Like a lot of business people, I enjoy reading business books. I read on all kind of topics, but find myself regularly coming back to the writers who really fire my imagination. Two of my favourites are Tom Peters and Seth Godin. Tom I [...]
The post Taking Inspiration and Being Remarkable – Thinking the Seth Godin Way appeared first on The James Nathan Experience.
I am often really amazed at how easy it is to make a great difference to our clients’ experience of us, in very small and easy ways. Today I visited the dentist. I’d broken a filling and needed to have it replaced. I don’t [...]
The post Excellent Customer Service – Stop Cutting Corners and Remember What Made You Great appeared first on The James Nathan Experience.
I’m often asked what the key competence is for people in sales and client focused roles: “What is the key skill we should look for when we are interviewing for a new hire?” “What is the number one skill that person needs?” [...]
“What do you say to the nice Lady?” You hear parents say something similar to their children all the time. The child is given something and we teach them to say thank you. It’s polite, it’s nice. It’s basic manners. Why is it [...]
It’s time to give it a name, the act of doing something specific with the express intention of enhancing your business relationship with a client. It might be the simple act of picking up a phone, and giving someone a call, for no other purpose [...]
The post Deliberate Acts of Relationship Enhancement – D.A.R.E.™ to be Different appeared first on The James Nathan Experience.
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Always a hot topic, buy-back is a nightmare when it happens, but it is also one of the potential pitfalls of the offer management process that we can easily head off before it occurs.…Continue
One of the easiest, and best ways to increase your business’s revenue and profitability is to sell more services to your existing clients. Cross-selling and up-selling.
Of all the business issues I discuss with my clients, the one that comes up over and over again as a real opportunity area is cross-selling. In fact, I’m yet…Continue
It’s a funny recruitment world we live in these days. Funny, in that so many new consultants (and to be fair the managers who teach them) have grown up in a world dominated by email, and on-line recruitment systems. Funny, for those of us who grew up in a world of desk phones, private incoming phone lines and fax machines.…Continue
Hello, can someone serve me please?
This morning I went into the village to get something from the chemist. I…Continue