
3:12pm

Susan Burns
Susan - thats the other part of the equation: 1 - what r your expectations....how soon do you want to see roi and 2 - what type of support can u get to cover off other work
3:12pm

Susan Burns
Chet - what r u looking for an example of - time invested to roi?
3:12pm

Scott Godbey
Susan it seems to me that roi would not happen immediately. Have you found that to be the case?
3:13pm

Susan Burns
Scott - absolutely - that
3:13pm

MN Headhunter
(a little late, sorry) I think the issue is who you are. If you are a big, known company brand management is a lot easier than if you are a little dude like me in Minneapolis
3:14pm

Maren Hogan
It seems that community has to valuable and to be valuable most companies look at it as having to be very broad brushed
3:14pm

Susan Burns
i'm getting delays and missing feeds - sorry
3:14pm

Ben Gotkin
Hey Susan!
3:14pm

Chet Volpe
yes, a social network site that is working for someone that has the time invested and is showing the roi.

MN Headhunter
General Mills by sheer volume of who goes to their site can get a community up and running in weeks to 2 months. for me, 6 months
3:15pm

Maren Hogan
so if they have to be broad to be useful (current definition not mine) then it's really asking a corp to take a leap of faith
3:15pm

Susan Kang Nam
I think it's getting that support you will need to cover off other work maybe a challenge and to get validation for spending time to build this community first hand..
3:15pm

Slouch
Hi chet, I always point to wirelessJobs.com as a targeted community built by Dennis Smith. He makes placements from it
3:16pm

Joshua Letourneau
the notion of ROI is (in most cases) overblown as the return can often be as qualitative as quantitative (i.e. perceptions of the "employment brand")
3:16pm

Susan Burns
ok i'm back - some tech problems - Hi Ben, Paul and Maren
3:16pm
Maren Hogan
not only the decision makers but for an internal corp presence? current employees would have to be involved as well
3:16pm

Slouch
I know he's happy with the effort he puts and what he gets out
3:16pm

Susan Burns
Susan - that's exactly it! 10 hrs is really the min to invest in moving something forward
3:17pm

Joshua Letourneau
example: Facebook E&Y group (grew to ~5000 in a very short amount of time)
3:17pm

Maren Hogan
what does up and running mean though? Is it really a community? I've never been so I am honestly asking. . .
3:17pm

Maren Hogan
hi susan--paul, who doesn't know about that "aw shucks lil guy from mn?"
3:18pm

Slouch
I think that the time is a real issue because you can;t get immediate results - Takes time. but people start noticing right away and that is important too
3:18pm

Susan Burns
What are some of the "value" basis ideas that would get someone internal support to invest that 10 hours/week
Josh
today, E&Y Careers is pushing over 15k members
3:18pm

Susan Burns
And, set expectations for 6 months
3:19pm

MN Headhunter
Hey Maren, but that's my point the time it to took me to get here and the time Josh points out for E&Y is very different. It's easier for bigger companies
3:19pm

Susan Burns
Josh - how long did it take them to get to 15K
3:19pm

Scott Godbey
Well there are immediate benefits in terms of creating brand awareness. I don't think it's wise to underestimate what that can mean to business both short and long term
3:19pm

Maren Hogan
easier to set up but wondering how useful the comm is there--member number cannot be the bar?
3:19pm

Ben Gotkin
We are preparing to launch an alumni initiative here at McGladrey, one that will have benefits beyond just recruiting
3:19pm

The Talent Hunter
You have to have an identifiable brand and enough traffic to organize a successful presence, right?
3:20pm

Susan Burns
Maren - community will build overtime through nurturing
3:20pm

MN Headhunter
I look at a Best Buy with their 3,000,000 resumes last year. It should take little effort to get a community started
3:20pm

Ben Gotkin
This will be led by recruiting, but I've had to tell the recruiters involved that this will not be about recruiting at first
3:20pm

Susan Burns
Talent Hunter - exactly one of the benefits of pursuing a social strategy - it can be a brand equalizer
3:20pm

MN Headhunter
Ben, great call

Susan Burns
Ben - great point on setting expectations for the recruiters as well
3:21pm

Ben Gotkin
It will be about building community and delivering engaging content
3:21pm

