Field Service Engineer - Medical Devises (Diagnostics Systems)
Company Description Our client is a global medical device and equipment manufactures specializing in diagnostics. This position is an addition to the team and working from home office with extensive travel covering Midwest / Central USA (location open). The Field Service Engineer [FSE] is responsible for the implementation of the company systems at designated medical centers. This role is the primary liaison between the medical center and the company HQ for technical and training issues.
Job Description Reporting to the Director of Operations, you will be responsible for: Installation, maintenance, troubleshooting and repair of optic-mechanical equipment in the field of medial devices. Provide product support, software and hardware, installation, operation & servicing training to customers. Conducts classroom, on-site and on-line (remote) training with the customer. Modifies, develops and maintains end-user training materials/guides. Develops and administers customer competency exams - including scoring exams, communicating results, and suggesting remedial action where needed. Facilitates system enhancement requests, system corrections, and customer issues in relevant software. Provides weekly status reports, maintains up-to-date database and field service reports.
Skill Required Technical professional with expertise in a healthcare regulated environment Bachelor degree in a technical discipline, with at least 5 years practical/field work experience in a technical healthcare environment and medical multi-disciplinary (mechanics, optics, electronics, software, etc.) devices. Demonstrated success in working with customers - mainly hospitals and private clinics, vendors, and leading cross-functional teams. Strong Interpersonal skills with Customer Service orientation and process orientation, problem solving & troubleshooting skills, and a firm commitment to quality operating with various computer software. Excellent presentation, communication and conflict management skills. Knowledgeable in the system design, build, testing, training, supporting and go-live activities. Provides weekly status reports, maintains up-to-date database and field service reports. Displays professional, team-oriented attitude to co-workers and customers. Ethics and Integrity - Strong interpersonal with a high degree of self-motivation and ability to work independently away from the headquarters, peers and managers. Helpful demeanor and the ability to handle deadlines and cope with stressful situations. Willing to travel up to 80% to various medical facilities Initial training will be help in Europe for 3 weeks
Country United States of America