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Jason Grills
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Jason Grills's Blog
How Good Intentions Lead to a Good Customer Experience
There’s that word again. Whatever you read on your way to professional development, the experience is invoked first. It names our current economy, defines our mutual goal, and heralds the change. In relation to employees, it’s just as crucial as when attached to a customer. The experience calls for customer satisfaction to evolve into customer success, prompting a…
Posted on April 11, 2018 at 2:00am
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