Ben Gotkin
Benefits for recruiting, business development, etc is a by-product
3:21pm

Maren Hogan
Ben have you found that people are more open to that in the current economic times?
3:21pm

MN Headhunter
Ben, please as you guys get into this document it if you can share
3:21pm

Joshua Letourneau
susan, i don't really know - i think they're into it for a year now (but they grew to 2000+ members in about 48 hours . . . yeah, 48 hours!!!)
3:21pm

Susan Burns
Ben - how have you allocated support to free up recruters time to engage
3:21pm

Slouch
its not about recruiting at first. you are correct sir
Susan Kang Nam
Ben - that's true..
3:21pm

Maren Hogan
I've had clients want to set up employer branding, retention intiatives and internal communities that are in the midst of a hiring freeze
3:21pm

Susan Burns
Josh - that's a great story
3:22pm

Ben Gotkin
Maren - not sure, but alumni programs are pretty standard in our industry, we are a late-comer
3:22pm

Joshua Letourneau
jeez, talk about "first mover" advantage!
3:22pm

Scott Godbey
It is in a way Jason. Recruiting is about building contacts that can be utilized later down the line. It's just not the immediate gratificaiton but nothing in recruiting is.
3:22pm

Susan Burns
Maren - so is that for internal communities and external
3:22pm

Ben Gotkin
Susan - We have a central team that will help, and will get help also from Marketing and the field
Maren Hogan
yep--completely closed to idea about 8 mos ago
3:22pm

Susan Burns
Ben - how many hours/week r u investing to build/develop communities
3:23pm

Maren Hogan
now clamoring for it. maybe $ and resources come from a different place? Not sure
3:23pm

Slouch
Chet, of course it is about Recruiting just you can't expect to hire anyone right away
3:23pm

Scott Godbey
Ben, think it's wise to involve marketing. Having community consistent with overall brand is crucial
Susan Burns
Maren - retention probably gets more than recruiting
3:23pm

MN Headhunter
I have seen the title "Community Manager" pop up recently at a few Minnesota companies. I am hoping that means they are thinking not only about this but having it be managed properly
3:23pm

Ben Gotkin
The alumni program is our #1 effort right now, I'll spend a bulk of my time on this in the coming months
3:23pm

Susan Burns
Re community managers - Check out Jermiah Owyang's blog w/ list of roles by company
Maren Hogan
Kind of? It's not a community but the interface at standoutjobs.com makes it feel like one
3:25pm

Ben Gotkin
A link? I'll probably have a link to the blog after we go live
3:25pm

Joshua Letourneau
yeah, great suggestion, susan - every brand impression with candidates should include a link
3:25pm

Maren Hogan
so that's a semi-yes Susan for clarity
3:25pm

Slouch
I don;t think you need a ton of people in a talent network, you just need good candidates who understand the value of what the community brings and over time you can set up that community to foster certain community participation which ultimately=hires
Susan Burns
Ben - yeah a link to even drive traffic to your blog
3:25pm

Jason Gorham
three words for you....seo, seo seo
3:26pm

Jason Gorham
for the blogs
3:26pm

Susan Burns
Jason - and overtime that community will attract more people through conversations and there will be organic growth
3:26pm

Joshua Letourneau
in my eyes, the real value of the community is the OD element - imagine the pot of gold you'd be sitting in in terms of talent market intel
3:26pm

Susan Burns
Hi Jason G
3:26pm

MN Headhunter
In the few ads I run I include blog, Rss feed and Twitter addresses
3:26pm

Ben Gotkin
I think we see our talent networks being much stronger at the college level. We do alot of early ID efforts that will drive in traffic to our community-building efforts
3:26pm

Susan Burns
SEO - absolutely! Another very cost effective way to drive traffic
Jason Gorham
hello
3:27pm

MN Headhunter
Ben, outside of your industry who does this well? Who else is doing this?
3:27pm

Susan Burns
So, if we go back to securing internal support - do people feel they can get what they need or are there obstacles
3:27pm

Jason Gorham
you can get a blog indexed quicker in a search engine than a typical website
3:27pm

Ben Gotkin
Paul - how are you using Twitter to build community? I showed it to my boss on Friday and he wasn't sure what to make of it
3:27pm

