I'm hoping the community has had experience with this.
The company can take between 2-7 days for a response and reschedules between 2-4 times for each candidate. Sometimes the interview is missed and I find out after the fact. Needless to say, it's almost impossible to get this company a replacement.
The unique situation I'm in is that the company refused to sign a contract and when the original candidate was signed, they paid us in 40 days. We want to do good by the company, continue making placements, and are working to get a contract in place. They are now asking for a contract with a money back guarantee (not happening) in addition to a replacement clause. I'm trying to figure out some sort of wording to ensure that we are not held liable for a replacement when the issue is the client who is dropping the ball.
Have you ever had client requirements for activity (must review/interview in 3 days, etc) in a contract for problem clients?