It’s an all too typical situation. Your candidate accepts your offer, they get excited about the new job, and they go to see their boss to resign. Then….. BUY-BACK happens. 

Always a hot topic, buy-back is a nightmare when it happens, but it is also one of the potential pitfalls of the offer management process that we can easily head off before it occurs.…

One of the easiest, and best ways to increase your business’s revenue and profitability is to sell more services to your existing clients. Cross-selling and up-selling.

Of all the business issues I discuss with my clients, the one that comes up over and over again as a real opportunity area is cross-selling. In fact, I’m yet…

It’s a funny recruitment world we live in these days. Funny, in that so many new consultants (and to be fair the managers who teach them) have grown up in a world dominated by email, and on-line recruitment systems. Funny, for those of us who grew up in a world of desk phones, private incoming phone lines and fax machines.…

In an age where good customer service is so hard to get and business is often tough, I am amazed at how little attention some businesses pay to the first, whilst moaning on and on about the second.

Hello, can someone serve me please?

This morning I went into the village to get something from the chemist. I…