Joshua Letourneau
well, to steal from my (not) girlfriend Giovani of Ning . . . the point of the community is also viral expansion
3:27pm

MN Headhunter
Ben, it's not a bout building a community but participating in a general conversation
3:28pm

MN Headhunter
for me
The Talent Hunter
From a corporate perspective, I think this proposal would receive a lot of static
3:28pm

MN Headhunter
that builds followers, name recognition, awareness
3:28pm

Joshua Letourneau
just twitter out every update with a tinyurl back to the community/blog/social network
3:28pm

Maren Hogan
I heard the other day that it is less about content now than conversation, hmmmm
3:28pm

Jason Gorham
Correct static
3:28pm

Susan Burns
Ben - Twitter is a great example of joining the conversation first, moving to community and then engaging to get hires...
3:28pm

MN Headhunter
Talent Hunter yes, Ben who else is doing this that you know of?
3:28pm

Jason Gorham
it's all about value now
3:28pm

Susan Burns
Also re Twitter - its a biz conversation first before a recruiting conversation -
3:29pm

Jason Gorham
With so many sites...social networking etc how will you provide value?
3:29pm

Susan Kang Nam
resistance..
The Talent Hunter
Of course, a lot depends on the resources available within an organization and their level of edge-y thinking
3:29pm

MN Headhunter
Josh, yes but many poeple get ornary with the links only. Too self promotional, not adding valued content
3:29pm

Susan Kang Nam
Jason G - that's what I am curious about as well.
3:29pm

Ben Gotkin
Paul - don't know of many, still bleeding edge
3:29pm

Susan Burns
Talent Hunter and Susan - what do us anticipate as the objections
Jason Gorham
If you build a community...site or recruiting drive...go with one idea
3:30pm

The Talent Hunter
resource allocation, afterall time equals money
3:30pm

Susan Burns
Jason - re noise w/ sites - the opp is in finding a niche and energizing it - and giving people a voice
3:30pm

Jason Gorham
and with that one idea drive around that
3:30pm

Chet Volpe
.
3:30pm

Joshua Letourneau
well, if the community is for recruiting, then the 'product' (job) better be HOT - people will reject a meatball sundae like a bad kidney!
3:30pm

The Talent Hunter
25% of time spent on a new project equals 25% less expected performance of core competencies\
3:30pm

Jason Gorham
if it's college what makes you difference? Maybe you go green, maybe you have ipods etc
3:30pm

Susan Burns
Talent Hunter - what would u need to deliver re ROI to get the investment time needed
Jason Gorham
roi = cost per hire
3:31pm

Susan Kang Nam
I just have value questions about it.. at the end of the day, it's the result.. so how to show it..etc..
3:31pm

Jason Gorham
or employer of choice
3:31pm

Joshua Letourneau
susan, maybe i'm old school, but great recruiters and talent acquisition pros will MAKE TIME to do this as opposed to trade off other things, right?
3:31pm

The Talent Hunter
you would need evidence that it has worked in the past, or show a documented timeframe of ROI to even be considered a viable avenue, IMO
3:31pm

Susan Burns
Could roi also be future - time to hire, reduced advertising costs, higher quality....
Joshua Letourneau
p.s. remember that the notion of return can be qualitative as well (not just quantitative)
3:32pm

Susan Kang Nam
Talent Hunter - agree
3:32pm

Ben Gotkin
ROI probably starts with #hits on your community site, time spent on site. It is challenging to track as a source though, ask Microsoft
3:32pm

Maren Hogan
I agree with that! I almost got "community time" yanked but finally, two months ago, we started seeing real results. I even took a pay cut to focus in on it.
3:32pm

Susan Burns
Josh - I think many will but I've also seen great recruiters that are pulled in so many directions they never get a block of quality time
Susan Burns
Maren - how long had u been investing time before seeing it tip to a plus
3:33pm

Slouch
Maren, did you take a pay cut before you started seeing results or after
3:33pm

Susan Kang Nam
Maren - really.. hmm.
3:34pm

Susan Burns
Talent Hunter - Paul can give u the ROI - 6 mo to hire via blog, 10 days via Twitter, 2 months via mySpace - did i remember that Paul?
3:34pm

