way and I was just staying home to greet the costumed neighborhood kids; I offered her my car so her travels would be a bit more comfortable.
Much later that evening, I received a phone call from the same daughter who was in a panic. Someone had just hit her with their truck along the driver's side of the car. I asked if she was ok, yes, she was and then asked if she wanted me to come to the scene, yes, she did. She was very upset though physically ok. The other driver, trying to merge too quickly into her lane, instead merged into her, virtually broad-side sweeping the car and pushing her up on the curb.
The damage was moderate and yes, the driver did try to pin fault on her, no luck, the damage spoke for itself. The car was drivable but would require repair soon, as the windows could not be used, door handle was ready to fall off, and the driver side mirror was damaged. I called my auto insurance, immediately, with a half hour of the accident.
By Monday, I received two calls from the insurance and an appointment scheduled on Tuesday for an adjuster to take a look at the car and give me an estimate. Tuesday afternoon, forty minutes after meeting the adjuster, I was in a rental car continuing throughout my day. The adjuster was organized and extremely efficient but most of all he was all about customer service. The car rental went even more smoothly with the agent helping me transfer items from my car to the rental and details of the agreement at my finger tips. It was the most amazing customer service experience of my life.
It has been at least twelve years since my last experience dealing with an auto accident and insurance. The efficiency, I know, comes from the speed of computers and the ease of internet communications but the excellent customer service came from people who cared about people. It doesn't matter how quickly you do your job, if you don't care for whom you are doing it. A smile, a lilt in the voice, and a genuine desire to be helpful still ranks higher and goes a lot further than an emailed report.
18Fresenius Medical Care North America
25L-3 Communications Services Group
26CARQUEST Auto Parts
29Gentiva Health Services
30Tenet Healthcare Corp.
32Allied Barton Security Services
33American Income Life
34Sisters of Providence Health
36Rush University Medical Center
37Brookdale Senior Living
38Sears Portrait Studio
41Genuine Parts Co.
43Liberty Mutual Insurance Group
45United American Insurance Co.
46United Surgical Partners Intl., Inc.
47Northrop Grumman Corporation
50St. Luke's Episcopal Health System
55Becton Dickinson & Co
62Providence Health & Services
66Catholic Healthcare West
69Barnes & Noble Booksellers
70Palomar Pomerado Health
71ACE Limited/ACE INA
73Baylor Health Care System*
74RSC Equipment Rental
75North Carolina State University
82BASF Chemical Corp.
8924 Hour Fitness
91Schneider National, Inc.
92Novo Nordisk, Inc.
93Smith & Nephew
96Echostar Satellite/Dish Network
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management tips. Many may be gearing up to attend the Kennedy Recruiting Conference in Las Vegas this week or others may be prepping for an annual family vacation. Whatever your destination, travel can be either restful and relaxing or filled with anxiety and bursts of frustration and anger. Avoid the latter by proper preparation; the R & R will naturally come.
1. Do Not Overbook Your Schedule. Don't fall victim to the age-old plot of scheduling every minute of every day while traveling. Air, Rail, or Auto travel takes its toll on the body. Some are energized by travel but most fall prey to the fatigue that comes along with extensive preparation and thought, jumping time zones, and the increased interaction with others who are also a bit stressed due to their own travel agendas. Allow for some down time in your schedule to rest, catch up on some zzz's, visit exhibits or landmarks in the area, or just enjoy a leisurely meal and some interesting conversation. The key word here is "enjoy."
2. Knowledge. Investigate the airline you are using or the roads you'll be taking. Air travel still has many restrictions, follow the rules and boarding will go more smoothly. You'd be surprised how many travelers still have items confiscated at security or hold up the lines because of not "dressing" for travel. Be prepared to place your computer in its own bin and remove your shoes EVERY TIME. Road construction adds not only time but also strain to travel plans; prepare alternate routes or changes drive times to avoid unnecessary hassle. Know what amenities are available at your lodgings, you may be able to not only pack better but also less.
3. Make a Checklist. Seems juvenile but this simple step will save you added expense on the road. Include on the list necessary chargers (phone, computer, pda, iPod), razor, toothbrush, thumb drive, ancillary/marketing materials, passport, directions or navigation device, batteries, reservation info/numbers..., etc.
4. Check flight times and reservations 24 hours in advance. Check again four to six hours in advance. Eliminate needless wait times at the airport or hotel/car rental check-in.
5. See a Bathroom, Use a Bathroom. This rule has saved me many times. Especially when traveling with children or for long distances. You never know when you won't have access, so when you do, take advantage of it - every time!
6. Always Learn. Whether traveling for work or pleasure, make the trip more memorable and worthwhile by committing to learning something new about the culture or location you are visiting. Knowledge is power and can come in handy during a meeting with a potential business associate or client.
"Twenty years from now you will be more disappointed by the things that you didn't do than by the ones you did do. So throw off the bowlines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover." ~Mark Twain