You hire someone. They don’t work out. They leave. What is it that you remember and say about them in the past tense? It’s rarely the fact that they didn’t know how to work the numbers, or that they couldn’t put the pieces of a widget together. No, it’s almost always their soft skills that generate conversation—their personality, character and values.



Two recent scenarios from my personal experience serve as good examples: A multi-generation family-run, team-oriented company in… Continue