Maren Hogan
it was over six months susan, maybe 7? I was learning too.
Maren Hogan
Before, like four months before. They lovin me now tho!
3:34pm

The Talent Hunter
for his sized organization...what is size and reach
3:34pm

Susan Burns
6-7 months is not bad at all - how many hours/week?
3:35pm

Maren Hogan
oh the four months was how long before results I took the pay cust, to clarify
3:35pm

Joshua Letourneau
candidates go through periods of 'progression' (cold,warm,hot, etc.) . . . so the community is a way to maintain conversation with them
3:35pm

Susan Burns
Talent Hunter - can I call u TH during the chat ;-)
Susan Burns
Paul - r u still there?
3:35pm

Maren Hogan
probably (does blog writing count here?) >15
3:35pm

The Talent Hunter
absolutely...or confuse everyone and call me Mike
3:35pm

The Talent Hunter

3:35pm

Slouch
Josh you are right. that's key
3:36pm

Ben Gotkin
Josh - BINGO! Our blog and our alumni network will serve that very purpose
3:36pm

Susan Burns
Josh - YES!!! absolutely - community ensures people stay warm and can then be moved to hot much more quickly
3:36pm

Susan Burns
Thanks Mike!
he Talent Hunter
i believe that creating an online community is a lot easier and quite possibly more effective from a TPR standpoint than from a corporate standpoint
3:36pm

Susan Kang Nam
Josh - definitely
3:37pm

Maren Hogan
if you work contract (which do) there is also the roll-off time to consider
3:37pm

Slouch
not everyone is in a position to change jobs now and having a place you can stay in touch and deliver a message while letting them network is a good thing
3:37pm

Susan Kang Nam
TB (Mike) - TPR? sorry getting use to all this lingo..
3:37pm

Susan Burns
Mike - is i was a corp recruiter today its would be one of my top 3 prioritse and would move resources to make it happen
3:37pm

Slouch
third party recruiter
3:37pm

Joshua Letourneau
sometimes a warm candidate can get hot when they read a success story - my thought on communities is that they can serve as subtle infomercials
3:37pm

Susan Kang Nam
I meant TH (Mike)
3:38pm

Maren Hogan
which is why RSS feeds WITH VALUE are awesome (part of comm, not as replacement)
3:38pm

Susan Burns
Oh - there were lots of typos in that last note ;-(
3:38pm

Susan Kang Nam
Jason - thanks
3:38pm

Susan Burns
Josh - yes, that and the viral aspects build a lot of momentum
3:38pm
Maren Hogan
We gotcha SusanB
3:38pm

Joshua Letourneau
every marketer i know LOVES an infomercial - it's crazy people like us telling us that we can be rich and lose a bunch of weight just like them
3:38pm

Susan Kang Nam
lol
3:39pm

Joshua Letourneau
ok, i went off on a tangent - sorry!
3:39pm

Susan Burns
Depending on your company's brand there is lots of value that could even extend beyond recruiting which in turn adds more value to the recruiting team
3:39pm
The Talent Hunter
susan-i agree that it is the wave of the future, but i also think that an Amarr Garage Doors will have much less success than a Lowe's Home Improvement
3:39pm

Susan Burns
Josh - maybe there's a "will it blend" for recruitment!
3:39pm

The Talent Hunter

3:40pm

Joshua Letourneau
an infomercial probably isn't the best analogy . . . but there is something there we could use
3:40pm

MN Headhunter
I think the reason a TPR can do this is we do not need permsission from so many layers of mgmt. But time to build community is much less I expect for a large company
3:40pm

Susan Burns
Mike - depends on what Amarr Garage Doors brings to the table? The other big key - what differentiaties...what adds value...what engages...what energizes
3:41pm

Maren Hogan
Wow, it's almost over and we haven't talked about alcohol once. We are maturing!
3:41pm

The Talent Hunter
MN - agreed 100%
Ben Gotkin
Alot of podcasts and corporate videos are 'infomercial-like'
3:42pm

Susan Burns
That's the part art part science question of community - What do people want, who is talking to them, who is engaging them in conversation - listenting to them
Susan Burns
Also, many big companies have stubbed their toes while testing the waters - they try to PR it or marketize it and its bit back
3:44pm

