Return on Investment (ROI) is that magic phrase that any service provider will coin in an attempt to justify that ‘investing’ in their product or service will result in the impact of a relevant business metric. I say this somewhat sceptically because while most HR service providers do offer tangible ROI, many are a lot harder to justify, and even tougher to extract…

In a recent HC Online article on Best Practice Recruitment the analogy of a candidate as an iceberg was used.  What you see or can glean from resume and interview is possibly only 10% of the total picture.

I was intrigued by this comparison (in fact, it was made by one of my employees), but on reflection am convinced that…