Joshua Letourneau
the 'smaller' niche org (like Amarr) may wind up the winner here . . . perhaps not on quantity of hires, but perhaps better match or QOH.?. that would be a great case study
3:44pm

Maren Hogan
you know, I just really disagree with that. I think the true (forgive the namby pambyness of the word) "essence" of community has to be created by someone passionate about it
MN Headhunter
.
3:45pm

Maren Hogan
And whether it's a one man shop, or small business or large corp, the time to engage is the same there just might be less people to do it
3:45pm

Susan Burns
WalMart had their PR agency - Edelman - writing their blog - bad idea, esp when its not done so visibly
3:45pm

Joshua Letourneau
maren, good point. and i could be wrong here, but one thing i've observed about today's 'community' versus those of the late 90s' are about user empowerment
3:45pm

Maren Hogan
sorry this is kind of directed at Paul because I sort of feel your pain. I think you are right in that the communty stuff (website, chat function , blah, blah, print junk) is
3:46pm

Ben Gotkin
Walmart used a PR agency? too funny
3:46pm

Joshua Letourneau
giving 'them' the ability to create content, upload video, etc. (i.e. youtube.com/dunkindonuts)
3:46pm

Maren Hogan
easier to set up but the engagement will take the same amount of time
3:46pm

Maren Hogan
and I think engagement is far more a community element than the "stuff"
3:46pm
Susan Burns
Ben - yes - google Edelman and Wal-Mart - wasn't a pretty site. They've learned and are now letting employees blog
3:47pm

MN Headhunter
Yeah, I think about how much time I have put in for me and wonder if I did it for someone else what kind of footprint that could be
3:47pm

Joshua Letourneau
sorry, i meant today's communities are more about user empowerment than simply the creators
3:47pm

Joshua Letourneau
it's like handing someone a paint brush as they walk into the sistine chapel
3:47pm

Susan Burns
Josh - YES, and its those companies that will listen and allow people to be heard that will win
3:48pm

Slouch
MN, your efforts here make a huge difference
3:48pm

Susan Burns
Oh, I like the paint brush analogy
3:48pm

Maren Hogan
yeah but if there were someone else doing the "work-work" stuff and you did the comm building and socnet stuff, it would seem like less but you have to do it all so it feels like more
3:48pm

MN Headhunter
What I mean is, if in the beginning I was spending 15 hours or more for my little brand. What 15 hours could do for a big company. I have to think a Best Buy would have huge returns
3:48pm

The Talent Hunter
MN - i agree with that
3:48pm

Slouch
im not retracting my statement
3:48pm

MN Headhunter
Jason, I appreicate that. And this is an examnple of how a community should be. How it should start, evolve, content, etc
The Talent Hunter
they have the established brand and customer base
3:49pm

Maren Hogan
Of course they would, it's becoming increasingly valuable AND that's why so many people are hiring social media managers or the other thing you said earlier comm mgrs
3:49pm

Joshua Letourneau
paul, i agree - a huge brand isn't starting from ground zero, so 'velocity' is easier to achieve
3:49pm

MN Headhunter
absolutely
3:49pm

Ben Gotkin
Paul - You bring up an interesting point. So few large organizations have embraced this, but they would probably stand to benefit the most if done correctly.
3:49pm

Susan Burns
So have we made any headway in helping to create a compelling case to get time/resources and set expectations for an ROI?
3:49pm

MN Headhunter
I have always believed it harder to start with no reputation than it is a good/bad pone
3:49pm

Maren Hogan
oops gotta go, read transcript later! thanks everyone!
3:49pm

Joshua Letourneau
p.s. hey, there could be some major liability with the larger brands too, though
3:50pm

Susan Burns
Thanks Maren - great contribution as always!
3:50pm

Susan Burns
Josh - there is risk but more if they don
3:50pm

MN Headhunter
Josh, yes and I do get that barrier
3:50pm

Joshua Letourneau
there are a lot of people that love to 'bash' an employment brand with the huge retailers (i.e. walmart)
3:50pm

Susan Burns
oops - more if they don't engage - then someone else creates their brand
Susan Kang Nam
Joshua - how so?
3:50pm

MN Headhunter
But they will anyway so why not put out the good stuff to combat it
3:51pm

Susan Burns
The "talk" will happen with or without the company's involveent but without they are sure to lose
Joshua Letourneau
p.s. i agree with paul that the larger brands have immense advantage in the early stages
3:51pm

Ben Gotkin
very true Susan
3:51pm

The Talent Hunter
Josh - i can see the community backfire, people going ther to slam the company...at that scale it would need to be actively monitored
3:51pm

Susan Burns
At least if they "play" they can share their story and if done authentically over time it will quite the other voices
3:51pm

MN Headhunter
I think it is worth the risk
3:51pm

MN Headhunter
should not shock anyone I said that
Susan Burns
Additionally, the community will help to quiet the disconnected - again, if the company is acting authentically
3:52pm

Joshua Letourneau
susan kang name: WalmartSucks.org
3:52pm

Ben Gotkin
I was very encouraged at our firm recently when our Marketing director said that he would be OK with some negative comments on the blog, as long as they are not damaging or inaccurate
usan Kang Nam
Joshua - got it!
3:52pm

MN Headhunter
I think to engage and address them is a good thing
3:52pm

Susan Burns
Josh - #2 facebook fan site for Deloitte is "Deloitte is why I drink" - it was #1 but is now #2 becuz Deloitte started to get more involved
3:53pm

MN Headhunter
but not some PR release person but an actual person who is passionate about the company
Susan Burns
Ben - that's great!
3:53pm

Ben Gotkin
We'll address and engage regardless, but you have to moderate some to prevent unnecessary bashing
3:53pm

Joshua Letourneau
paul, great point - i just read an article about starbucks blowing it because they didn't respond and engage!
3:53pm

Ben Gotkin
Susan - that's my favorite Deloitte site ;-)
3:53pm

Susan Burns
Was that with their new MyStarbucks site to collect feedback?
3:54pm

MN Headhunter
Seems to me people say bad things whenever they can. Might as well pu some good stuff out there too
Susan Burns
Ben - I thought it would be ;-)
3:54pm

Joshua Letourneau
susan, i need to check that out - will be back to your email later
3:54pm

MN Headhunter
Ben, will you be in Mpls again?
3:54pm

Ben Gotkin
Was just there last week for a quick in-out
3:54pm

MN Headhunter
where's the love/
3:55pm

MN Headhunter
?
3:55pm

Ben Gotkin
Hopefully next time I'll have more of a chance to get out
3:55pm

Slouch
lol
3:55pm

Slouch
lets not go there
3:55pm

The Talent Hunter
hmmm
3:55pm

MN Headhunter
(my bad)
3:55pm

Susan Burns
Question for all of you about next Chat
unity site - sound good?
3:56pm

Susan Kang Nam
ouch..
3:56pm

The Talent Hunter
definitely
3:57pm

MN Headhunter
A case study would help and something others can look at
3:57pm

Ben Gotkin
Anyway, Paul - one of our Mlps recruiters was at your last Roundtable, said he had a great time
3:57pm

Susan Kang Nam
sounds good Susan & Jason...
3:57pm

Ben Gotkin
Susan - sounds good
3:57pm

Susan Burns
Paul - lets talk about the case study - r u around later today?
3:57pm

Slouch
Susan, we can send out details late or early this week about where and when
3:57pm

Susan Kang Nam
I would be interested in reading more case studies - agree with MN
3:57pm

Slouch
we can build a private talent community and I can let a targeted group of people know about it all in the same industry
3:57pm

Susan Burns
Absolutely Jason - lets figure out the details and then we can send all the info
3:57pm

Slouch
we can develop it over time and I can bring real orders into it
3:58pm

MN Headhunter
today, no. But if you are up for a later night conversation, yes.
3:58pm

Slouch
to be filled of course
3:58pm

Susan Burns
Paul - perfect - I'll give u a buzz
3:58pm

MN Headhunter
Susan, you sure you want to chat with me 2 days in a row?
3:58pm

Susan Burns
Sounds great Jason!
3:58pm

Susan Kang Nam
For Defense - I would recommend Bill Murphy highly...
3:58pm

Susan Burns
Paul - I'll take the risk!
3:59pm
N Headhunter
you are a saint
3:59pm